ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

Experience Investigators by 360Connext

APRIL 14, 2020

Journey maps are not about the ultimate deliverable, nor are they an outcome unto themselves. That knowledge can inspire actions throughout your organization to create better experiences that lead to real business outcomes. You’re about to create a path to better outcomes for your business and your customers.

Customer Journeys 374

Customer Journeys How To Course Touchpoint 374

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

ClearAction

JANUARY 8, 2024

To calculate your Insights Utilization Rate, count the number of potential uses of CX, EX, and PX insights in a category for the denominator, and the number of high-quality uses in that category for the numerator. Consistency of the entire experience should support each customer achieving their intended outcome from your brand.

Customer Centricity 62

Customer Centricity ROI Policies Chief Customer Officer 62

Eptica

SEPTEMBER 23, 2020

Author: Guest author: Martin Hill-Wilson Thanks to increased focus and investment in customer experience companies are now improving outcomes when it comes to dealing with customers and reducing the effort involved. Categorie(s): Best Practice Published on: September 23, 2020. However, emotion is still a neglected area.

Interaction 117

Interaction Resources Customers Customer Experience 117

Experience Investigators by 360Connext

NOVEMBER 2, 2021

What tools will help you achieve your CX outcomes in the best ways? Yet it can also be tempting to want to have personas for each subset of every category within each segment! As a CX leader, you need to develop the right personas for your defined CX goals and outcomes. . The Solution: Define Your Goals.

Customer Journeys 375

Customer Journeys Culture B2B B2C 375

GetFeedback

DECEMBER 2, 2019

You must do the math to show why keeping customers satisfied, and measuring that consistently, is critical to successful outcomes for the overall business. If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. .

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Totango

AUGUST 16, 2022

Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business. An effective customer success strategy centers around delivering satisfying outcomes to clients at each critical point along their customer journey. Onboarding.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Beyond Philosophy

FEBRUARY 15, 2024

Many emotions exist within those positive and negative categories, too. Then, ask, how can your organization improve that emotional outcome through the words or actions taken leading up to it? Then, they can take the appropriate action to steer the customer to a better emotional outcome.

Connections 88

Connections Loyalty Brands How To 88

Eptica

JULY 15, 2020

So, would your mother be happy with the outcome – and would your customer service decision make her proud of you? Categorie(s): Best Practice The latest book from customer experience expert Jeanne Bliss is based on a simple idea. Titled Would You Do That To Your Mother? Share this page on: Tweet.

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” I call such a category, the burden of proof. Want to learn how your CS team can earn respect and credibility? Does that sound exciting or what?

System 98

System Customer Success Travel Leadership 98

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. What type of medium is used.

Customer Journeys 115

Customer Journeys Touchpoint B2B Social Media 115

Gainsight

MARCH 26, 2020

In the case of COVID-19, we propose the following categories: Category 1: Businesses in the ecosystems of in-person restaurants, hotels, airfare, energy, in-person retail, and the like might be challenged to buy or retain anything. Category 2: Companies not in Category 1 or 3—the messy middle! Renewal date.

Net Promoter Score 90

Net Promoter Score e-support Hotels Data 90

AWS Machine Learning

SEPTEMBER 1, 2022

Bias detection in data and model outcomes is a fundamental requirement for building responsible artificial intelligence (AI) and machine learning (ML) models. Bias may also be introduced by the ML algorithm itself—even with a well-balanced training dataset, the outcomes might favor certain subsets of the data as compared to the others.

Metrics 82

Metrics Measurement Training Groups 82

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” I call such a category, the burden of proof. Want to learn how your CS team can earn respect and credibility? Does that sound exciting or what?

System 94

System Customer Success Travel Leadership 94

SurveySensum

JANUARY 4, 2024

Read a few comments and figure out some categories. Now, when they run the text analytics feature, they discovered these key findings For the category ‘Usability/Functionality’ the NPS score was -3.4. For the category ‘Information/Knowledge’ the NPS score was -12. For the category ‘Fund Performance’ the NPS score was -22.2.

Analytics 52

Analytics NPS Banking Analysis 52

ShepHyken

SEPTEMBER 16, 2022

Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?

Feedback 67

Feedback Net Promoter Score Chatbots NPS 67

SurveySensum

NOVEMBER 24, 2023

And by improving your NPS score you ultimately boost your customer retention and drive positive business outcomes. Read a few comments, and figure out some categories. STEP 2: Now, every time a keyword or similar words to that keyword appear they should fall into a particular category. But how to achieve this? Let’s find out.

NPS 52

NPS Analytics Case Study Analysis 52

Beyond Philosophy

JANUARY 10, 2019

I won some money at a Casino recently, an unusual outcome for me. It means that we put a resource, like time or money, in different categories and allocate them toward that end. In the customers’ minds, they have “already” spent that money on that category, and it should not be used for any other category. Not a chance.

Customer Experience 127

Customer Experience Entertainment Customers Travel 127

Customer Bliss

JANUARY 13, 2020

A Walk-Through of the Four Categories. What we’ve seen in doing this work for a long time, and in the prove-out work that we’ve done, is that there are four big categories that organizations really do choose and that move people to show up differently. That’s why I call it, “one version of the truth.”

Leadership 144

Leadership Chief Customer Officer Video Company 144

SurveySparrow

SEPTEMBER 4, 2020

First things first, determine why you’re developing this product – its purpose for existence and the outcomes you wish to achieve from it. Feature Roadmaps vs Outcome Roadmaps. While creating a product roadmap, one might question which is more important – a feature-driven or outcome-driven roadmap? Monetization.

Roadmap 96

Roadmap Effort Score How To Metrics 96

Totango

NOVEMBER 8, 2023

We partner with a variety of vendors across categories to provide our customers with a broad ecosystem of solutions based on demand. Looking for a different integration?

Data 91

Data Analytics Customer Retention Software 91

Uniphore

DECEMBER 17, 2021

Out of six categories included by Forrester, customer service is the number one driver. Nearly half of brands fell below the industry average in this category, pinpointing an anchor that’s weighing down the industry as a whole.” Better health outcomes. What’s the key to driving improved customer satisfaction?

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Kristina Evey

OCTOBER 16, 2018

Customer Success, as first described to me, is when the customer is successful in their efforts and outcomes in using the purchased product or service. The product or service accomplished the promised goal or outcome the way it was promised. It falls into the category of Customer Service, in my option. Customer Success (CS).

Customer Experience 136

Customer Experience Customer Success Culture Customers 136

AWS Machine Learning

OCTOBER 27, 2022

Within a few months, this forecasting solution has helped them reduce product waste by 37%, resulting in cost savings of 22% across 168 stores and three merchandise categories. Specifically: Compared to other categories, short-dated perishables must be sold within a short time window, otherwise they will expire and be discarded.

Financial 96

Financial Retail Training Data 96

Forrester's Customer Insights

JANUARY 24, 2024

This blog provides an overview of the real-time revenue execution category and explains how it is used to improve revenue outcomes.

Sales 31

Sales Technology B2B Marketing 31

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

CSM Magazine

APRIL 23, 2021

Cierra Dobson, strategy director at design and technology agency, Rufus Leonard , explores how brands of all shapes and sizes can adopt the successful strategies of category-defining service brands to grow their market share and take the lead. Find inspiration from category-defining leaders. The 2000’s were a rough decade for Domino’s.

Brands 52

Brands How To Exercises Return on Investment 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Instead, continuously evaluate what practices and customer insights might lead to better outcomes.”.

Customer Success 105

Customer Success Management Marketing Analytics 105

Magellan Solutions

FEBRUARY 20, 2024

Outcome: Enhanced customer satisfaction and streamlined support processes. Outcome: Increased customer engagement and satisfaction levels. Outcome: Faster query resolution and enhanced customer support experiences. Outcome: Improved sales conversion rates and enhanced customer engagement.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

Gainsight

OCTOBER 21, 2022

Clients expect the vendor to drive the outcome. Only the vendor is on the hook for the outcome, also known as the subscription renewal. As such, many companies have partner success managers now who ensure outcomes for partner-managed engagements. But in many categories, the outcome is fundamentally about more than the product.

Software 52

Software Customer Success Sales Comparison 52

Help Scout

JULY 29, 2021

Broadcom’s FAQ makes it easy to search based on product category Broadcom is an IT/telecommunications company that sells both hardware and software necessary for networking businesses. . Broadcom also tops its FAQ landing page with a prominent search box in case the categories don’t make sense.

Self Service 142

Self Service Examples Knowledge Base Telecommunications 142

Wired and Dangerous

MAY 19, 2020

” The remaining 52% of workers are in the not engaged category. Gallup’s extensive research shows that employee engagement is strongly connected to business outcomes essential to an organization’s financial success, such as productivity, profitability and customer engagement.

Customer Journeys 158

Customer Journeys Employee Engagement Training Financial 158

CX Journey

JANUARY 30, 2019

What are their desired outcomes ? What are the business' desired outcomes? There are a lot of things that fall into this category, and your strategy will outline them in more detail, many of them covered in these building blocks: Design and innovation are critical next steps to achieving your vision and desired outcomes.

Strategy 151

Strategy Customer Experience Metrics Guidelines 151

Totango

NOVEMBER 23, 2021

This is because CRM tools are designed to manage customer relationship data, not customer success outcomes. They help you manage and optimize customer experience by delivering outcomes customers want. Customers who experience successful outcomes from using your product are more likely to expand their usage of your product line.

Software 91

Software Net Promoter Score CRM Return on Investment 91

CSM Magazine

FEBRUARY 8, 2022

Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher and Calabrio equally earned the highest user adoption rating in the category. “We We understand the challenges and demands contact centres face and the need for flexible technology solutions to help our customers achieve the outcomes that matter most to their business.

Report 59

Report Customer Satisfaction Software Analysis 59