CSM Magazine

MARCH 20, 2024

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Hospitality 52

CSM Magazine

FEBRUARY 6, 2022

Since the turn of the millennium that has become commonplace, with every year except 2001, 2003, 2004, 2009, and 2020 resulting in two winners for the Hall of Fame position. He joins 59 other respected names like David “Chip” Reese (1991), Stu “The Kid” Ungar (2001), and GGPoker pro Daniel Negreanu (2014).

Entertainment 52

Entertainment Knowledge Base 52

ECXO

JULY 8, 2024

Moreover, research by Fredrickson (2001) found that cultivating positive emotions can broaden our thinking and build our resources, leading to increased resilience. Positive emotions have been linked to better health, longer life, and greater well-being in numerous scientific studies.

Customer Experience 182

Customer Experience How To Exercises Study 182

PeopleMetrics

JULY 20, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Ready to kickstart an excellent CX program? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Strategy 163

Strategy CEM Touchpoint Customer Centricity 163

Gainsight

MARCH 6, 2020

As leaders, whether in business, our families, or our communities, we have a role to play now just as our leaders did in 2001 to help them deal with that fear. In a conspiracy of calendar coincidence, my little brother’s 21st birthday was on Friday 9/15/2001. And I want to challenge all of us—myself first and foremost—to step up.

Airlines 126

Airlines Video Government Travel 126

Clarivate

MAY 30, 2023

Since adopting IAS 38 Intangible Assets in 2001, the International Accounting Standards Board has made several revisions to reflect the growing importance of these assets. Recent reforms include new accounting standards for IP assets and new rules designed to increase transparency.

Management 59

Management Financial Innovation Analysis 59

Truthlab

NOVEMBER 2, 2017

In fact, I bet there’s someone over in the Agile Alliance shaking his head and saying “But we’ve been doing that forever (defined as since 2001 in Software Time).” Reading Time: 3 minutes Fail fast and pivot are not new concepts, despite the current Silicon Valley buzz around these terms.

User Experience 59

User Experience How To Software Customer Experience Design 59

Zeisler Consulting

MAY 25, 2021

The Agile Manifesto was written in 2001 by a group calling themselves the “The Agile Alliance,” and, at the risk of minimizing their efforts, there’s a bit of falderal and self-importance involved in its origin and execution (after all, they called it a Manifesto …what would you expect?). I think CXers will find value here.

Course 93

Course Software Groups Training 93

Optimove

JUNE 6, 2023

In 2001, he co-founded his brainchild Neolane, making him one of the early pioneers of the marketing technology industry. This is why we’re delighted to announce the addition of top-tier serial entrepreneur Stephan Dietrich to our Board of Directors as an independent, non-executive member. Right up our alley, don’t you think?

Industry 52

Industry Leadership Analytics Marketing 52

Helen Dewdney

JUNE 12, 2023

She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. Judith Turner Dispute Resolution Deputy Chief Ombudsman Judith read Law at King’s College London for three years before graduating with honours in 1998.

Social Media 39

Social Media Consumers Retail Government 39

Forrester's Customer Insights

NOVEMBER 5, 2018

Employees are quitting their jobs at the fastest rate since 2001.[i] Chief among them is the historically low unemployment rate, which gives employees options that they are taking advantage of. i] What’s more, companies that care about […].

Employee Experience 54

Employee Experience Company Employee Engagement Brands 54

CSM Magazine

AUGUST 3, 2021

Steijaert began his McDonald’s career as a field service consultant in 2001. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

Clarivate

OCTOBER 31, 2023

What do the years 2001, 2007, 2014, and 2022 have in common? These years witnessed significant troughs in pharma financing, a drop in the capital markets, and an IPO window that remained firmly shut. In short, the biotech bubble had burst.

Innovation 52

Innovation Financial Industry Strategy 52

ShepHyken

FEBRUARY 18, 2024

Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Will AI Take Over Customer Service? by Shep Hyken (Enghouse Interactive) The future is now. Science fiction has become reality. Back in 1968, almost five decades ago, Arthur C.

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

Maru Group

FEBRUARY 7, 2022

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The desire to leverage BNPL solutions helps offset significant inflation as high as 50% in Argentina, low living wages, and a general distrust of banks.

Financial 89

Financial Travel Banking Policies 89

PeopleMetrics

JULY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Add video to your surveys! Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 71

CEM Video Social Media Survey 71

PeopleMetrics

MAY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Use these tips to foster better communication and create a positive employee experience in difficult times. About the Author. As CEO, he guides the company’s vision and strategy.

Employee Experience 116

Employee Experience Communication CEM e-support 116

PeopleMetrics

AUGUST 31, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 117

CEM Customer Service Touchpoint Exercises 117

Vonage

MARCH 26, 2018

In 2001, over six decades after its foundation, Toyota created an ideology that now shapes its entire approach to manufacturing cars. People are key to any business. As such, investing in their success should be a priority for any company looking to avoid joining the ever growing corporate graveyard. The Toyota way.

eBook 206

eBook Video Training System 206

PeopleMetrics

JULY 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. No bad surveys. Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

Survey 71

Survey Net Promoter Score CEM How To 71

PeopleMetrics

JULY 17, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Measurement 210

Measurement CEM Telecommunications Wireless 210

ShepHyken

DECEMBER 27, 2021

Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. They use speech recognition and natural-language processing to enable users to complete some tasks. My Comment: In Arthur C.

Customer Service 73

Customer Service Tips Fashion Call Center 73

Connective DX

NOVEMBER 19, 2018

It’s not that I am necessarily bad at learning how to master new technology (trust me, my AOL Hometown website was decked out in 2001), it’s just that I’ve had to use a different platform for each organization I have worked at in the past four years I’ve worked as a marketer.

Tips 40

Tips Technology Marketing How To 40

Magellan Solutions

DECEMBER 11, 2023

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. The History of Magellan Solutions Discover Magellan Solutions’ history through a journey through its past. Our CEO, Frederick Chua, shares a significant chapter in Magellan’s founding.

Leadership 52

Leadership Industry Call Center Culture 52

West Monroe

MARCH 29, 2022

From inventing digital music and the iPod in 2001 to launching the iPhone in 2007 to imagining a new way to experience television with AppleTV, the company has innovated to provide a value so high that people are willing to give up a week’s salary to buy an Apple product. Tangible value.

Leadership 98

Leadership Consulting System Marketing 98

PeopleMetrics

JUNE 4, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Have questions about a B2B or B2C VoC program? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

B2C 122

B2C B2B CEM Airlines 122

Michelli Experience

AUGUST 15, 2017

In 2001 the TIKI®torch brand, popularized in the 1950’s, was purchased by Lamplight® (a family owned manufacturer of outdoor torches). It is for that reason that so much time and energy is spent trying to associate product use through celebrity endorsements or partnerships with social media influencers. TIKI® brand.

Social Media 113

Social Media Consulting Brands Customers 113

PeopleMetrics

AUGUST 21, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. For more about measuring CX in transactional surveys (plus a bonus checklist), complete the form below: Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

NPS 82

NPS Measurement CEM Survey 82

SaleMove

JUNE 11, 2020

If you have seen The Terminator, 2001: A Space Odyssey , Ex Machina , RoboCop or any number of similar dystopian SciFi flicks, you know that AI gone bad can be very destructive, very fast.

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

Confirmit

OCTOBER 22, 2017

Focusing on the mode of connecting with the participants is so 2001.Survey Survey technology allows you to create a single survey that can be used for online and offline research. The key to success is to have a single survey experience, something that is inherently people focused.

Survey 40

Survey Tips Technology Connections 40

PeopleMetrics

JUNE 18, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. What CX lessons have you learned in 2019? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 48

CEM Chatbots Voice of Customer Software 48

PeopleMetrics

FEBRUARY 20, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Thinking about switching to VoC? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 94

CEM Software Feedback Call Center 94

PeopleMetrics

JUNE 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Gearing up to reopen? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.

CEM 121

CEM NPS Hotels Survey 121

PeopleMetrics

SEPTEMBER 12, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Ready to collect feedback at every touchpoint? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

Touchpoint 91

Touchpoint Feedback CEM Customer Experience 91

PeopleMetrics

DECEMBER 27, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Need help wrangling internal stakeholders? Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold.

CEM 82

CEM Telecommunications Software Analytics 82

Think Customers

APRIL 5, 2016

Yet customer complaints are at their highest levels since 2001, according to the 2016 Airline Quality Rating report. More flights are arriving on time while airlines are losing fewer bags and fewer passengers are getting bumped from flights. percent in 2014 to 79.9

Airlines 40

Airlines Report Customers Customer Engagement 40

Beyond Philosophy

JUNE 1, 2023

When I started working in Customer Experience in 2001, people hadn’t thought about the experience economy, the customer experience, or anything else in this area. However, understanding the context in which your customer has your experience is critical to your customer strategy. Context is everywhere.

Call Center 78

Call Center Retail Course Customer Experience 78