Fri.Jun 14, 2024

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How To Avoid Double Barreled Questions? With Examples, Tips and Suggestions


Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers. For example, take this question- “How satisfied are you with our website and delivery experience?

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Is Surge Pricing a Game-Changer or Deal-Breaker for Customers?

Beyond Philosophy

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they’re being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on your perspective, price discrimination.


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Help Scout Works Best When

Help Scout

While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.

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Contact Centers as Value Centers


In order to demonstrate value, contact centers need to measure their performance differently. How companies can quantify business value in 3 dimensions. The post Contact Centers as Value Centers appeared first on Glia Blog | Digital Customer Service Explained.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Rage Against The Machine: Confront The Agency AI Fear Factor With Workforce Literacy

Forrester's Customer Insights

The failure to rise to the AI moment puts the future of the agency industry and a decade of agencies’ business change at risk. Learn what it takes to help employees gain the skills and confidence to master AI so that fear of AI doesn’t master them.

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Outcome-Based Digital Experiences Drive Desired Outcomes For Both Consumers And Brands

Forrester's Customer Insights

Learn how you can gain competitive advantage through outcome-based digital ecosystems.

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Announcing The Forrester Continuous Automation Testing (CAT) Services, Q2 2024

Forrester's Customer Insights

We evaluated 13 of the top continuous testing services players.