Bizagi

JULY 8, 2020

In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. Customer expectations have risen exponentially in the past few years as consumers become used to technology providing instantaneous feedback. The same is true now.

Technology 52

Technology Net Promoter Score Financial Banking 52

Advantage Communications

JULY 14, 2022

Ever-evolving technology is bringing huge change for businesses, especially when it comes to customer service. Today’s technology is introducing new ways to drive up customer satisfaction and improve customer loyalty. Today’s customers demand more from businesses than ever before.

Call Center 52

Call Center Trends Customer Satisfaction Loyalty 52

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Millennials pioneered the internet, texting, and emailing.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Millennials pioneered the internet, texting, and emailing.

Contact Center 136

Contact Center Gamification Management Social Media 136

Esteban Kolsky

JANUARY 26, 2019

MIT Technology Review analyzed the last 25 years of AI papers published in arXiv, one of the largest open-source databases for scientific papers. From the Inside AI newsletter ( register here , if interested). Paper available here , good read.

Trends 95

Trends Technology 95

Storyminers

JULY 7, 2020

Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. My first international assignment in 2010 led to dozens other overseas assignments. Professional speaking is no longer a job for the meek or weak. Because everything – and I mean everything – is in a constant state of flux.

Retail 223

Retail Resources Banking Trends 223

QuestionPro Audience

JANUARY 19, 2018

The list of finalists surprised many, as it included locations that aren’t thought to be technology havens, such as Columbus and Indianapolis, and rejected applications from Detroit, Phoenix, and San Diego. It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy.

Study 230

Study Innovation System Meeting 230

Kerry Bodine

MAY 1, 2018

Part of the reason for that is that the book talks primarily about how organizations work and how they need to change—and, unlike technology, organizations don’t change all that quickly. Back in early 2010’s, the field of customer experience was still fairly new and so we felt the need to clarify exactly what it was we were talking about.

Customer Journeys 168

Customer Journeys Analysis Customers Groups 168

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His specialty is exploring the connection between customer service and technology. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CloudCherry

JANUARY 22, 2020

Nonetheless, when a vendor’s technology doesn’t live up to expectations, or when your company has clearly selected the wrong vendor, transitioning to a new VoC may be your best or only option. McKinsey & Company recommends obtaining “journey-centric feedback” from customers, supported by a backbone of technology investments.

How To 243

How To Social Media Analysis Feedback 243

ReviewTrackers

APRIL 18, 2022

In fact, since 2010, the average review has gotten 12 percent more positive. Work with a technology partner to ensure compliance. According to the reviews survey, the average star rating of reviews has increased as consumers today leave more positive reviews. And the average star rating on Google is 4.3 stars out of 5.

Policies 132

Policies Guidelines Hotels Social Media 132

Alida

OCTOBER 2, 2017

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up.

Self Service 100

Self Service Strategy Hospitality Social Media 100

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

CSM Magazine

FEBRUARY 27, 2024

Bitcoin investments became popular around the second quarter of 2010 when some companies began accepting Bitcoin payments along with fiat money. However, if you get into investing, improving specific skills and using professional technology to yield significant results and cover your initial upfront costs is best.

Guidelines 52

Guidelines Strategy Marketing Technology 52

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. Back then the main way to subscribe to video was cable, with Hulu still a free advertising-based video on demand (AVOD) service (launching subscriptions in 2010) and only Netflix offering a subscription streaming service. The possibility that the U.S. Who’s at risk of being cut?

Video 78

Video Entertainment Advertising Study 78

inQuba

SEPTEMBER 30, 2022

inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We

Telecommunications 52

Telecommunications Hospitality Financial Customer Journeys 52

Forrester's Customer Insights

MAY 23, 2023

It’s time again for Forrester’s annual awards: the Technology Strategy Impact Awards and the Enterprise Architecture Awards. The EA Awards started in 2010 with partners in media and education and have continued annually since then without interruption (we’ll […]

Groups 26

Groups Technology Strategy Customers 26

CloudCherry

AUGUST 26, 2019

But a B2B CX initiative also requires transformational changes to your entire business operation, not just new technologies. From 2010 to 2015, CX leaders had a compound annual growth rate (CAGR) that was 14 percentage points higher than laggards ( Forrester ). Forrester’s Snapshot of B2B CX Programs.

B2B 199

B2B Conference Metrics B2C 199

Experience Matters

OCTOBER 27, 2015

Respondents believe that technology will play an increasingly important role in their efforts, but the largest obstacle to VoC success remains integration across systems. See the State of VoC reports from 2010 , 2011 , 2013 , and 2014. Download report for $195.

Report 120

Report Effort Score Groups Analytics 120

CX Centric

FEBRUARY 11, 2021

This article is not about IT projects per se, but bear in mind that the majority of projects these days involve technology, hence they would all have been labelled as ‘IT projects’ back in the day. The first project I took over in 2010 was over 1 year late, and still hadn’t been delivered.

Culture 105

Culture Leadership Roadmap Customer Centricity 105

Interactions

JUNE 24, 2021

Imagine if we time travelled back to 2010. Even with great technology, we still see some brands missing the mark on key traits that are needed to fulfill customer expectations. For technology that is truly going to support a speedy resolution, the entire interaction needs to be taken into account, not just the first few seconds.

Self Service 71

Self Service Customer Experience Contact Center Poor Customer Service 71

NetBase

JANUARY 28, 2020

Like us, Quid has a client-first focus, is deeply connected to technology, driven by purpose and acts as a leader in the evolving consumer and market data analytics landscape,” said Peter Caswell, Chairman & CEO of NetBase. “We We have always been impressed with Quid’s technology and leadership. Learn more at netbase.com.

Social Media 124

Social Media Airlines Analytics Leadership 124

Forrester

JUNE 21, 2016

To do that we compared five pairs of publicly traded companies where one company in each of the pairs had a significantly higher score than the other in Forrester's Customer Experience Index during the period 2010 to 2015. Then we gathered financial data from company SEC filings like Forms 10-K and 10-Q.

Customer Experience 75

Customer Experience Airlines CRM Sales 75

Comm100

AUGUST 17, 2022

So, I see companies have been investing, I’m going to say around 2010, which is just a little over 10 years ago, there are all kinds of reports that came out that said, by 2020 customer experience would be not only one of the most important differentiators, but this is where companies would spend a lot of their money.

Meeting 177

Meeting How To Airlines Virtual Agent 177

inQuba

OCTOBER 18, 2021

Announced on 28 September, the Awards are held annually and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year 2021 (1 July 2020 through 30 June 2021). “We Microsoft announcement here. contact-form-7].

Financial 52

Financial Industry Customer Journeys Software 52

Storyminers

JULY 2, 2020

Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. Then, you’ll be ready to look for technology that can do what your (future) clients will care about. My first international assignment in 2010 led to dozens of other overseas assignments. Document it as a journey map.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

CSM Magazine

JUNE 27, 2023

To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Founded in 2010, Volition has over $1.7 For more information, visit www.Zenarate.com.

Training 59

Training Telecommunications Healthcare Insurance 59

GlowTouch

MAY 17, 2022

NOC management is a different type of outsourcing, one that falls under the broader as-a-service category of technology in which an outside party act as an extension of the client. By 2010, we had sole responsibility for monitoring all servers for one of the industry’s largest hosting firms. This is how our experience began.

System 52

System User Experience Report Technology 52

Vonage

FEBRUARY 28, 2017

Nearly half of the companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010, research showed. Many businesses have become victims of what’s known as “digital Darwinism” This phrase describes the phenomenon when technology and society evolve faster than an organisation can adapt.

Omni-Channel 120

Omni-Channel How To Social Media Culture 120

CSM Magazine

APRIL 20, 2023

Set up in 2010 by Guy Letts, who previously worked at leading technology firm, The Sage Group plc. They are a fantastic example of how the right approach to customer feedback can drive real business growth, especially in a highly competitive marketplace like the Underfloor Heating sector.”

System 52

System Feedback Healthcare Insurance 52

NICE inContact

NOVEMBER 26, 2018

I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Cost reduction : outsourced contact centers to BPOs are able to spread fixed costs like facilities, technology and training across multiple clients. PROs of Outsourcing your Contact center.

Contact Center 120

Contact Center Contact Center Software Competitive Advantage Call Recording 120

Alida

JULY 28, 2016

In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. By 2010, the term “big data” had entered the common lexicon. The big data hype is officially dead. The newer fields of Internet of Things and autonomous vehicles (also known as self-driving cars) replaced big data on the list.

Data 100

Data Social Media Analytics Entertainment 100

Confirmit

JANUARY 14, 2020

For example, the 2010 Haiti earthquake, Hurricane Matthew in Haiti, Hurricane Maria in Puerto Rico, Hurricane Irma in the Caribbean and the more recent Central Mexico earthquake have caused widespread and catastrophic damage, and thousands of deaths. ” - Javier Reznik, Project Manager at Fine Research.

Healthcare 52

Healthcare Case Study Study B2B 52

CSM Magazine

FEBRUARY 28, 2023

This unique demographic encompasses both Gen Z, those born from the mid-1990s onwards, and Gen Alpha, those born from 2010 onwards. They are not only comfortable with technology, but also expect it in their interactions with brands. What Sets Gen Zalpha Apart from Other Generations?

Customer Service 52

Customer Service Social Media Entertainment System 52

Michelli Experience

MAY 16, 2017

Given the speed of change ignited by start-up businesses and technology companies, many established and larger companies find their lack of nimbleness to be a liability. This will include rapid innovation in payments and the broader transformation in systems enabled by digital technologies. The urgency of acting is acute.

Automotive 113

Automotive Banking Retail Financial 113

Clarivate

NOVEMBER 16, 2021

These highly cited papers rank in the top 1% by citations for field and year from 2010 – 2020. These researchers are at the very top of their fields, conducting important work ranging from understanding the emergence and spread of viruses, to developing new technology for renewable energy and advancing artificial intelligence.

Government 136

Government Innovation Industry Resources 136

Clarivate

DECEMBER 7, 2021

Founded over a decade ago in 2010, domain registry Donuts is the registry behind new generic top-level domain (gTLD) extensions than any other registry, including popular extensions like. movie,news,live,technology and.company. in Australia.

Brands 52

Brands Strategy Marketing Industry 52