Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Call Experts

APRIL 8, 2024

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. They spend time investigating that problem as well as surrounding factors to first bring some context to the event. The number of impacted customers.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Is there some local event you could be taking part in? All are part of any state-of-the-art Social Analytics tools suite. Which metrics matter most as you strive to change that statistic?

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Analytics. How To Measure Product Adoption Using Product Analytics. Growth and Analytics: How to Enable Product-Led Success.

Resources 52

Resources Handbook eBook Government 52

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Paid & Organic Reporting Thursday, May 27 • Register today! Register Now. Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Gathering market intelligence. Strategic direction adjustments. Marketing messaging strategy. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

SurveySensum

OCTOBER 17, 2023

Look for a tool that provides robust data analytics and insights. Yes, robust dashboards and powerful reporting are there for comprehensive data viewing and sharing the data with relevant stakeholders. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback.

Feedback 52

Feedback Tools Management Knowledge Base 52

AWS Machine Learning

NOVEMBER 22, 2022

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. Companies streaming online movies (OTT platforms), live concerts, or sports events. Financial institutions. Solution overview.

Analysis 71

Analysis CRM System Groups 71

Gainsight

NOVEMBER 23, 2020

Let’s start with our mission statement: Customer Success Operations exists to create trust, predictability, and excellent customer outcomes through clear and efficient processes, consistency, and analytics. Operational reporting. Together, we’ve mapped out a three-year roadmap for the CS org. Here’s our Roadmap ( PDF link ).

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

APRIL 14, 2022

At Gainsight, our research shows that the median investment in CS Ops reported by companies is 3% of the CS budget; if you’re just getting started, you’ll likely be spending more. . Analytical thinking. Where Does CS Ops Report To? One question we get asked a lot: Where should CS Ops report? People first thinking.

Chief Customer Officer 52

Chief Customer Officer Leadership Report Customer Success 52

Circular Edge

DECEMBER 13, 2022

This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. Analytics systems help confirm the known and uncover what was not known, with multidimensional reporting that drills through current and historical transaction detail. NetSuite Analytics Warehouse.

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. To accomplish this, the leader must combine strategy with technical comprehension of data, systems, analytic tools, workflows, and, of course, excellent knowledge of your product or software and all integrated applications. . It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

MARCH 30, 2020

This critical time for humanity has resulted in a critical event in the lifecycle of your customers. To deliver this level of customization, you need product analytics to slice and dice your customer segments and in-app engagements to reach out to users within your product and guide them along individualized journeys. Trial extensions.

How To 59

How To Analysis NPS Trends 59

Oracle

OCTOBER 3, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Today’s finserv CX is evolving to showcase the power of anticipating customer needs. Deepening relationships with data-driven upsells.

Financial 56

Financial Banking Multi-Channel Travel 56

PK

JULY 15, 2019

in The Forrester Wave : Loyalty Service Providers, Q3 2019 report. It’s the “ why ” that many companies still do not understand, and where most of the innovation in our research and analytics methods has occurred. This means applying best-practice disciplines and process to the loyalty feature set and roadmap.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Segment events and send it all back to Salesforce, and beyond for action. Segment events and send it all back to Salesforce, and beyond for action.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Talkdesk

MAY 18, 2020

Although GDPR includes exceptions to cover events like COVID-19, companies must be careful and maintain standards for processing personal information. Using today’s events as an opportunity to pursue a digital transformation strategy can be a silver lining in a darker cloud of uncertainty.

Contact Center 83

Contact Center Policies e-support Conference 83

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 19

Customer Success Leadership Hotels Roadmap 19

SurveySensum

JANUARY 5, 2023

It gathers insights on your product prototype, onboarding process, product experience, why customers churned, new features, bug reports, and other issues. Upgrades your product roadmap. Userpilot is considered best for sending in-app surveys and product usage reports with personalized user experience. But which one to use?

Tools 52

Tools Feedback Effort Score NPS 52

Clarabridge

MAY 9, 2018

Our tenth annual Clarabridge Customer Connections Conference (C3) event kicked off Tuesday morning in the nation’s capitol at the Gaylord National Convention Center, right in Clarabridge’s backyard. With a roadmap to success, of course! With a roadmap to success, of course!

CEM 40

CEM Roadmap Contact Center Conference 40

Circular Edge

MAY 2, 2022

Flex your analytical abilities. Finance professionals are adept at generating and interpreting numbers and reports that offer clarity to business decisions. They have access to and can interpret data and reports with an ease and confidence few peers can match. Finally, don’t be afraid to network outside the finance box.

Culture 52

Culture Healthcare Apparel Financial 52

SurveySparrow

FEBRUARY 9, 2024

So, know the touchpoints (be it events, SM, ads, reviews, etc.) Don’t forget to get your customer experience roadmap on point from the first stage to the last. Source: @CorrespondJohn on X Segment Your Audience You should segment (divide) your audience into categories using data from your SEO analytics tool.

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

SmartKarrot

MAY 11, 2020

You must analyze the required data and find ways to implement a successful analytics strategy. As with analytics, your data science specialists require data to work with. You then need to select data, prepare it, preprocess it, and then transform it in a suitable form for building data analytics models.

Analytics 10

Analytics Roadmap Analysis Customer Retention 10

SurveySparrow

NOVEMBER 24, 2022

The minimal analytics features that it offers make it less appealing. Its analytical dashboard is extremely powerful and has advanced reporting capabilities. The tool is mainly targeted at researchers to help them handle scheduling, reporting, and running interviews. by user events, URL paths, and time on the page.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

SmartKarrot

MARCH 31, 2023

By proactively conveying meeting choices, the schedule of events, reminders, expectations, and hotel information, customers are better prepared for events. Make follow-up calls to clients and arrange appointments to sell them on upcoming events. Create and keep up-to-date monthly reports on actual data and forecasting (e.g.,

Customer Success 15

Customer Success Leadership Hotels Roadmap 15

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. Import insights and analyze data in business analytics platforms.

Feedback 88

Feedback Effort Score Survey NPS 88

Circular Edge

AUGUST 30, 2018

Monitor events in factories all over the world, detect issues and solve problems using Orchestrator (IoT Production Monitoring). transformation, the project roadmap , high-level views of the technical execution and I-Series move, quick wins, lessons learned and keys to success. Migrating Away from I-Series, Upgrading from 8.12

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

Monitor events in factories all over the world, detect issues and solve problems using Orchestrator (IoT Production Monitoring). transformation, the project roadmap , high-level views of the technical execution and I-Series move, quick wins, lessons learned and keys to success. Migrating Away from I-Series, Upgrading from 8.12

Resources 40

Resources Conference Chatbots Innovation 40

Gainsight

OCTOBER 23, 2019

Hugo is used by many customer success teams all over the world and we’re regular speakers and sponsors of industry events like Pulse. My team uses those analytics tools and customer support isn’t customer success, so how can you say that Zendesk is a customer success tool for example?”. Here’s why. He had a point.

Software 60

Software Customer Success Tools Customer Centricity 60

C Space

JUNE 16, 2020

Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. The event will have challenges, games, and “free downloadable and printable paper crafts and decorations” so you can turn your home into conference HQ.

Brands 52

Brands Ecommerce Social Media Advertising 52

ChurnZero

JULY 12, 2019

This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience. Think of utilities such as Google Analytics or your CRM solution. Your roadmap can partially influence that. Explain what users managed to do with key events. Show Outcomes.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. on usage, NPS), and others.

Customer Success 10

Customer Success Consulting Roadmap Government 10

Gainsight

JUNE 17, 2021

As you look to save time and gain optimal focus on your product roadmap strategy, we’ll dig into the top five reports to help you balance feedback, fuel better decisions, and build your product road map. What reports should you consider when building your road map? Here are the five best reports for building your road map: 1.

Report 52

Report Management Analysis Return on Investment 52