Clarivate
MAY 30, 2023
As the business value of intellectual property (IP) continues to grow, the need to manage IP as a strategic asset is greater than ever. While 95% of senior corporate decision makers believe these intangible assets predict future strength , many organizations still fall short in their strategic IP management. In DuPont v. In Miron v.
Inbenta
JUNE 16, 2020
Ilem was founded in 2001 and specializes in digital and managed services to help enterprises digitalize their business. As a consequence, CERN asked our partner Ilem to support them with the implementation and enrichment of a Chatbot solution in order to manage this explosion of requests. Collaboration Success Story: CERN.
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PeopleMetrics
MARCH 7, 2018
As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? You're not alone. But you can't do it alone - you need help.
Optimove
JUNE 6, 2023
In 2001, he co-founded his brainchild Neolane, making him one of the early pioneers of the marketing technology industry. In 2013, Adobe acquired Neolane for $600M, and Stephan subsequently became Vice President and General Manager of the Adobe Campaign business. Right up our alley, don’t you think? ” Mr.
PeopleMetrics
JULY 20, 2020
He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Contact PeopleMetrics: About the Author. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. As CEO, he guides the company’s vision and strategy.
Michelli Experience
SEPTEMBER 21, 2016
On September 11, 2001, Midwood Ambulance Service employees responded to the terrorist attack on the World Trade Center in New York City. A Starbucks partner chose to charge full price and not give away $130 worth of water during the September 11, 2001, tragedy. Unfortunately, that e-mail was accurate.
PeopleMetrics
MAY 13, 2020
Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Team members will base their behavior on the models provided by management. As a manager or executive, your communication skills must be especially sharp in the world of COVID-19.
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