Clarivate

NOVEMBER 1, 2021

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. Thelwall) in 2018. Perhaps nobody in the world knows the ISI databases better than Henk Moed.” Moed obtained a Ph.D. Glänzel, U.

Handbook 105

Handbook Conference Study Travel 105

Kerry Bodine

MAY 1, 2018

And while a lot has changed in the world and in the sphere of customer experience during that time, I firmly believe that the analysis and advice in the book are just as relevant in 2018 as they were in 2012. So equating customer service with customer experience is like saying that a safety net is a trapeze act.

Customer Journeys 168

Customer Journeys Analysis Customers Groups 168

ReviewTrackers

APRIL 18, 2022

According to the 2018 online reviews survey , the search engine giant has outpaced other platforms like Facebook, Yelp, and Tripadvisor in terms of growth in online reviews. In fact, since 2010, the average review has gotten 12 percent more positive. This might explain why Google has quickly become the No. stars out of 5.

Policies 132

Policies Guidelines Hotels Social Media 132

Helen Dewdney

FEBRUARY 28, 2020

. % rise on previous year. Full details of all price rises can be found on the Royal Mail website. ].

Policies 73

Policies Leadership Report Course 73

Brandwatch CX

JANUARY 7, 2019

Instagram launched on October 6, 2010. The first ever photo was posted by Kevin Systrom (@kevin) on Jul 16, 2010 (above). A post shared by Kylie (@kyliejenner) on Feb 6, 2018 at 1:14pm PST. We’ve trawled the net to find the most up to date, amazing stats around. Instagram history statistics. stormi webster ??

Social Media 111

Social Media Advertising Fashion Video 111

AskNicely

AUGUST 17, 2018

A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. Why is Customer Obsession a Priority? 28% say workforce. And 23% of CEOs list customer service as one of their top three business priorities.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Helen Dewdney

AUGUST 27, 2020

In 2018 Waitrose, the supermarket part of JLP, scaled back a pledge made in 2010 that it would price match Tesco, shrinking from 8,000 to just 1,200 products. Consumer confidence in the brand has been diminishing over time and the pledge is now utterly meaningless to most consumers. It feels untrue to many.

Retail 78

Retail Consumers Report Brands 78

Answer Dash

MAY 7, 2018

Decreased Brand Loyalty and Patience “The next generation of people (those born between 1995 and 2010 who account for 27% of the world population) is entering the workforce and has spending power.

Trends 54

Trends Customer Experience B2C B2B 54

West Monroe

APRIL 9, 2023

In the aftermath of the financial crisis of 2008, Congress passed the Dodd-Frank Act in 2010, imposing stricter regulations on banks with $50 billion or more in assets. A push to repeal the 2018 Senate Bill which eased several regulatory requirements for banks with less than $250 BILLION of assets. Even more, are they scalable?

Banking 52

Banking Government Financial Meeting 52

Clarivate

NOVEMBER 16, 2021

These highly cited papers rank in the top 1% by citations for field and year from 2010 – 2020. We name 332 researchers on our list at research institutes in Australia this year – an increase in share to 5% (from 4% in 2018). Australia edges into fourth place ahead of Germany.

Government 136

Government Innovation Industry Resources 136

ijgolding

JANUARY 18, 2018

2018 is the first calendar year in my career as a global customer experience specialist that I have looked forward more in hope than expectation. Judging the annual celebration of excellence in the field of Customer Experience has become a firm fixture in my calendar – as has the equivalent event in the UK since 2010.

Customer Experience 0

Customer Experience Government Customer Centricity Case Study 0

Clarivate

MAY 24, 2022

In May 2010, the Chinese Medical Association (CMA) reached an expert consensus that defined rare diseases as those with a prevalence of less than 1 in 500,000, or with a morbidity rate of less than 1 in 10,000, among newborns. [2] 2018; 40:432-434. (in 11] Sanofi’s rare disease therapy Aubagio approved for marketing in China (2018).

Healthcare 52

Healthcare Policies Government Marketing 52

ReviewTrackers

SEPTEMBER 15, 2020

1 overall review site in the 2018 Online Reviews Survey. In 2010, the average length of a review was 600 characters. Facebook Recommendations enables richer feedback through a more structured and guided process. Facebook also updated reviews to Recommendations so that users can share (and read) richer feedback about businesses.

System 73

System Feedback Trends Survey 73

GetFeedback

DECEMBER 27, 2018

Research suggests that visual IQ is rising and over 84% of communication will be visual by 2018. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. Learn about the top two customer surveys for predicting and increasing customer retention. Survey design.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

GetFeedback

JULY 25, 2018

What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. In 2018 and beyond, it’s hard to know for sure what will come in the world of tech and CX. Early reports indicate that more than $1.6 Devoting resources to each can have a major impact on key SaaS KPIs.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

NetBase

JUNE 4, 2020

It’s hard to imagine that a feature like this hasn’t been available until the middle of last year, especially since the platform has been around since 2010. In 2018, 55% of online shoppers made an online purchase through a social media platform, and those numbers continue to climb. It should have been available all along.

Social Media 70

Social Media Ecommerce Retail Consumers 70

ReviewTrackers

AUGUST 16, 2018

1 overall review site in the 2018 Online Reviews Survey. In 2010, the average length of a review was 600 characters. Enabling richer feedback through a more structured and guided process. Facebook also updated reviews to Recommendations so that users can share (and read) richer feedback about businesses.

System 72

System Feedback Trends Survey 72

Oracle

MAY 17, 2018

According to research from eMarketer, digital ad prices rose as high as 10% between March 2017 and March 2018. Online retail in the United States is booming. According to Internet Retailer and The U.S. Commerce Department , ecommerce grew 16% in 2017—a peak since 2011, when online retail grew 17.5%

Ecommerce 58

Ecommerce Retail Advertising Consulting 58

Strativity

AUGUST 15, 2018

NEW JERSEY, August 15 th , 2018 — Inc. The total monthly audience reach for the brand has been growing significantly, from 2,000,000 in 2010 to more than 18,000,000 today. Leading Customer Experience and Design firm Strativity Group recognized on Inc. 5000 Honor Roll for the second consecutive year.

Groups 40

Groups Company Conference Customer Experience Design 40

Natalie Petouhof

MARCH 17, 2018

To reinvent personal aircraft transportation, Page invested in two flying start-ups , Zee.Aero and Kitty Hawk in 2010. At the 2018 Geneva Motor Show, the PAL-V Liberty Sport and the PAL-V Liberty Pioneer were introduced. Estimates are by the end of 2018. The unveiling was showcased on YouTube: Source: Kitty Hawk.

Sports 40

Sports Travel Transportation Government 40

ReviewTrackers

APRIL 26, 2018

According to the 2018 online reviews survey , the search engine giant has outpaced other platforms like Facebook, Yelp, and TripAdvisor in terms of growth in online reviews. In fact, since 2010, the average review has gotten 12 percent more positive. This might explain why Google has quickly become the No. stars out of 5.

Policies 70

Policies Guidelines Hotels Social Media 70

Maru Group

NOVEMBER 14, 2019

December sales are slowing as consumers spend more in November, while internet sales are on the rise ; average weekly internet sales nearly tripled between November 2010 and 2017, according to the ONS (Office for National Statics). However, 2018 saw a decline in appetite. Online UK retail spend on Black Friday was up just 7.3%

Retail 40

Retail Sales Consumers Analysis 40

Magellan Solutions

AUGUST 2, 2021

billion in 2018 and significantly more in 2019. Test of English as a Foreign Language (TOEFL) scores in 2010 showed that the Philippines ranked 35th out of 163 countries worldwide. In 2018, the average salary of BPO employees in the Philippines was PHP 375,000/year. As a result, it exceeded the previous year’s earnings of US$4.40

Call Center 52

Call Center Tourism Contact Center Healthcare 52

ijgolding

OCTOBER 17, 2018

The longest running awards programme for Customer Experience (CX) in the world, I have been involved in the celebration of CX achievement since 2010 – as a finalist, winner and judge. As 2018 proved, the evolution of CX has definitely not stalled – but it has reached a critical point. Enjoy the read!!

Customer Experience 156

Customer Experience Effort Score Customers Meeting 156

Avaya

NOVEMBER 7, 2018

In 2010, the idea was comical. In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. One marked by social proliferation, mobile sophistication, and an evolving workforce that has nearly eliminated the distinction between corporate and personal technology.

Communication 71

Communication Guest Experience Hospitality Healthcare 71

Magellan Solutions

MAY 3, 2022

In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018. This will allow Telefónica to reduce its debt pile and increase its market value. Transurban.

Call Center 81

Call Center Company Telecommunications Banking 81

C Space

JUNE 23, 2020

This isn’t the first time for the social media giant; in 2018, the NAACP called to boycott Facebook; in 2017 and 2018, the two largest advertisers, P&G and Unilever , each told Facebook to clean up its act or they’d pull their spend. Tesla, Mozilla and Commerzbank all boycotted Facebook briefly in 2018 too.

Brands 52

Brands Airlines Policies Retail 52

Magellan Solutions

FEBRUARY 2, 2022

2010 : The Philippines was officially declared as the world’s BPO capital where 525,000 employees are already working in call centers. 2018 : CCAP data showed that the number of BPO jobs grew by 5.1% 2005 : The Philippine BPO industry contributed 2.4% of the country’s GDP and gained 3% of the global BPO market. billion in revenue.

Call Center 75

Call Center Industry Contact Center Government 75

Helen Dewdney

FEBRUARY 27, 2018

In February 2018 the Government announced that it was seeking to reduce the number of ADR providers in property to one because of consumer confusion. Despite this, the CTSI continues to approve providers in all sectors, significantly complicating the situation for consumers.

Government 35

Government Consumers Retail Report 35

Clarivate

APRIL 18, 2024

Optum’s mergers, acquisitions, and partnerships (March 2023 to March 2024) Deal Date Details Patient referral partnership with Virginia Mason Medical Center in Seattle June 2023 The Polyclinic (which Optum acquired in 2018 and will rebrand as Optum in April 2024 ) now refers patients to Virginia Mason Medical Center for inpatient care; the agreement (..)

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Helen Dewdney

JULY 12, 2019

1) In 2010 Thomas Cook linked up with the Co-operative Travel chain. And since July 2018 protections for these consumers improved with the Package Travel and Linked Travel Arrangements 2018. In June this year shares rose 24% when it said it was in talks with Fosum to sell its tour operator business.

Travel 36

Travel Tourism Hotels Financial 36

Answer Dash

NOVEMBER 21, 2018

Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010. but, ‘what will customers want?’ Technology is key to finding out.

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

West Monroe

DECEMBER 21, 2021

Managed care organizations (MCOs) are already doing big business – enrollment more than doubled between 2010 and 2018 – but they are about to get even bigger as a result of the ARP. Do you have the right technology capabilities and partners, can they scale to support the additional business?

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

SurveySparrow

FEBRUARY 6, 2020

The graph’s been rising up and as per studies conducted, by 2018, around 89% of the world’s business enterprises were already using SaaS solutions. The post Stepping into a new decade: What’s evolving from 2010 to 2020 in SaaS appeared first on SurveySparrow. 2020 has settled in and with the New Year has come a whole new decade!

Trends 107

Trends Sales Software Study 107

Magellan Solutions

MAY 11, 2021

The trend of rate is getting lower from 2010 until it rose again during the COVID-19 situation. Although the mortgage rate’s trend is in a downward spiral since 2018, it is on its lowest during the pandemic. So, even if a borrower got the forbearance, there is still a possibility that they can’t pay the mortgage in the future.

Banking 52

Banking Call Center Effort Score Policies 52

Helen Dewdney

MARCH 21, 2019

. % rise on previous year.

Government 46

Government Policies Management Financial 46

Magellan Solutions

MAY 6, 2020

In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018. This will allow Telefónica to reduce its debt pile and increase its market value. Transurban.

Call Center 52

Call Center Company Telecommunications Banking 52