CSM Magazine

SEPTEMBER 14, 2023

The good news for Retail/e-Commerce brands is that 62% of their customers think their customer care needs and expectations are generally being met, versus 35% of consumers across all industries. Customers can quickly route through automated help, and workforce planning helps brands plan for peaks and valleys in support needs.

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

Lumoa

AUGUST 23, 2021

Admitting that a brand is figuring out and already planning for new scenarios can humanize the situation for the customer, cultivating a space for understanding between the two. Even so, digital commerce has taken the lead as new consumers migrate further online for products like groceries— a switch that may last far past the pandemic.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Circular Edge

JUNE 20, 2023

As part of NetSuite’s cloud ERP suite, NetSuite Account Reconciliation helps customers standardize and automate the reconciliation process, strengthen internal financial controls, produce more accurate financial statements, and drive a faster close. “The Contact Circular Edge today to learn more about our NetSuite consulting services.

Financial 52

Financial Competitive Advantage Banking Resources 52

Oracle

JULY 25, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, must-see commerce sessions. Digital Commerce: Building Your Path to the Future.

Omni-Channel 60

Omni-Channel Retail Leadership Innovation 60

C3Centricity

APRIL 29, 2020

An excellent article published last month in Forbes entitled “Five Signs That Stores (Not E-Commerce) Are The Future Of Retail” concludes that physical stores are more valuable. Of course, for me, planning for the future is simply a matter of taking the consumers’ perspective and what they (will) want. Conclusion.

Retail 177

Retail Apparel Transportation Trends 177

C3Centricity

SEPTEMBER 14, 2020

E-commerce growth appears to be slowing, as the below graph shows. An excellent article published last month in Forbes entitled “Five Signs That Stores (Not E-Commerce) Are The Future Of Retail” concludes that physical stores are more valuable. In the stars or in the cloud? The case for bricks & mortar stores.

Retail 194

Retail Trends Apparel Transportation 194

Oracle

OCTOBER 27, 2020

Larry Ellison is joining the Oracle Cloud CX Virtual Summit on Monday, November 9 at 12:00p.m. Here’s everything you need to know about the Oracle Cloud CX Virtual Summit including information on: Featured speakers. Rob Tarkoff, Executive Vice President, Oracle CX and Data Cloud. Mark your calendars! Agenda highlights.

Social Media 40

Social Media CRM Sales Groups 40

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. Think Cloud first. The new world of hybrids.

Banking 52

Banking e-support Financial Report 52

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! With up-and-downgrade flexibility, annual billing options, and custom enterprise plans, they cater to a variety of business needs. Oh, hey, we might start with an overview of the tool.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

AWS Machine Learning

AUGUST 14, 2023

Co-founder and CEO of Platform.sh, he previously co-founded Commerce Guys, a leading Drupal ecommerce provider. His mission is to guarantee that as we continue on an ambitious journey to profoundly transform how cloud computing is used and perceived, we keep our feet well on the ground continuing the rapid growth we have enjoyed up until now.

Training 71

Training How To Chatbots Examples 71

CSM Magazine

MARCH 1, 2021

Shifting from in-house systems to the new generation of cloud services and mobile devices, it’s possible to become more agile in developing and expanding your service efficiently. Regardless of your product or service e-commerce solutions are both secure and scalable are available to meet the demands of your customers. Equip your team.

Customer Service 52

Customer Service CRM Tools System 52

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Oracle Cloud Apps: Your Innovation Machine Built on AI, IoT, and Blockchain. Learn More. Learn More. Learn More.

Technology 53

Technology Entertainment Innovation Conference 53

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Leveraging AI to Personalize Commerce Experiences. Here are 5 of the upcoming, must-see sales-focused sessions.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Strengthening the Customer Experience Using Data and Oracle Marketing Cloud. Visit the registration page.

Marketing 47

Marketing B2C Roadmap ROI 47

Gainsight

MARCH 31, 2020

We surveyed CEOs, CROs, and CCOs of late stage private cloud companies (e.g., Forbes Cloud 100 ) and publicly-traded SaaS companies (e.g., BVP NASDAQ Emerging Cloud Index ). These companies generally represent the “best of the best” of what the cloud offers. So, to some extent, they are a bellwether for technology.

Survey 105

Survey Industry Airlines Hospitality 105

Oracle

NOVEMBER 1, 2019

This is a preview of the on-demand webinar, Connected Commerce: The Secret to Winning Against Digital Disruptors. Connected commerce can help established brands strategically outperform digitally disruptive innovators. year-over-year decrease in commerce program costs. year-over-year decrease in commerce program costs.

Connections 45

Connections Ecommerce Innovation System 45

Magellan Solutions

MARCH 21, 2021

E-Commerce types for SMEs. A storefront still exists for this type of e-commerce, but the vendor does not offer their own shipping services. Without shipping options, the vendor should offer complimentary means in place of shipping such as: Provide customers with online shopping opportunities without a lot of planning or execution.

Ecommerce 52

Ecommerce e-support Retail Call Center 52

Oracle

SEPTEMBER 12, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring David Hibbs, Senior Product Manager, DMP Product Management, Oracle Data Cloud.

Marketing 66

Marketing Omni-Channel B2B Strategy 66

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. Top challenges for today’s commerce leaders. Top tools for today’s commerce leaders. Here are some of the key takeaways.

Conference 40

Conference Retail Travel Tips 40

Gainsight

AUGUST 17, 2020

We’ve been catapulted forward in terms of e-commerce activity, food delivery, telemedicine, online education, and much more. The cloud, in theory, should let vendors have more visibility into their clients than ever before. 2020 has been a time machine for all aspects of life. Product Analytics Is a Must In 2020.

Customer Success 94

Customer Success Company e-support Sales 94

Oracle

JUNE 13, 2019

Jay explains that one of the most significant investments companies can make is in moving CX software to the cloud. Perhaps the most significant of these is moving CX software to the cloud. ” He’s exactly right, and it’s far faster to make that work in a cloud environment. Check it out at oracle.com/CXfuture.

Video 60

Video Customer Experience Case Study Software 60

Oracle

FEBRUARY 7, 2019

Oracle Modern Customer Experience 2019 will take place March 19-21 at the Mandalay Bay Convention Center in Las Vegas, with 100+ planned sessions focusing on the hottest topics in customer experience. Over 20 of these sessions will focus specifically on commerce trends and technologies. Content and Commerce: Better Together.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Magellan Solutions

JANUARY 26, 2021

CEC had secured court approval in October to raise $200 million in financing for business operations and costs associated with a reorganization plan the company says has been approved by a majority of creditors. 2, announcing plans to reduce its corporate workforce by 20 percent and to close up to 500 of its 1,450 stores. Chat support.

Ecommerce 52

Ecommerce e-support Apparel Retail 52

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Presented by Matt Duke, Senior Director Business Operations & Analytics, Oracle; Lawrence Lindsey, Vice President, OAL Cloud Solutions, Oracle.

Technology 45

Technology Entertainment B2C Airlines 45

ShepHyken

FEBRUARY 4, 2022

A single source of truth is not geographically confined like a database because it is cloud-based. Customers are frequently frustrated by gaps in these relevant commerce experiences. A knowledge base software for customer support keeps up-to-date, accurate information in one central location that’s easy to find. Conclusion.

Customer Service 69

Customer Service Knowledge Base Data Retail 69

Inbenta

NOVEMBER 13, 2018

Prepare your cloud-based solutions. As more and more solutions are based in the cloud, make sure you have plans for either auto-scaling your infrastructure, or extend your servers, databased and network capabilities to absorb the incoming increase of traffic. Check out more security tips here. Interested in finding out more?

Self Service 60

Self Service Tips Customer Service e-support 60

CSM Magazine

MAY 27, 2021

Europa Contact Centre partnered with award-winning Foehn to implement the Genesys Pure Cloud platform, further enhanced by the integration with Microsoft Dynamics 365 CRM which combined, provide the ultimate contact centre service. With homeworking here to stay, many organisations do not necessarily have the infrastructure to support it.

Multi-Channel 52

Multi-Channel e-support Entertainment CRM 52

Upstream Works

NOVEMBER 19, 2020

Many home-based broadband plans will need to be upgraded and IT won’t want agents using consumer-grade communications applications. Contact centers have slowly been modernizing to keep pace, which has become a major impetus for cloud migration. Connectivity and communications will no longer be centralized in the same way.

Average Handle Time 78

Average Handle Time Contact Center e-support Touchpoint 78

Magellan Solutions

JULY 2, 2021

Trustwave Trusted Commerce. Focus on project-based plans. Outsourced support for transportation, e-commerce, IT help-desk, and healthcare. These companies use cloud-based solutions to provide 24/7/365 call center services for your business no matter where your business’ location is. 3 worldwide locations. Ideas Unlimited.

Call Center 52

Call Center Company Omni-Channel e-support 52

Oracle

NOVEMBER 12, 2019

A 2019 survey of 100 digital marketing leaders conducted by CommerceNext and Oracle found that 57% of retailers plan on increasing their year-over-year investment in mobile optimization for 2019’s holiday shopping season. Take data one step further.

Omni-Channel 45

Omni-Channel Loyalty Social Media Ecommerce 45

Oracle

JANUARY 22, 2019

And the big thing with any technology is one, it doesn’t make sense for every business, and two, you have to have an actual plan — you have to have a strategy, and processes, and the appropriate data and the purpose behind it. ” – Vince Vachio, President, VSG Commerce. Copyright © 2018 Oracle.

Trends 63

Trends Industry Automotive Contact Center 63

CSM Magazine

DECEMBER 14, 2021

For brands and businesses seeking to navigate rising customer expectations over the past year, an interesting paradox has emerged: consumers now seek the gold-plated speed and convenience of the e-commerce world but they aren’t willing to sacrifice the human touch.

Self Service 59

Self Service How To Omni-Channel e-support 59

Bizagi

JULY 8, 2020

1 – Reduce on-prem CapEx in favor of increased cloud OpEx. Enterprises can achieve significant cost savings by moving to the cloud and OpEx expenditure for flexible usage and infrastructure in areas such as data storage and e-commerce platforms. 2 – Prioritize initiatives that keep existing customers happy.

Technology 52

Technology Net Promoter Score Financial Banking 52

Gainsight

JUNE 7, 2022

Add marketing, commerce, data integrations, analytics, and collaboration tools, and the burden becomes heavy. If a customer uses a lot of marketing and commerce technology, an expert in those skills can help them with implementation. That expertise might be a cloud, an industry, or a product area. .

Chief Customer Officer 52

Chief Customer Officer Customer Success Sales Omni-Channel 52

Oracle

JULY 1, 2019

Watch more: In their new hub featuring tons of free customer experience resources, Oracle breaks down exactly how your marketing, customer service, sales, and commerce teams can come together to make the entire customer experience unforgettable. Great and memorable customer experiences are created from internal connectivity. Prefer to read?

Connections 50

Connections Customer Experience Case Study Comparison 50

Magellan Solutions

APRIL 28, 2021

Below are some of our best practices that kept our name up in the BPO industry: Move your contact center to cloud. When it comes to e commerce , you can also develop a multichannel strategy. More channels mean more ways for you to introduce and sell your products and services to your business prospects.

Omni-Channel 52

Omni-Channel Contact Center Social Media Call Center 52

Inbenta

NOVEMBER 13, 2018

Prepare your cloud-based solutions. As more and more solutions are based in the cloud, make sure you have plans for either auto-scaling your infrastructure, or extend your servers, databased and network capabilities to absorb the incoming increase of traffic. Check out more security tips here. Interested in finding out more?

Self Service 45

Self Service Tips e-support Customer Service 45