SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage! Take The Lead!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

West Monroe

DECEMBER 14, 2022

Government funding, leveraging hydrogen and renewable natural gas, and a portfolio approach with multiple technologies can help keep costs down and meet net-zero goals. Data and analytics. 2023 Outlook: The Future of the Energy & Utilities Industry. Download our 2023 Outlook. Decentralized power generation.

Industry 98

Industry Government Transportation Financial 98

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. InMoment is the first experience company to extend customer insights, analytics, and action across the complete customer lifecycle. Forrester Research, Inc.

Analytics 260

Analytics B2B Guidelines Software 260

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

Lithium

JULY 5, 2023

Learn more about how Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Exploring AI Use Cases in Khoros Communities It is an exciting time for online communities, and we are just at the beginning of exploring how AI technology will impact how we work in communities.

Video 52

Video Trends Analytics Report 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. Unlike legacy technologies that are fully-formed when deployed, AI-based applications are iterative – they get better the more you use them. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

Interactions

NOVEMBER 8, 2022

Here are the four reasons you will want to make this your #1 compliance investment in 2023. . Instead, invest in a technology that removes the customer’s personal information out of the conversation. It improves analytics . It protects your customer, your care agent and your business. . There is much more to share!

Contact Center 116

Contact Center Policies Analytics Call Center 116

Lithium

JUNE 6, 2023

Kudos Awards 2023 Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? Marketing Now Available: Improved Promoted Post Analytics New features improving promoted post analytics, paid visibility, and overall data quality.

Video 52

Video Analytics Tips Resources 52

CSM Magazine

SEPTEMBER 14, 2023

Calabrio , the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Ventana Research’s Buyers Guide is a quantified, research-based report evaluating technology providers and products. Our success is fueled by our customers’ success. “We

Management 59

Management Contact Center Analytics Customer Centricity 59

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

Communication 69

Communication Contact Center Return on Investment System 69

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Various factors, including technological advancements, changes in consumer expectations, and broader societal changes, can drive these trends.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. To support their digital aspirations, manufacturers expect to increase technology investment relative to current levels. Continuously evolving technology trends can also cause transformation to stray from “the plan.”

ROI 52

ROI Technology Strategy Return on Investment 52

Lithium

SEPTEMBER 5, 2023

Calculate custom rates across channels, as well as paid, owned, and earned analytics to unify performance data in the Khoros platform. CMX Summit, Oct 4th-5th Khoros will be at the biggest community industry conference of the year, CMX Summit 2023, in San Fransisco on October 4-5! We can't wait to see you there!

Gamification 52

Gamification Metrics Social Media Tips 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle. This indicates that businesses have much to gain by investing in artificial technologies.

Sales 111

Sales Chatbots Trends Report 111

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

BirdEye

MAY 26, 2023

Important HIPAA compliant scheduling software guidelines Data encryption HIPAA guidelines require that scheduling software tools must provide data encryption protocols to acceptable National Institute of Standards and Technology (NIST) measures, particularly when PHI moves beyond the organization’s internal firewall servers.

Software 98

Software Healthcare Guidelines Insurance 98

Blake Morgan

JULY 29, 2023

In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending. Here are three investments companies can prioritize in 2023: Digital The growth of digital allows brands to do more with less and scale their efforts.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

West Monroe

JANUARY 2, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Get More Out of Your Data in 2023" on Spreaker. Doug acts as an advisor on data and analytics strategy, helping clients build data fluency and derive value from data. About the episode Learn how to squeeze the most out of your data assets. What does that mean?

Data 52

Data Analytics Healthcare Innovation 52

Lithium

AUGUST 1, 2023

Khoros is working to build modern experiences to enable you to quickly tap into future trends in technology. Release includes content workflow for knowledge base articles and blog posts, private message reporting, a way to look up a member’s permissions, Analytics enhancements, content filters, URL redirects, and other improvements.

Knowledge Base 52

Knowledge Base Report Video Brands 52

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

West Monroe

FEBRUARY 18, 2024

The Federal Reserve Bank of New York’s Center for Microeconomic Data shows a massive decline in consumer lending in 2023—not surprisingly, most financial institutions responded with dramatic headcount reductions.

Consumers 52

Consumers Technology Strategy Banking 52

Blake Morgan

JULY 15, 2023

Here’s how Amazon and Walmart stack up in 2023: Financials Amazon and Walmart have both seen strong financial growth in the last few years. In the first quarter of 2023, Walmart’s total revenue was up 2.4%. Amazon’s Q1 2023 revenue was $116.4 Amazon has laid off at least 27,000 employees so far in 2023. billion in 2021.

Retail 52

Retail Innovation B2B Transportation 52

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board. 2023 Release 1 has you covered.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

Clarivate

DECEMBER 7, 2023

According to the Gartner report, “By 2025, R&D organizations that use IP analytics to conduct continuous technology intelligence will be 80% more likely to outperform direct competitors in revenue growth.” Enriched Clarivate data and embedded analytics help users easily uncover actionable insights and create custom reports.

Software 59

Software Report Management Marketing 59

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Attendees can expect powerful, actionable tips to implement in their organizations.

Conference 52

Conference Analytics Connections Tips 52

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. The post Announcing the 2023 Pulse Europe GameChanger Award Winners! Want more inspiration?

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

ChurnZero

JUNE 14, 2023

How should I wrangle a constricted company budget to outlast 2023? Don’t let your customer success team go into 2023 with substandard tools. If your team is still working from spreadsheets and piecemealing their operations, 2023 could be the year to equip them with more effective technology.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

West Monroe

DECEMBER 15, 2022

The organizations that adopt a digital-first mindset and invest in capabilities that deliver to patients and help evolve workforce culture stand to gain the most in 2023. Still, opportunities exist—especially in tech-enabled care coordination innovation and technology deployment—that has kept activity high. get the report.

Healthcare 52

Healthcare Industry Hospitality Banking 52

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. To show you an example of switching between hybrid and semantic (vector) search options, we have created a knowledge base using the Amazon 10K document for 2023. billion for 2021, 2022, and 2023. billion for 2021, 2022, and 2023.

Knowledge Base 109

Knowledge Base Chatbots Policies Government 109

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses?

Technology 59

Technology Tourism Travel Entertainment 59

SurveySensum

JULY 24, 2023

And to deliver that brands are diving deep into customer feedback and advanced technologies and are focusing on creating personalized experiences, targeted promotions, and even mind-blowing VR and AR shopping experiences. Retailers are jazzing up their fitting rooms with cutting-edge technologies. But wait, there’s more!

Retail 52

Retail Trends Self Service Customer Experience 52

West Monroe

JANUARY 2, 2023

Listen to "Get More Out of Your Data in 2023" on Spreaker. Doug acts as an advisor on data and analytics strategy, helping clients build data fluency and derive value from data. I think digital is the possibilities and innovation at the intersection of data, technology, and the human experience. Group Copy. Created with Sketch.

Data 52

Data Analytics Innovation Insurance 52

West Monroe

JULY 30, 2023

Our annual Private Equity Outlook —published in December 2022—discussed the key trends we expected to define the upcoming year; as we enter 2023’s second half, here’s an update on those topics.

Resources 52

Resources Data Training Report 52

SAP Customer Experience

OCTOBER 16, 2023

The third cycle of the 2023 SAP Customer Engagement Initiative (CEI) is in full swing. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into SAP’s product developments and directly work with the developers to define and shape future product directions.

Customer Engagement 80

Customer Engagement Engagement Customers Analytics 80