Lumoa

JANUARY 19, 2023

Project management, to ensure that projects are well organized, completed on time and meet key metrics. For example: website optimization, content marketing, and digital analytics. They also need to be able to make sense of them, build reports, and recommend actions. Pro tip : If your customer journey is mostly digital (e.g.,

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach.

Hospitality 260

Hospitality Call Center Retail NPS 260

NetBase

JANUARY 21, 2020

With the social analytics industry offering a push toward real-time models where information is available as fast as it comes out on channels, leading agencies are seeking solutions that offer predictive analytics as well. Vanity metrics are enticing though. And they’re finding them. Understand impact on certain audience groups.

Metrics 64

Metrics Effort Score Analytics Fashion 64

Optimove

AUGUST 7, 2022

What is Mobile App Analytics? Mobile app analytics captures data from mobile apps to determine app visitors, record behavior, and describe app performance. Mobile app analytics help you answer various questions about your app’s users, including: What do users engage with inside your app? App Analytics Best Practices.

Analytics 40

Analytics Metrics Groups Measurement 40

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Totango

NOVEMBER 21, 2019

Luckily, there’s a measure for that, too: customer satisfaction metrics. Therefore, you should not only track customer satisfaction, but you should also empower your customer success team to take action based on the lessons these metrics teach you, customer satisfaction metrics. . But how do you measure satisfaction?

Customer Satisfaction 91

Customer Satisfaction NPS Metrics Net Promoter Score 91

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. Business intelligence (BI) and analytics.

Analytics 69

Analytics Data Customer Engagement Engagement 69

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Which metrics matter most as you strive to change that statistic? We talked about 11 social media metrics worth mastering in a recent Adweek webinar. What topics are being discussed?

Social Media 49

Social Media Analytics Metrics Airlines 49

ReviewTrackers

NOVEMBER 8, 2018

Taking advantage of the analytics available for your Facebook business Page is necessary for a business to succeed in today’s digital landscape. Analytics also provides a closer look at a business’s customer base, which can determine the type of content appropriate for that audience. Using Facebook Page Insights Analytics.

Analytics 56

Analytics Video Metrics Groups 56

Lithium

APRIL 2, 2024

includes updates to reconnecting with some sources, updates to the CRM Connector, and new WhatsApp fields for the Raw Author Export in Care Analytics. We've introduced metrics for Events and new metrics for Ideas. Release Notes : The Khoros Care Release for version 24.04.1 Communities Community Aurora 24.2

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. During this Beta period, you can explore the feature and begin setting up and testing events.

CRM 52

CRM Social Media Video Trends 52

Chadwick Martin Bailey

MARCH 12, 2019

If you’ve just returned from The Quirk’s Event Brooklyn, summarizing the most inspiring content can help prove the ROI for attending. Here are three key questions and insights to share with your team: How will we incorporate behavioral analytics into our work this year and beyond? From event-focused metrics (e.g.,

ROI 56

ROI Consumers Financial Analytics 56

NetBase

DECEMBER 21, 2018

As our Social Media Reporting Series has illustrated, social analytics are only half the battle. Here’s how to use Crisis Management Reporting to avoid the worst of what social has to offer – or to minimize damage if the worst comes to pass. For this reason, accuracy of analytics data is crucial.

Report 40

Report Management Social Media Analysis 40

AWS Machine Learning

APRIL 18, 2024

A Lambda function called the Call Event Processor, fed by Kinesis Data Streams, processes and optionally enriches meeting metadata and transcription segments. The Call Event Processor integrates with the meeting assist services. The stacks take about 35–40 minutes to deploy.

Knowledge Base 111

Knowledge Base Meeting Resources Analytics 111

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 5 types of customer retention analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

NetBase

JANUARY 25, 2019

In addition to metrics like revenue, profit margins, expenses, and monthly profits/losses, there are several social KPIs worth tracking – because they can define the next year. Use sentiment to qualify the analytics you track and you’ll have a much more accurate picture – and be ahead of any brand not using it.

Social Media 59

Social Media Metrics Analytics Trends 59

Talkdesk

JULY 10, 2019

s fastest growing event agencies, eliminating the pressure of planning by providing a seamless white-glove service to help groups and companies across Europe create amazing event experiences. Founded in 2000, Chillisauce makes it incredibly easy for groups of any size to enjoy events and weekends away.

Contact Center 48

Contact Center Report Groups System 48

Experience Investigators by 360Connext

MARCH 23, 2021

We’re asked to spend more time reporting on what’s happened than making things happen. Survey results and behavioral analytics only tell you some of the story. In fact, 86% of millennials find it important to have relationships with brands that align with their personal values , according to a report by 5W Public Relations.

Customer Experience 271

Customer Experience Contact Center Customer Journeys Metrics 271

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Net Promoter Score Customer Success Customers 52

Lithium

JUNE 6, 2023

Marketing Now Available: Improved Promoted Post Analytics New features improving promoted post analytics, paid visibility, and overall data quality. A “Paid Metrics” toggle is located in the post section of dashboard filters. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Analytics Tips Resources 52

BirdEye

MAY 30, 2023

Create reports and summaries that can be used to present the insights to your team. Event feedback surveys Event feedback surveys gather feedback from attendees to improve the planning and execution experiences of future events. Reporting and analytics Choose software that includes reporting and analytics capabilities.

Survey 95

Survey Net Promoter Score Software Feedback 95

Fox Metrics

JULY 15, 2020

How much progress are you making with data analytics? Results from a TDWI survey on the impact of the Covid-19 on data analytics professionals and businesses revealed a huge shift in the work of data analysts over the past few months and an increase in the use of analytics in various companies. But Why Data Analytics?

Analytics 52

Analytics Data Guidelines Trends 52

AWS Machine Learning

JUNE 22, 2023

Over 500 machine events are monitored in near-real time to give a full picture of machine conditions and their operating environments. Light & Wonder teamed up with the Amazon ML Solutions Lab to use events data streamed from LnW Connect to enable machine learning (ML)-powered predictive maintenance for slot machines.

Hospitality 84

Hospitality Metrics Automotive Connections 84

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Product Analytics. Getting to Know the “Real” User With Behavioral Analytics. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

COPC

MAY 11, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Other Events: May 25, 2017. CX17, Indianapolis, IN.

Contact Center 40

Contact Center Call Center Omni-Channel Analytics 40

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

SurveySparrow

FEBRUARY 18, 2024

Reporting and Analysis Gain actionable insights with the full out-of-the-box reporting suite and real-time mission control dashboard. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. Plus, users on G2 praise their dashboard and easy-to-access reports.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Retently

JANUARY 13, 2019

Survey delivery reports provide great insight into this matter, most important metrics to consider being the survey response and survey score rates. Survey delivery report. Feedback text analysis report. See What Engagement Metrics Define Your Customers. See What Engagement Metrics Define Your Customers.

NPS 74

NPS Analysis Report Net Promoter Score 74

Lithium

SEPTEMBER 5, 2023

Marketing Announcement: Advanced Twitter Metrics Changes The API supporting Advanced Twitter Metrics is being deprecated. In order to continue providing these metrics, Advanced Twitter Metrics have been switched over to a new API, which includes differences. What's changed in the next generation of community?

Gamification 52

Gamification Metrics Social Media Tips 52

West Monroe

DECEMBER 1, 2021

Following deployment, utilities must build upon that foundation to refine benefits realization for core business case targets, identify more advanced opportunities for AMI value creation, and clearly report across stakeholder groups. At the core of realizing and articulating the benefits of AMI are key analytics leveraging AMI data.

Government 52

Government Analytics Self Service Report 52

GetFeedback

JULY 19, 2019

But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. Your organization may select a metric to use that helps capture how customers are feeling about working with you. Structured feedback.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Lithium

JULY 5, 2023

Now Available: Improved Pinterest Analytics The current Pinterest API is being deprecated on June 30, at which time current analytics will no longer be available. Webinars & Events Some event areas are limited to Khoros customers only.

Video 52

Video Trends Analytics Report 52