SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Feedback 52

Feedback Social Media Survey Analysis 52

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Video Meeting 98

BirdEye

FEBRUARY 23, 2024

Each department is vital to any successful organization: the marketing department fuels the hype, finance manages the cash flow, and operations keep the engine running smoothly. Table of contents What is business communication? It can be written and verbal communication, spanning various channels and formats.

Communication 64

Communication Multi-Channel Culture Social Media 64

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems.

Communication 118

Communication Strategy Chatbots Customer Journeys 118

CSM Magazine

OCTOBER 12, 2023

When organizing an event, ensuring the security of attendee information is a priority. With the rise in cyber threats and data breaches, event planners must take steps to protect data. This is where venue manager software comes in handy. In today’s age, securing attendee information is important.

Software 52

Software Management Exercises Measurement 52

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. They incorporate live streaming, visual content management, hosting, analytics, security features and more. How Can Enterprise Video Platforms Transform Communication?

Video 52

Video Communication Training Social Media 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Strategy Metrics Customer Retention 126

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! 1: Managing Experiences Is Not Enough—The Future Is Experience Improvement. The idea of simply “managing” metrics tells your business where you are and where you’ve been, not necessarily where you’re going.

Customer Experience 529

Customer Experience Customer Journeys Effort Score Culture 529

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Prospective patients turn to online searches and reviews for the care they need.

Communication 59

Communication Chatbots Conference Customers 59

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Measurement 52

Measurement Customers Tips Communication 52

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. As a brand manager or customer satisfaction consultant, this lets you show real progress in the short term and demonstrate that your work is producing measurable value.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

Magellan Solutions

JUNE 27, 2019

This mega technology event presents “technologies that help ICT companies evolve and maintain a competitive edge in the communications and digital world,” the description on their website read. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Hotels 88

Hotels Connections Travel Engagement 88

Calabrio

AUGUST 4, 2020

Workforce managers need a better process to communicate with agents about events impacting their schedule. This could be everything from intraday events—such as working overtime or voluntary time off—to notifying employees about weather related events such as snowstorms that would impact their ability to safely come to work.

Communication 299

Communication Tools Management 299

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event.

Company 52

Company Tips Meeting Interaction 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Individual events often demand immediate communication.

Communication 52

Communication Guidelines Roadmap Healthcare 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

CSM Magazine

APRIL 25, 2022

Managing a customer service team takes dedication, hard work, and the right skill set. If you want to further develop your customer service management style, there are training solutions out there that can improve your talents and create a better working environment. Mental Health Training. Industry Training. Recruitment Training.

Training 97

Training Customer Service Management Customer Service Training 97

NobelBiz

FEBRUARY 15, 2023

However, instead of working to improve their methods of communication, many modern call centers instead prioritize flashy but ultimately fruitless strategies for communication channel expansion. A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center.

Call Center 52

Call Center Communication How To Omni-Channel 52

Steve DiGioia

MARCH 20, 2023

I’m sitting in our daily staff meeting where we discuss the upcoming banquet events. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. We would go around the table until we discuss each event for that day.

Groups 182

Groups Hotels Course Meeting 182

Experience Investigators by 360Connext

OCTOBER 5, 2021

There are CX leaders who have titles like Customer Success Manager and Contact Center Supervisor. There are leaders who are engineers, writers, designers, and account managers. . We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email. They are change agents.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

ProProfs Chat

APRIL 30, 2020

Did you watch the OnePlus April 2020 launch event? However, one good lesson that came out of this situation was proactive communication. Months before the event, OnePlus created a hype among its customers. How to Provide Proactive Customer Communication During Coronavirus. But that’s when something else caught my eye.

Communication 91

Communication How To Social Media Knowledge Base 91

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication Trends Conference Video 62

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

AWS Machine Learning

OCTOBER 1, 2022

Just like Dortmund, Leipzig now put all energy into offense, but the best they managed to achieve was hitting the post in overtime. But what are the events that led to these surprising in-game swings of win probability? Positions and events data are ingested through an AWS Fargate container (MatchLink). How it is implemented?

Sports 77

Sports Telecommunications Data Consumers 77

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69

Andrew Mcfarland

SEPTEMBER 24, 2022

When choosing a career in project management, consider what the ideal candidate looks like. This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. The first one is leadership.

Management 62

Management Leadership Resources Meeting 62

Andrew Mcfarland

SEPTEMBER 25, 2022

When choosing a career in project management, consider what the ideal candidate looks like. This article will outline a project manager’s most essential qualities and traits, including the ability to coordinate multiple communication channels and a strong personality. Managing a budget. Soft skills.

Management 62

Management Leadership Resources Meeting 62

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. We’ll identify six key types of automated messages that every effective customer success manager automation strategy needs to include. Milestone Messaging as a Customer Success Manager Automation Strategy.

Customer Success 105

Customer Success Management Net Promoter Score Effort Score 105

Quadient

JUNE 21, 2021

3 customer experience trends transforming insurers’ customer communications. But as I optimistically-albeit cautiously-look at what 2021 may bring, it’s hard to miss some underlying customer experience trends shaking up customer communications in the insurance industry. Customer experience is the new goal of customer communications

Insurance 52

Insurance Communication Trends Customer Experience 52