IntouchInsight

JULY 19, 2023

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one.

Insurance 243

Insurance Transportation Consumers Customer Experience 243

IntouchInsight

JULY 19, 2023

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This month we have introduced new features to the Intouch Insight Platform.

Customer Experience 251

Customer Experience Software Customers 251

IntouchInsight

JULY 7, 2023

Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all locations builds trust among consumers and earns long-term loyalty. But in order to develop and maintain this consistency, brands need to routinely inspect their locations.

Loyalty 207

Loyalty Brands Consumers Software 207

IntouchInsight

JUNE 29, 2023

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do they do? Mystery shopping is a form of market research. Over the last 80 years, it has only grown in popularity as it has been fuelled by technological advancements.

Technology 236

Technology Marketing Customer Experience Measurement 236

IntouchInsight

JUNE 14, 2023

Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have launched monthly free product demo webinars.

Software 214

Software Training Customer Experience Customers 214

IntouchInsight

JUNE 12, 2023

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season. To help with your planning, we’ve pulled together our 2022 holiday-related shopping data from our Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Feedback 220

Feedback Customers Customer Experience Survey 220

IntouchInsight

MAY 29, 2023

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and applications arise. For restaurant operators facing persistent labor shortages and increasing wages, the more work that can be completed by machines the better.

Tools 266

Tools Technology 266

IntouchInsight

MAY 17, 2023

The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet all of your business needs.

Meeting 156

Meeting Customers 156

IntouchInsight

MAY 15, 2023

All businesses need to ensure their premises are safe for visitors. For example, everyone needs to ensure customers don’t slip in an icy parking lot. But food preparation adds another level of complexity.

Software 226

Software Examples Customers 226

IntouchInsight

MAY 17, 2023

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Retail 41

Retail Trends Banking Technology 41

IntouchInsight

MAY 4, 2023

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big help. A professional mystery shopping company not only manages the execution of your program, but is also an objective partner.

Company 217

Company How To Management Customer Experience 217

IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

Meeting 205

Meeting Customer Experience Trends Report 205

IntouchInsight

APRIL 12, 2023

At Intouch Insight we are constantly revamping our software to make it as powerful as possible. This month, we added new features to the Intouch Insight Platform and IntouchCheck™.

Data 51

Data Software 51

IntouchInsight

APRIL 11, 2023

At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing consumer research to help keep brands informed of changes in consumer expectations and habits.

Trends 48

Trends Consumers Software Brands 48

IntouchInsight

MARCH 30, 2023

Running a restaurant can be chaotic. With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing falls through the cracks is crucial to ensuring you deliver a top-tier guest experience. This is where a restaurant checklist application is a lifesaver.

Guest Experience 210

Guest Experience Software 210

IntouchInsight

MARCH 15, 2023

Here at Intouch Insight, we are always releasing new features to make our user’s experience as seamless as possible. This month, we added a new feature to the Intouch Insight Platform.

Customers 49

Customers 49

IntouchInsight

FEBRUARY 23, 2023

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% of gross margins and account for around 90% of all cigarette sales. But despite this, stores are not checking ID 1/3 of the time.

Sales 53

Sales 53

IntouchInsight

FEBRUARY 16, 2023

At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence. This month we have added new features to the Intouch Insight Platform and IntouchCheck™.

Data 249

Data Customer Experience Software Customers 249

IntouchInsight

FEBRUARY 7, 2023

How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.

Hotels 276

Hotels Software Report Hospitality 276

IntouchInsight

JANUARY 26, 2023

Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional motives like cost and convenience return. Meanwhile, supply chain issues and a demand for higher wages have increased operational costs for businesses.

Trends 44

Trends Consumers Customer Experience Management Customer Experience 44

IntouchInsight

JANUARY 19, 2023

At Intouch Insight, we’re constantly working on releasing new features that will help you reach the top of your game. We are starting out the new near with the release of several new features across the Intouch Insight Platform and IntouchCheck™.

55

55

IntouchInsight

JANUARY 13, 2023

Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer Experience (CX) Toolkit.

Customer Experience 265

Customer Experience Customers Customer Experience Management Measurement 265

IntouchInsight

DECEMBER 16, 2022

2022 at Intouch was all about data. How to do more with your data, dig deeper into your data, and perform better data analysis - and it’s never been easier to do it!

Analysis 156

Analysis Data How To 156

IntouchInsight

DECEMBER 8, 2022

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when brands provide goods and services that aren't normally associated with their industry. While this is not a new practice, it has become increasingly popular.

Brands 214

Brands Industry Customer Experience Management Customer Experience 214

IntouchInsight

NOVEMBER 18, 2022

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality wedding — there's been no shortage of news. Brands are already juggling a variety of in-person and digital channels so adding yet another one to the list may seem like a headache. But the metaverse presents more opportunities than obstacles.

Customer Experience Management 278

Customer Experience Management Customer Experience Customers Management 278

IntouchInsight

NOVEMBER 16, 2022

At Intouch Insight we are committed to ensuring our users have every tool they need to reach customer experience excellence. This month we have launched several new features to the Intouch Insight Platform.

Customer Experience 31

Customer Experience Tools Customers 31

IntouchInsight

NOVEMBER 10, 2022

If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to suffer from opportunity overload when deciding how to improve your customer experience programs. When presented with a variety of products, services, and partners the only real limitations are time and budget.

Customer Experience Management 292

Customer Experience Management Customer Experience Customers Management 292

IntouchInsight

OCTOBER 17, 2022

Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions and guidelines, no one wants to give up their "new normal". This makes customer experience programs even more important than ever.

Guidelines 252

Guidelines Customer Experience Consumers Brands 252

IntouchInsight

OCTOBER 12, 2022

Happy Halloween and happy new features! This month we are happy to announce that we have launched several new features across the Intouch Insight Platform, IntouchCheck™, and IntouchSurvey™.

156

156

IntouchInsight

OCTOBER 3, 2022

The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru performance. It examines how ten of the top quick serve brands rank for key metrics like speed, accuracy, and friendliness.

Study 156

Study Metrics Brands Industry 156

IntouchInsight

SEPTEMBER 23, 2022

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions to this vary greatly. Some people will shop sales while others will buy in bulk. The common goal, however, is to get the best value for every dollar spent.

Loyalty Programs 260

Loyalty Programs Loyalty Consumers Sales 260

IntouchInsight

SEPTEMBER 15, 2022

Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have launched several new features to the Intouch Platform that we can’t wait for you to begin using.

Customer Experience 261

Customer Experience Customers 261

IntouchInsight

SEPTEMBER 8, 2022

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many businesses offer a mobile shopping experience quickly, but at a cost.

Trends 228

Trends Customer Experience Consumers Brands 228

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina. Watt’s speech covered observations and opportunities for convenience stores that were uncovered by Intouch Insight’s ongoing consumer surveys, mystery shopping, and audit programs.

Conference 156

Conference Survey Leadership Consumers 156

IntouchInsight

AUGUST 11, 2022

When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their industry. Promoting responsible sales and ethical selling is crucial and requires a structured approach, as noncompliance can result in punitive damages for a brand. Responsible sales can include day-to-day decisions that are made on the fly by employees, or larger campaigns that are publicized to show the company's values in practice.

Sales 61

Sales Touchpoint How To Brands 61

IntouchInsight

AUGUST 11, 2022

With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience stores, consumer insights serve as a foundation for informed action. That’s why Intouch Insight releases regular reports on trends and data we’ve collected via ongoing consumer surveys, mystery shopping, and operational audit programs.

Trends 52

Trends Survey Consumers Report 52

IntouchInsight

AUGUST 10, 2022

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and analyze your data as quickly as possible.

Data 262

Data 262