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The Chatbot Connection: Transforming Global Public Transport

Cyara

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

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Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. The contact center is powered by Amazon Connect, and Max, the virtual agent, is powered by Amazon Lex and the AWS QnABot solution.

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5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. How do you create great service for such a complex system? He did this through conducting meetings with employees and via the company’s internal messaging systems.

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Connected Cars: How Their Evolution Impacts Consumers & Businesses

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? What to Expect Moving Forward.

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The Rise of Machine Customers: How to Seamlessly Integrate Services

CSM Magazine

Connectivity Standards To effectively serve machine customers, connectivity standards must be established to ensure that machines can communicate with business services without interruption. For instance, 5G networks and IoT protocols such as MQTT (Message Queuing Telemetry Transport) are critical for real-time data exchange.

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Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

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Introducing GetFeedback for Field Service Lightning

GetFeedback

Without an automated management system—like Salesforce’s Field Service Lightning (FSL)—it’s a bit like herding cats. Connect your GetFeedback survey to your Salesforce org. Needless to say, it isn’t always the best customer experience. . What you may not know is managing a mobile workforce is no easy feat.