IntouchInsight

Changes in Consumer Habits | A Closer Look at the Restaurant Industry

IntouchInsight

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines

Measuring Customer Experience During a Global Crisis (Part 2)

IntouchInsight

Now is the time for businesses to get to know and become comfortable with the post-pandemic customer experience; measuring the effectiveness of new processes, where to eliminate obstacles, while providing safer experiences for all

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Experiences that Matter - Volume II

IntouchInsight

We are so proud of the work our clients are doing in there communities and want to try and share these positive stories. Follow #ExperiencesThatMatter on social media to keep up to date. Here is our latest round-up to catch you up

Incorporating Customer Feedback in your Business Planning

IntouchInsight

Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes

Experiences that Matter

IntouchInsight

7eleven, Wawa, Woodbine and Burger King are an inspiration, focused on protecting their customers and employees, while giving back to their community

Employee Experience – Good for Employees, Good for Business

IntouchInsight

Customer experience expert, Annette Franz, explains how to achieve the connection between employee experience and business performance

The What. The So What. The Now What. From Customer Experience Data to Outcomes.

IntouchInsight

CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes

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The Key to Cultivating Loyalty: Taking Action on Customer Feedback

IntouchInsight

Your source for the best knowledge on collecting data to drive business improvements

Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

IntouchInsight

As every industry is adapting to changes in consumer behaviour, we explore how COVID-19 has impacted convenience stores and gas stations.

The Customer Experience You Didn't Know About

IntouchInsight

CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience

Celebrating Inclusivity at Intouch Insight

IntouchInsight

We continue to strive for excellence in all aspects of our business and to operate as a forward-thinking innovator, and as a champion of all people in technology, regardless of age, gender, or race

Humanizing the Customer Experience

IntouchInsight

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience

Protecting Your Brand by Harnessing the Power of Consumer Intent

IntouchInsight

Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model

How to Succeed in the Age of Covid-19

IntouchInsight

See how our clients use mobile forms to quickly take action and adapt to a changing buying environment, while continuing to serve their industry

Pro Tips: Key Takeaways on Building a Solid Foundation for Your Customer Experience Management Strategy

IntouchInsight

We sat down with experts from Parkland Fuel Corporation and Forrester Research to discuss the keys to a strong Customer Experience Management program

The “What’s Next” of Journey Mapping

IntouchInsight

CX thought leader, Jeannie Walters, shares tips for getting the most value from your journey mapping initiatives

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How to Measure Customer Experience During a Global Crisis (Part 1)

IntouchInsight

Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to reintroduce your brand to your customers and cultivate loyalty that extends far beyond the next few months

2019 In The Rear View

IntouchInsight

The new year is

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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

IntouchInsight

Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations

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The Real Key to Customer Loyalty

IntouchInsight

CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand

How Mystery Shopping Delivers Real Change

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Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience

Maximizing the Employee's Role in the Customer Experience

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Learn how to maximize the employee's role in the customer experience

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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

IntouchInsight

What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons

7 Proven Strategies to Boost Survey Response Rates

IntouchInsight

Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates

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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

IntouchInsight

Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback

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The Real Key to Customer Loyalty

IntouchInsight

CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand

Learn How to Develop a Journey Mindset

IntouchInsight

Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization

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4 Steps to Improve Your Franchise's Customer Experience

IntouchInsight

Learn how to improve customer experience at your franchise with four useful steps

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Your Guide to Mastering CX in 2020

IntouchInsight

Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives

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5 Stories of Great Customer Experiences That Would Make Mom Proud

IntouchInsight

Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud

3 Ways to Get the Most Value out of Your Mystery Shopping Program

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Learn more about how mystery shopping helps improve customer experience at your business

Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

IntouchInsight

This blog covers 8 trade show tricks for improving attendee engagement, and turning attendees into qualified leads

Moments that Matter: Your Journey Mapping Questions Answered

IntouchInsight

Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey

2-Minute Video: What You Need to Know About Mobile Form Software

IntouchInsight

Watch now! A 2-minute overview about how you can use IntouchCheck mobile form software to build your own mobile forms, save time, and find & fix issues faster

Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

IntouchInsight

Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees

Six Tech Essentials to Streamline Your Restaurant’s Operations

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Six technologies that can streamline your restaurant operations and improve your restaurant’s relationship with its customers and staff in the process

The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

IntouchInsight

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the customer experience landscape and how it is changing in 2018. Customer Experience Management

LiaCX Customer Experience Management Software [Video]

IntouchInsight

Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX

How Cannabis Retailers Can Responsibly Sell Marijuana

IntouchInsight

There are many nuances with the laws and regulations of the recreational use and sale of cannabis. Here's how cannabis retailers can responsibly sell marijuana

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How to Analyze Qualitative Customer Feedback

IntouchInsight

Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements