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Guest Post: Why B2B Business Needs Dedicated Customer Support

ShepHyken

This week, we feature an article by Kateryna Boiko, Marketing Director at Mobilunity , an organization that provides dedicated digital marketing and development teams to companies worldwide. She shares the benefits of having dedicated customer support in B2B organizations. Benefits of dedicated customer support .

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3 Signs Your Business Needs a Dedicated Customer Support Team

Joe Rawlinson

While customer acquisition may be at the top of your list, customer retention should be as well. Your company may produce the best or only product of its type on the market, but without good customer support, your business will have a hard time holding on to customers. Inability to Keep Pace with Incoming Inquires.

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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

By providing round-the-clock support and personalized care, these centers play a crucial role in enhancing patient experience, improving outcomes, and fostering patient satisfaction. From swift resolution of customer issues to optimizing operational efficiency, our software empowers you to achieve better outcomes more efficiently.

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How to Select the Best Customer Experience Management Software

InMoment XI

Did you know that 92% of CEOs agree that customer experience (CX) improvements have a direct impact on their bottom line? It’s clear that a customer experience program is no longer a luxury, but a necessity. Consumers are more likely to become repeat customers if they have great experiences.

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Get HIRED: How to find and hire your first dedicated Customer Support Rep

Kayako

Whether you’re a business, duo or solo-entrepreneur there comes a point in your company where customer interactions will be constant and time consuming. If your business is growing, imagine your customer response rate increasing 10% per week! This could even include ending your relationship with unsatisfied customers.

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What’s the Difference Between a Self-Service and Full Service Customer Experience Solution?

InMoment XI

When it comes to starting a customer experience (CX) program, the right vendor (and solution) can make all the difference. With the right vendor, you can ensure that your CX program delivers the desired results and improves your customer satisfaction , loyalty , and revenue. What Is a Self-Service CX Solution? Self-Service v.

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Review Management: An Essential Component of Modern Marketing

InMoment XI

Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers. of customers read reviews when looking for products and services online. What is Review Management?