InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Financial 260

Financial Management Banking Insurance 260

Gainsight

JUNE 29, 2020

Everyone wanted to know how we organized such a monumental event in a short amount of time—online! . One of the most interesting questions we received was how companies could develop and qualify event leads from Pulse traffic and attendees. Wait, but Pulse was a VIRTUAL event. It is very flexible and user friendly. Too short?”

Analytics 52

Analytics Data Conference Report 52

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 40

B2B Video Culture Consulting 40

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

InMoment XI

JANUARY 4, 2024

Personalization Leverage data analytics and customer insights to personalize the online shopping experience. In-Store Events and Promotions Organize in-store events, promotions, or exclusive sales to create a sense of excitement and urgency. Ensure intuitive navigation, quick loading times, and a seamless checkout process.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

SEPTEMBER 28, 2021

By having the right feedback collection tools in place, you: Empower customers to give feedback through common advertised channels Centralise reporting for proactive surveys and complaint management solutions Structure quantitative feedback into a drill-down or rollup report Make open-ended feedback intuitively searchable.

Loyalty 519

Loyalty Tips Feedback Advertising 519

ProProfs Chat

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Survey 83

Survey Conference NPS Feedback 83

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 260

Hospitality Call Center Retail NPS 260

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Optimove

AUGUST 7, 2022

What is Mobile App Analytics? Mobile app analytics captures data from mobile apps to determine app visitors, record behavior, and describe app performance. Mobile app analytics help you answer various questions about your app’s users, including: What do users engage with inside your app? App Analytics Best Practices.

Analytics 40

Analytics Metrics Groups Measurement 40

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 69

Analytics Data Customer Engagement Engagement 69

Comm100

JUNE 23, 2022

Rigorous backups and disaster recovery planning mean that we’ll take care of your data in the event of natural disasters or any possible data loss events. Reporting and analytics . Comm100’s comprehensive reporting allows schools to get a clear picture of what’s happening in every department.

Chatbots 196

Chatbots Self Service Video Wait Times 196

ReviewTrackers

NOVEMBER 8, 2018

Taking advantage of the analytics available for your Facebook business Page is necessary for a business to succeed in today’s digital landscape. Analytics also provides a closer look at a business’s customer base, which can determine the type of content appropriate for that audience. Using Facebook Page Insights Analytics.

Analytics 56

Analytics Video Metrics Groups 56

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. That’s why we put together this fundamental guide to the contact center RFP. The Basics: Who, what, where, when.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

Lumoa

JANUARY 19, 2023

For example: website optimization, content marketing, and digital analytics. Customer Experience Manager / Director This leadership role is responsible for overseeing the CX team, setting up the key processes and goals, establishing relationships with the rest of the organization, reporting to executives and board.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Brand Guardianship Is Key to Consumer Loyalty.

Connections 147

Connections Contact Center Analytics Travel 147

CSM Magazine

OCTOBER 5, 2021

This year Calabrio’s annual conference, focused on The Connected Workforce, is being held as a virtual event, Oct. The report found that contact centre agents suffer tremendous stress from modern workforce challenges, including rising customer expectations, growing call volume and a shaky work-life balance.

Report 52

Report Study Conference Connections 52

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond? From event-focused metrics (e.g.,

ROI 56

ROI Consumers Financial Analytics 56

Clarivate

OCTOBER 10, 2022

As part of the Drugs to Watch program, Clarivate experts use proprietary data sources, landscape and event monitoring and deep market knowledge to identify key drug developments expected to have a significant impact on patients and markets. 8] Median PFS (secondary endpoint) also significantly improved with fruquintinib versus control (3.7

Study 52

Study Analysis Healthcare Marketing 52

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Customer analytics. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Report 40

Report Data Chief Customer Officer B2B 40

NetBase

DECEMBER 21, 2018

As our Social Media Reporting Series has illustrated, social analytics are only half the battle. Here’s how to use Crisis Management Reporting to avoid the worst of what social has to offer – or to minimize damage if the worst comes to pass. For this reason, accuracy of analytics data is crucial.

Report 40

Report Management Social Media Analysis 40

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

NetBase

MARCH 25, 2020

Anhuesser Busch reported $285 million in lost revenue in the first two months of Coronavirus hitting. And we can see mentions, posts and net sentiment pointing to quite a bit of love for them: Online events as a whole, are on the rise actually. Following Suit – Adapting In-Store Events to Online. And it makes sense. “By

Retail 46

Retail Consumers Fashion Financial 46

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. During this Beta period, you can explore the feature and begin setting up and testing events.

CRM 52

CRM Social Media Video Trends 52

WorkOutLoud

MARCH 10, 2020

Integrated collaboration before, during, and after your event. Integrated email and social marketing of your event. Comprehensive reporting and analytics about your event and audience. WorkOutLoud is seamlessly integrated with GoToWebinar, The leader in online events. Integration to community calendars.

Ecommerce 40

Ecommerce CRM Video Analytics 40

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Lithium

APRIL 2, 2024

includes updates to reconnecting with some sources, updates to the CRM Connector, and new WhatsApp fields for the Raw Author Export in Care Analytics. We've introduced metrics for Events and new metrics for Ideas. Release Notes : The Khoros Care Release for version 24.04.1 Communities Community Aurora 24.2

Roadmap 52

Roadmap Metrics CRM Resources 52

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For Event Source Suffix , enter a suffix (for example, genesys-eb-poc-demo ). Save your configuration.

Chatbots 94

Chatbots Self Service Omni-Channel Contact Center 94

AWS Machine Learning

APRIL 18, 2024

A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy.

Knowledge Base 92

Knowledge Base Meeting Resources Analytics 92

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases.

Telecommunications 44

Telecommunications Report Net Promoter Score Analytics 44

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center Report Groups System 48

Gainsight

MARCH 18, 2019

While there are many solutions in the market that offer either these product analytics components or the in-app engagement and feedback components, there are few that are able to successfully provide both. These moments are happening in your product regularly, but without a product analytics tool that can pick up on them, they go unsolved.

Analytics 58

Analytics Tools Touchpoint B2C 58

NetBase

NOVEMBER 8, 2019

And they’re experiencing enormous success with strategies informed by next generation AI-powered social analytics. We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! But let’s focus on those who are, as we do in the report. And many are not.

Report 45

Report Sales Brands Analytics 45

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70