2030 Customer Engagement Innovation Technology 
CSM Magazine
SEPTEMBER 27, 2023
Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 billion in 2030. What is Metaverse Technology and How Has it Benefited Businesses?
Hero Digital
JANUARY 23, 2019
Omnichannel innovation is now required for all brands in the industry, from direct-to-consumer startups to traditional behemoths. Hero Digital’s headquarters is in the heart of San Francisco, so we’re constantly surrounded by the hype about new, futuristic technology that promises to disrupt every industry.
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West Monroe
MARCH 14, 2024
Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.
ECXO
JUNE 20, 2023
Business customers care about what your brand stands for. It can be more important than innovation or market dominance. Price and quality matters but consumers and buyers are increasingly making decisions driven by values-based preferences aligned with customer experience. For complex B2B solutions, sales cycles can take months.
Forrester's Customer Insights
JULY 30, 2020
Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.
CSM Magazine
FEBRUARY 12, 2024
With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.
Solvvy
OCTOBER 12, 2022
Here’s everything you need to know about these solutions, including how they work and the technology that allows them to deliver relevant and accurate information, simulate human conversations, and provide value to your operation. They also allow you to launch chatbots on the channels where your customers engage.
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