ViiBE Blog

OCTOBER 28, 2021

What does CX mean in technology? The term CX is the acronym for customer experience and it is an emerging field in technology. Many companies have been increasing their use and integration of technology and software to support pre- and after-sales customer services. How can video support boost customer satisfaction?

Social Media 52

Social Media Roadmap e-support Video 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It should blend effortlessly with your technology, workflows, and communications. How to choose the right NPS tool? Every company’s requirements are unique.

NPS 52

NPS Net Promoter Score Software Tools 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Better decision making: with a CRM, you can track your data and analytics to make better decisions about your business.

CRM 52

CRM Social Media Omni-Channel e-support 52

Magellan Solutions

JULY 19, 2021

Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Industry experts believe that with the continuous acceleration of data analytics and automation, it will be even bigger post-pandemic. . Judging from these numbers, there is clear demand for data analytics and therefore data entry services.

Data 52

Data Healthcare Analytics Transportation 52

AWS Machine Learning

APRIL 19, 2024

In this series, we use the slide deck Train and deploy Stable Diffusion using AWS Trainium & AWS Inferentia from the AWS Summit in Toronto, June 2023 to demonstrate the solution. In File Browser , traverse to the notebooks folder to see notebooks and supporting files. Select MultimodalNotebookInstance and choose Open JupyterLab.

e-support 106

e-support Data Innovation Policies 106

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Tools 52

Tools Survey Feedback e-support 52

SmartKarrot

AUGUST 12, 2021

Furthermore, with 90% of companies now planning to deploy AI within three years, this number is expected to grow to 40% by 2023. Besides, automated responses to customer queries will help companies reduce training time for support teams and save revenue in handling repetitive questions. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

AWS Machine Learning

JANUARY 30, 2024

In this post, we use the slide deck titled Train and deploy Stable Diffusion using AWS Trainium & AWS Inferentia from the AWS Summit in Toronto, June 2023, to demonstrate the solution. In File Browser , traverse to the notebooks folder to see the notebooks and supporting files. We run these notebooks one by one.

e-support 103

e-support Data Policies Interaction 103

AWS Machine Learning

DECEMBER 21, 2023

In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. A call center agent’s job is to handle inbound and outbound customer calls and provide support or resolve issues while fielding dozens of calls daily.

Contact Center 95

Contact Center Call Center e-support Knowledge Base 95

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. So, what did they do? The observation? It’s a real pain, isn’t it? And guess what?

Retail 52

Retail Feedback How To Self Service 52

Clarivate

JUNE 21, 2023

In 2023, ongoing inflation and the potential of a recession are never far from mind. Introducing analytics-based patent scoring across your portfolio can provide indicators of patent strength and quality. Within this blog, we highlight five strategies to help corporate teams make better patent portfolio decisions.

Strategy 52

Strategy Analysis e-support Banking 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. The single most impactful miscalculation was to assume that the 2023 post-COVID economy would enable them to resume “business as usual” or at least to get close to pre-2019 operations. Technology is a means, not an end. restaurants closed either permanently or long-term.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

SurveySparrow

MAY 31, 2023

Top 10 SurveyPlanet Alternatives & Competitors in 2023 Let’s look at some of the best alternatives for SurveyPlanet in 2023. Integrations : Plug SurveySparrow into your existing toolstack with 1000+ integrations including Zapier, Google Analytics, Facebook Pixel, MailChimp, Stripe, Salesforce, etc. of the form.

Comparison 52

Comparison Survey Analytics e-support 52

Oracle

DECEMBER 5, 2019

billion by 2023, according to Market Research Future , which also notes that “Key factors driving the growth of omnichannel retail commerce platform market are the increasing adoption of e-commerce for convenient online shopping purposes and the rising adoption of smartphones and tablets.”

Omni-Channel 74

Omni-Channel Trends e-support Ecommerce 74

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Stakeholder considerations, new technologies, and shifting demographics are all influential factors to maximize both tangible and intangible benefits in the value chain. Increasing Role of Technology in Customer Service. Wiatt and Jolene A.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SurveySparrow

MAY 31, 2023

Top Formplus Alternatives and Competitors For 2023 1. Integrations are available for digital gifts, education, CRM, analytics and reporting, email, events, marketing, productivity, social, customer support, Office 365, and G Suite. The tool allows you to perform data analysis by using its filtering and sorting technology.

Survey 52

Survey Analytics e-support Tools 52

SmartKarrot

JANUARY 21, 2021

The new generation of Customer Success saw the christening of an innovative version of the technology, namely the Customer Data Platform (CDP). Moreover, they provide customer profile management, create united customer profiles accessible to other channels and support the process of customer segmentation.

Data 10

Data CRM Customer Journeys e-support 10