2023 Analytics Customer Relationship Management Technology 
Blake Morgan
JULY 29, 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics.
Totango
NOVEMBER 27, 2023
After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools.
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Lumoa
FEBRUARY 14, 2024
Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.
Team Support
DECEMBER 20, 2023
As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Bottom line: Know your customer better than they know themselves.
CSM Magazine
JANUARY 17, 2024
In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. They incorporate live streaming, visual content management, hosting, analytics, security features and more. It’s important to stay in tune with current trends in video and graphics technology so that your videos don’t seem dated.
TechSee
JANUARY 25, 2023
Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. Mark produced and led global customer experience programs leveraging NPS and a closed-loop process improvement at multiple companies.
Magellan Solutions
NOVEMBER 7, 2023
Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Access to Advanced Technology One of the competitive advantages of Business Process Outsourcing (BPO) companies in the market is their access to cutting-edge technology and best practices.
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