IntouchInsight

Employee Experience – Good for Employees, Good for Business

IntouchInsight

Customer experience expert, Annette Franz, explains how to achieve the connection between employee experience and business performance

The Key to Cultivating Loyalty: Taking Action on Customer Feedback

IntouchInsight

Your source for the best knowledge on collecting data to drive business improvements

The What. The So What. The Now What. From Customer Experience Data to Outcomes.

IntouchInsight

CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes

Data 330

The Customer Experience You Didn't Know About

IntouchInsight

CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Humanizing the Customer Experience

IntouchInsight

In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience

Maximizing the Employee's Role in the Customer Experience

IntouchInsight

Learn how to maximize the employee's role in the customer experience

How To 176

How Mystery Shopping Delivers Real Change

IntouchInsight

Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience

The Real Key to Customer Loyalty

IntouchInsight

CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand

Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

IntouchInsight

Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations

Video 215

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

The Real Key to Customer Loyalty

IntouchInsight

CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand

Learn How to Develop a Journey Mindset

IntouchInsight

Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization

How To 156

7 Reasons Why Your VoC Program Is Not Improving Customer Experience

IntouchInsight

What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons

The Key to Cultivating Loyalty Part 2: Designing Great Experiences

IntouchInsight

Your source for the best knowledge on collecting data to drive business improvements

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

7 Proven Strategies to Boost Survey Response Rates

IntouchInsight

Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates

Survey 191

4 Steps to Improve Your Franchise's Customer Experience

IntouchInsight

Learn how to improve customer experience at your franchise with four useful steps

How To 173

3 Ways Convenience Store Retailers Can Collect More Customer Feedback

IntouchInsight

Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback

Retail 187

Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

IntouchInsight

This blog covers 8 trade show tricks for improving attendee engagement, and turning attendees into qualified leads

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

5 Stories of Great Customer Experiences That Would Make Mom Proud

IntouchInsight

Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud

Six Tech Essentials to Streamline Your Restaurant’s Operations

IntouchInsight

Six technologies that can streamline your restaurant operations and improve your restaurant’s relationship with its customers and staff in the process

Moments that Matter: Your Journey Mapping Questions Answered

IntouchInsight

Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey

3 Ways to Get the Most Value out of Your Mystery Shopping Program

IntouchInsight

Learn more about how mystery shopping helps improve customer experience at your business

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

How to Analyze Qualitative Customer Feedback

IntouchInsight

Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements

Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

IntouchInsight

Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees

How Cannabis Retailers Can Responsibly Sell Marijuana

IntouchInsight

There are many nuances with the laws and regulations of the recreational use and sale of cannabis. Here's how cannabis retailers can responsibly sell marijuana

Retail 158

The Customer Experience Landscape: Interview with Jim Tincher (Part 1)

IntouchInsight

We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the customer experience landscape and how it is changing in 2018. Customer Experience Management

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

IntouchCheck: New Year, New Features

IntouchInsight

Learn more about some of the exciting new IntouchCheck features that have just been released

142
142

LiaCX Customer Experience Management Software [Video]

IntouchInsight

Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX

Mobile Apps: How Top QSR and Convenience Store Brands Measure Up

IntouchInsight

Learn how customers rank their experience using the mobile apps of top QSR and convenience store brands. Watch the video

Strategies for Improving Restaurant Efficiency and Guest Loyalty

IntouchInsight

Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty

Exceptional Experiences for Employees and Customers

One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.

Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

IntouchInsight

Read this blog for three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience