BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. In this article, we’ll show you 15 different types of social media so you can decide which ones will be best for your business. Discussion forums on social media platforms 10. Know your audience 2.

Social Media 98

Social Media Brands Video Entertainment 98

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) They can be free, paid, online, or offline.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

AWS Machine Learning

APRIL 19, 2023

This is a guest post co-written with Fred Wu from Sportradar. Sportradar is the world’s leading sports technology company, at the intersection between sports, media, and betting. The DJL is a deep learning framework built from the ground up to support users of Java and JVM languages like Scala, Kotlin, and Clojure.

Sports 79

Sports Training Effort Score Multi-Channel 79

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

AWS Machine Learning

NOVEMBER 18, 2022

First, there are many common use cases that you can address with a combination of AI/ML and other AWS services, such as Intelligent Document Processing, Contact Center Intelligence, and Personalization among others. Customers have been looking for more guidance and new tools in this space.

Contact Center 81

Contact Center Training Leadership Innovation 81

Kustomer

MARCH 10, 2022

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen dives into why CX efficiency is a must for any company that wants to be successful, especially in the time of the modern customer. Tune in to the full podcast to learn more so you can be prepared for any situation.

Customer Service 98

Customer Service Self Service Handbook Policies 98

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks. Dall-E Invideo Audacity Discord Let’s explore how these tools can transform your content creation process. Adobe Veed.io

Tools 57

Tools Social Media Multi-Channel Video 57

Comm100

OCTOBER 30, 2017

Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service.

Contact Center 115

Contact Center Tips Management Call Center 115

BirdEye

DECEMBER 25, 2023

If your LinkedIn Business Page is gathering dust like an old yearbook, it is time to transform it into a lead-generating powerhouse. Enter your company information, including your name, logo, website URL, and industry. Click "Create page" and start customizing your page by adding images, products, videos, and engaging content.

Social Media 57

Social Media How To Infographics Tips 57

AWS Machine Learning

JULY 8, 2022

Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation. To extract text and structured data such as tables and forms from documents, you can use Amazon Textract.

Training 84

Training Data System Management 84

BirdEye

OCTOBER 25, 2023

The easier it is for customers to find you and assess your reputation, the higher your conversion rate will be. Maintaining accuracy in the business name, address, phone number, and services across all possible listing sites tells Google that you are a relevant and trustworthy business.

Tools 104

Tools Strategy Marketing Trends 104

Fox Metrics

JULY 30, 2020

As they say, you can’t manage what you don’t measure. Every visitor to your website brings a unique set of data that can be collected, stored, and analyzed. This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience.

Analytics 59

Analytics Tools Metrics Measurement 59

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Training 104

Training e-support Resources Groups 104

Retently

FEBRUARY 27, 2019

There are two ways to grow your business. The first is to acquire new customers. The second is to focus on retaining existing clients and increase customer lifetime value (CLV). Don’t forget – the longer you can keep a customer, the greater is the provided value during their lifetime relationship with your brand.

Social Media 120

Social Media NPS Omni-Channel Effort Score 120

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Implementing these tactics will save money and enhance customer satisfaction and overall business performance.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

transcosmos Information Systems

MARCH 5, 2019

If you’re looking to achieve your bottom line quickly and inexpensively, outsourcing is the way to go; but this method will only work in your favour if you do it correctly. Of course, it would also be favourable to get the help you need in the most cost-effective manner. Global Outsourcing Industry. Service Type.

Insurance 75

Insurance Financial Technology Industry 75

Michel Falcon Experience

OCTOBER 21, 2019

Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. It could be a dry cleaner, auto mechanic, dentist, or any company. Immediately you will feel the effects of bad customer service. I’m not being cynical, it’s just the fact of the matter.

Customer Journeys 111

Customer Journeys Customer Service Company Customer Centricity 111

AWS Machine Learning

AUGUST 21, 2023

In this post, we show how to improve model explainability in clinical settings using Amazon SageMaker Clarify. After these notes are taken, the triage process is initiated, and ML models can assist clinicians with estimating clinical outcomes. This can help reduce operational overhead costs and provide optimal care for patients.

Hospitality 81

Hospitality Healthcare Training Report 81

ChurnZero

SEPTEMBER 14, 2018

Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot. INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Check out our top ten Customer Success takeaways from INBOUND 2018. Solve for the customer.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

NobelBiz

MAY 2, 2023

Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community. The industry has matured, and people know what they’re getting themselves into, and they demand a higher standard.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Gainsight

JANUARY 8, 2019

It’s the largest gathering of its kind in the world and this year they’re expecting 12,500+ attendees and 300+ speakers. It’s the largest gathering of its kind in the world and this year they’re expecting 12,500+ attendees and 300+ speakers. Technology & Services World (TSW) | May 6-8, San Diego, CA.

Conference 45

Conference B2B Entertainment B2C 45

ProProfs Chat

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. This is what we’re going to discuss in this post – tools similar to Wufoo so that you can upgrade the way you build online forms, share them with your audience, and collect data. What is Wufoo?

Survey 52

Survey Analysis CRM Report 52

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

MARCH 16, 2019

Quite simple, you’d think it is. The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. There is a better way to it. It’s like inviting your popular friends over to the party of your best friend. Total win-win!

Marketing 75

Marketing Social Media e-support Video 75

Comm100

APRIL 25, 2018

Much has been studied, discussed and debated about keeping customers satisfied and loyal to your brand. In the past, people believed that providing a unique customer service experience was the key to customer loyalty. However, customers rarely frequent your business for exceptional customer experience.

Self Service 101

Self Service Company How To Effort Score 101

Circular Edge

MAY 10, 2022

Growing companies eventually reach a point where spreadsheets no longer cut it. Most business professionals have heard the term “ERP,” but they may not know exactly what enterprise resource planning systems can do for their teams. Now, this software can be configured and priced to meet the needs of all-size businesses.

Resources 52

Resources System Software Financial 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. Actually, no, it’s not that simple! The process! What do current processes look like?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SurveySparrow

MAY 22, 2020

No matter how mature and top-class your product is, if there are no takers for it, then you can expect to shut down your business soon. While there is nothing wrong with aggressiveness to get newer clients, not providing the best after-sales service for your existing customers can come to bite you. Email Marketing.

Strategy 52

Strategy Social Media eBook Conference 52

AWS Machine Learning

SEPTEMBER 9, 2022

athenahealth a leading provider of network-enabled software and services for medical groups and health systems nationwide. In the artificial intelligence (AI) space, athenahealth uses data science and machine learning (ML) to accelerate business processes and provide recommendations, predictions, and insights across multiple services.

Groups 80

Groups Training Healthcare Multi-Channel 80

Grade.us

JUNE 30, 2020

Reading Time: 10 minutes. Customers love SMS marketing. It’s the only channel that achieves these response rates routinely. SMS marketing is marketing through your cellphones’ short message service , hence the name SMS marketing. Carrier guidelines are second to Federal and industry regulators.

Marketing 61

Marketing How To Wireless Government 61

NetBase

JULY 24, 2019

Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails.

Social Media 78

Social Media Analysis Tools Effort Score 78

ChurnZero

SEPTEMBER 20, 2019

Q&A: How to Build Effective Customer Success Plans. Every Customer Success Plan has a secret sauce that turns it from just a plan on paper to something a team can actually execute and deliver successfully. She has become the “go-to” person for building the ultimate Customer Success model.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

NetBase

OCTOBER 4, 2019

But first, we have a quick refresher on everything you need to look for in a social analytics tool, along with a super important section detailing how the right social media management capabilities can make or break a brand’s efforts. Not only that, it helps you separate genuine influencers from inflaters. We have an updated list!

Social Media 76

Social Media Tools Analysis Analytics 76

AWS Machine Learning

APRIL 19, 2024

We used AWS services including Amazon Bedrock , Amazon SageMaker , and Amazon OpenSearch Serverless in this solution. You can test both approaches for your dataset and evaluate the results to see which approach gives you the best results. OpenSearch Serverless is an on-demand serverless configuration for Amazon OpenSearch Service.

e-support 107

e-support Data Innovation Policies 107

AWS Machine Learning

APRIL 23, 2024

With Local Mode, developers can now train and test models, debug code, and validate end-to-end pipelines directly on their SageMaker Studio notebook instance without the need for spinning up remote compute resources. This reduces the iteration cycle from minutes down to seconds, boosting developer productivity.

Training 101

Training Resources Travel How To 101