Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

Government 59

Government Resources Industry Technology 59

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. Sustainability – a shared, global imperative. Focusing on sustainable energy sources.

Report 52

Report Government Innovation Analysis 52

Hero Digital

JANUARY 23, 2019

Omnichannel innovation is now required for all brands in the industry, from direct-to-consumer startups to traditional behemoths. Hero Digital’s headquarters is in the heart of San Francisco, so we’re constantly surrounded by the hype about new, futuristic technology that promises to disrupt every industry.

Retail 40

Retail Innovation Omni-Channel Chatbots 40

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data ROI Banking Financial 40

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Forrester's Customer Insights

OCTOBER 20, 2021

This year's top trends and technologies report weaves together a narrative that points towards ‘trust ecosystems, which by 2030, these trust ecosystems, not “big tech,” will rule markets. This years report organizes trends and technologies by three major themes that advance trust ecosystems.

Trends 26

Trends Technology Report Marketing 26

Clarivate

MAY 31, 2023

Dependency on dealmaking Pharma has always relied on external innovation, through partnerships, licensing or acquisitions, to access the forefront of innovative technologies and biologics. Pharma is placing bigger bets on a smaller number of therapeutics and technology platforms. of AbbVie’s $51.8

Healthcare 52

Healthcare Innovation Analytics Resources 52

CSM Magazine

SEPTEMBER 22, 2022

The new digitally-native payment product, powered by open banking technology, offers consumers the choice to instantly Pay By Bank, authorising payments via their mobile banking app or online banking portal. Pay by Bank from PCI Pal allows merchants to achieve the true benefits of open banking technology within their contact centre.

Banking 52

Banking Omni-Channel Innovation Consumers 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. AI in medical imaging, a large segment of this market, was valued at $1.7

Healthcare 52

Healthcare Report Innovation Data 52

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Below are specific components that facilitate service to this new type of clientele.

How To 52

How To Transportation System Automotive 52

Blake Morgan

JULY 15, 2023

Walmart and Amazon are two of the world’s largest retailers known for their customer focus and innovation. Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. But which one truly leads the pack? And what Amazon and Walmart do, other brands soon follow.

Retail 52

Retail Innovation B2B Transportation 52

Strativity

MARCH 7, 2023

.” There is a reason Microsoft is integrating this new technology across their product and service portfolio. ChatGPT is a giant leap forward in Al ; capabilities we didn’t expect to see before 2025 or 2030 are available today. There is a reason Al has both boosted valuations and, just as quickly, dropped share prices.

Brands 98

Brands Analytics Consumers Technology 98

CSM Magazine

JANUARY 17, 2023

With an increase in online spending and new faster, easier ways to pay, companies should think again about payment technologies and ways to meet customer payment preferences. Looking ahead to 2023, here are five ways that payment technology will continue to underpin business success: 1. About the Author .

Omni-Channel 52

Omni-Channel e-support Self Service Competitive Advantage 52

Forrester's Customer Insights

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 50

Banking Connections Innovation Course 50

TechSee

NOVEMBER 13, 2017

” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. ” Wow, 2030 Me, a delay of a whopping five minutes. A wide variety of objects and applications are currently using these technologies , such as self-driving cars, camera systems, and search engines.

Call Center 154

Call Center Video Contact Center Technology 154

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 122

B2B Brands Innovation Government 122

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Apparel Chatbots Interaction 52

Solvvy

OCTOBER 12, 2022

Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. Introduction to Artificial Intelligence Chatbots. Are All Chatbots Artificial Intelligence Chatbots?

Chatbots 94

Chatbots Self Service Knowledge Base Virtual Agent 94

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking Retail Virtual Agent Financial 71

Clarivate

DECEMBER 15, 2022

Through careful planning, cooperation among stakeholders and application of emerging technologies, logistics can support the world toward a better, more sustainable future. To address global sustainability issues, the United Nations defined 17 Sustainable Development Goals (SDGs) to be achieved by 2030.

Transportation 59

Transportation Case Study System Omni-Channel 59

CSM Magazine

MAY 25, 2023

Training and development for business process outsourcing staff Rishi Jatania from CCI Kenya says: “At CCI Kenya and within the wider group working in the offshoring industry, we have robust and innovative training and development practices in all of our centres.

Training 52

Training Retail Government Employee Engagement 52

West Monroe

MAY 25, 2023

New smart grid technology. To adapt, these organizations have been increasingly investing in grid modernization technologies—from advanced metering infrastructure to distribution automation. Increasing electrification. Digital, service-based enterprises for 21st century power demands.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

West Monroe

AUGUST 27, 2023

Transmission and decarbonization A study by Princeton University found that accommodating the projected growth in renewable energy production would require a twofold to threefold increase in nationwide transmission system capacity by 2030. Conclusion As the U.S. References Goel, Soam., Knobloch, Kevin. September 2023).

Meeting 52

Meeting Government Policies Resources 52

Oracle

OCTOBER 8, 2019

Emerging technologies, as well as service models, become competitive differentiators. Innovation won’t stop at technology, however. Gartner predicts, “By 2030, 75% of organizations selling direct to consumers will offer subscription services, but only 20% will succeed in increasing customer retention.”

Report 40

Report Trends Customer Retention Customer Satisfaction 40

Magellan Solutions

AUGUST 19, 2021

The surge in digital banking transactions in recent years has further prompted traditional banks to explore their own technological solutions and elevate their digital offerings. . Artificial intelligence and technological advancements will render better management of banking services executed at lower operational costs.

Banking 52

Banking Retail Industry Financial 52

NobelBiz

MAY 22, 2023

The business environment is transforming at an accelerated pace, with digital technology at its heart. Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. – Christian Montes – Executive Vice President Client Operations @NobelBiz 1. A tad annoying.

System 52

System Contact Center Call Center Communication 52

Verint

MARCH 28, 2018

Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors. But it’s not just brands that have harnessed advances in technology—consumers have too.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

Clarivate

APRIL 14, 2022

Known as Agenda 2030 , it identified 17 Sustainable Development Goals and 169 supporting targets. On this list, Ukraine was 13th in the Science and Technology category among 124 other countries in 2014, and 14th among 163 countries in 2020. What are the UN Sustainable Development Goals? Source: Web of Science.

Analysis 133

Analysis Analytics Government Policies 133

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. billion by 2030, according to research from Acumen research and consulting. AI resources to dig deeper It’s easy to become romantic about new technology.

e-support 52

e-support Entertainment Tools Customer Success 52

CSM Magazine

SEPTEMBER 30, 2021

We expect that the number of packages we’re likely to order will treble by 2030. Through technological innovation, last-mile delivery has made some progress over the past decade, but there is still a long way to go. Sustainability takes on a larger role. Still, we can already see examples of more sustainable delivery methods.

Customer Expectations 52

Customer Expectations Retail Social Media System 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Transportation 52

Transportation Roadmap Government Industry 52

NobelBiz

MARCH 12, 2024

billion by 2030, with a CAGR of 16.6%. Automation tools and AI-driven technologies further enhance efficiency by automating repetitive tasks and providing intelligent insights. They provide a full range of Sales, Customer Experience, Back Office and Technology Transformation solution services in a 24/7 virtual environment.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

West Monroe

FEBRUARY 26, 2023

A recent Business Insider headline read, “By 2030, cleantech market could surpass the value of oil market.” There’s a budding and nuanced ecosystem that goes far beyond the traditional renewable plays—as well as new regulations, technologies, and business models. Technology orchestration layer.

Trends 52

Trends Government Resources Technology 52

TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Deep learning has achieved high levels of accuracy in recent years due in part to sophisticated advances in computer vision technologies, specifically in the area of object recognition. “Gareth, the dishwasher seems to be clogged. Please fix it.”. Sniff, Sniff.

Entertainment 116

Entertainment Training Data Examples 116

Eptica

JULY 19, 2017

An emerging, more affluent middle class has high standards, while the population has a higher proportion of digital natives who heavily use the latest technology than many countries in the West. There is a relentless focus on innovation and novelty in everything that people do. Demographics also plays its part.

Self Service 54

Self Service Customer Service Insurance Culture 54

Think Customers

MARCH 2, 2020

Microsoft pledged to be carbon negative by 2030 and by 2050 it will remove the entirety of its carbon emissions since its founding in 1975. One of the biggest promises in terms of sustainability is Microsoft’s effort to combat carbon emissions, a factor in climate change.

Consumers 52

Consumers Tips Trends Innovation 52

West Monroe

FEBRUARY 28, 2023

What’s required is the right mixture of technology innovation, regulatory incentives, cost-recovery, and norms setting to propel the supply community forward in providing an improved product. Many are also deploying and evaluating advanced emissions detection technology, some of which are even satellite-based.

Measurement 52

Measurement Company Policies Transportation 52