Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Author: Pauline Ashenden - Demand Generation Manager 2023 promises to be a challenging year economically, directly impact customer service teams. Published on: January 06, 2023. Share this page on: Tweet.

Customer Service 124

Customer Service Chatbots Tips Trends 124

AWS Machine Learning

APRIL 5, 2024

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service.

Analysis 102

Analysis Training Video Customers 102

Calabrio

FEBRUARY 18, 2022

Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. The categories are: Usability. Manageability. Capability.

Management 130

Management Contact Center Return on Investment Effort Score 130

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is a fully managed machine learning (ML) service that makes it effortless for developers to deliver highly personalized user experiences in real time. User A is a frequent buyer and has shopped mostly in the “Beauty & Grooming” and “Jewelry” categories in the past.

Loyalty 77

Loyalty Brands Loyalty Programs Multi-Channel 77

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. 96% would recommend Birdeye.

Report 111

Report Management Comparison Feedback 111

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Categorie(s): Best Practice With so much data being generated by around customer service and the customer experience, there’s an increasing role for data analytics to extract learnings and actionable insights.

Analytics 127

Analytics Data Customer Service Trends 127

Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a consistently high-quality response to every customer is an increasing challenge for contact centre teams.

Customer Service 126

Customer Service Interaction Customers Engagement 126

Eptica

NOVEMBER 19, 2021

Date: Friday, November 19, 2021 Author: Pauline Ashenden - Demand Generation Manager The secrets to driving up First Contact Resolution rates. Author: Pauline Ashenden - Demand Generation Manager Today, customer service is central to differentiating your company. The five customer service learnings we can all take from Amazon.

Self Service 126

Self Service Metrics Interaction Customer Service 126

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021. Share this page on: Tweet.

Tips 123

Tips Measurement Interaction Management 123

BirdEye

OCTOBER 31, 2023

In this article, you’ll learn what a Google My Business login is, how to troubleshoot login issues, and more. Tips for managing your Google Business account Google Business Profile FAQs Manage business listings effortlessly with Birdeye What is a Google Business Profile (formerly Google My Business) ? Select a business category.

How To 111

How To Guidelines Tips Management 111

Eptica

OCTOBER 29, 2021

Date: Friday, October 29, 2021 Author: Pauline Ashenden - Demand Generation Manager 9 reasons to embrace messaging for customer service. Author: Pauline Ashenden - Demand Generation Manager The rise of messaging apps has made them a key communication channel for chatting to family, friends, and colleagues. Share this page on: Tweet.

Customer Service 127

Customer Service Communication Customers Interaction 127

Experience Investigators by 360Connext

SEPTEMBER 19, 2023

Whether you’re new to customer experience management or a seasoned leader, it can feel challenging to know where to prioritize your time and resources, can’t it?! Partner with department leads and managers to create CX goals that are directly relevant to their work. And that’s just one area AI can help.

How To 248

How To Net Promoter Score Course Customer Journeys 248

Clarivate

NOVEMBER 15, 2023

This year we also took account of expressions of concern from identified representatives at research institutes, national research managers and our institutional customers, along with information shared with us by other collective community groups, e.g. For Better Science , Pub Peer. Click on the image to expand.

Policies 130

Policies Analysis Exercises Groups 130

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Eptica

DECEMBER 16, 2020

Date: Wednesday, December 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Learning from Santa’s customer service success. Author: Pauline Ashenden - Demand Generation Manager When it comes to customer service, Father Christmas has been delighting children for countless years. Published on: December 16, 2020.

Customer Service 118

Customer Service Video Customers Interaction 118

Eptica

OCTOBER 22, 2021

Date: Friday, October 22, 2021 Author: Pauline Ashenden - Demand Generation Manager The five customer service learnings we can all take from Amazon. Author: Pauline Ashenden - Demand Generation Manager Over the last 25 years Amazon has become the go-to benchmark for building a successful business. Published on: October 22, 2021.

Self Service 103

Self Service Customer Service Customers Industry 103

Eptica

JANUARY 29, 2021

Date: Friday, January 29, 2021 Author: Pauline Ashenden - Demand Generation Manager How to pick the right contact centre technology for your business. Author: Pauline Ashenden - Demand Generation Manager Successfully delivering high-quality customer service starts with having the right technology infrastructure in place.

Technology 127

Technology How To Video Customer Service 127

AWS Machine Learning

OCTOBER 6, 2023

One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. For instance, in an application that recommends movies, features could include previous ratings, preference categories, and demographics. User profiling is a well-studied domain within recommendation systems.

System 109

System Data Travel Tools 109

AWS Machine Learning

OCTOBER 27, 2022

They faced two challenges: how to reduce food waste, and how to manage forecast models for over 10,000 SKUs and thousands of stores efficiently and at scale. Within a few months, this forecasting solution has helped them reduce product waste by 37%, resulting in cost savings of 22% across 168 stores and three merchandise categories.

Financial 96

Financial Retail Training Data 96

ChurnZero

OCTOBER 26, 2021

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex. Overall SaaS Award – Collaboration + Productivity Category Winners: Hopin.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

Lithium

MARCH 5, 2024

Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager. See what new capabilities are available now. You Found it!

Social Media 52

Social Media Self Service Roadmap Insurance 52

Eptica

JUNE 18, 2021

Date: Friday, June 18, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 ways to improve performance in your contact centre team. Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being.

Tips 96

Tips Meeting Interaction Management 96

Clarivate

OCTOBER 31, 2023

Due to lagging recognition, China’s annual average Category Normalized Citation Impact (CNCI) initially appeared to decline. Although China still has relatively more papers in impact categories below world average, it is now publishing as great a proportion of its research as the U.S. in 2018 to 21.9% Some noteworthy trends emerge.

Policies 75

Policies Trends Analysis Report 75

Totango

MAY 13, 2022

Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Learning management system (LMS) platforms. Some of the most important tool categories and representative providers include: In-app guides: Whatfix. Learning management system (LMS) tools: Lessonly.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

CSM Magazine

SEPTEMBER 27, 2023

Knowledge of basic financial concepts and the ability to use them in practice enables people to manage their money — keep records of income and expenses, avoid excessive debt, plan a personal budget, and create savings. But if you are striving for material security and independence, you should learn all about financial literacy.

Financial 59

Financial Banking Consulting Course 59

Eptica

NOVEMBER 1, 2020

Date: Friday, October 30, 2020 Author: Pauline Ashenden - Demand Generation Manager Four benefits to improving customer service by integrating your CRM and telephony system. Read the post in full on our parent company Enghouse Interactive’s website to learn more. Published on: October 30, 2020. Share this page on: Tweet.

CRM 117

CRM System Self Service Customer Service 117

Eptica

FEBRUARY 19, 2021

Date: Friday, February 19, 2021 Author: Pauline Ashenden - Demand Generation Manager How to build mental muscle memory for customer service success. Learning from Santa’s customer service success. Tags: Micah Solomon, Customer service training, WFH environment Categories: Best Practice. Published on: February 19, 2021.

Customer Service 104

Customer Service How To Customer Service Training Customer Focused 104

BirdEye

MARCH 22, 2024

Steve Wiideman at Birdeye View session for Growing on Google Google My Business description examples According to Google, the guidelines for the best Google Business descriptions are as follows: You must mention the business category, target location, and service area, if applicable. Schedule your appointment today !

Examples 59

Examples Multi-Channel Sales Industry 59

Eptica

OCTOBER 2, 2020

Date: Friday, October 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Key to profitability - how UK customer experience is changing over the long-term. Learn more by reading the full post on our parent company Enghouse Interactive’s website and catch up with part one here. Published on: October 02, 2020.

Customer Experience 127

Customer Experience Call Recording Trends Consumers 127

AWS Machine Learning

OCTOBER 19, 2023

Many companies currently depend on human moderators or respond reactively to user complaints to manage inappropriate user-generated content. With the Custom Moderation feature, you can tailor the Rekognition pre-trained moderation model for improved performance on your specific moderation use case, without any machine learning (ML) expertise.

Training 105

Training Data Social Media Ecommerce 105

Customers That Stick

MARCH 24, 2021

In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize. In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility. 2020 changed a lot of things for.

Report 78

Report Customer Service Data Customer Experience 78

Eptica

JULY 2, 2020

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. The ability to learn is the most important quality a leader can have, Sheryl Sandberg, Facebook No-one has all the answers, whatever position they have reached.

Customer Service 142

Customer Service Customer Centricity Innovation Customers 142

ShepHyken

SEPTEMBER 16, 2022

Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories. Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),?

Feedback 67

Feedback Net Promoter Score Chatbots NPS 67

SmartMessage Blog

NOVEMBER 30, 2023

From personalized e-mail marketing to comprehensive data management, this data platform opens doors to a revolutionary marketing journey. A customer data platform is a powerful tool in the field of marketing technology, serving as a centralized hub for collecting, managing, and analyzing customer data. Variations exist within each.

Data 52

Data Customer Journeys Analytics Touchpoint 52

AWS Machine Learning

NOVEMBER 21, 2022

Lastly, Amazon Rekognition Labels now organizes label results using two additional fields, aliases and categories , and supports filtering of those results. New aliases and categories fields. Amazon Rekognition Labels now returns two new fields, aliases and categories , in the API response. Categories. Categories.

Sports 67

Sports Ecommerce Advertising Apparel 67

SmartMessage Blog

NOVEMBER 22, 2023

Getting information about audience segmentation helps to learn specialized marketing strategies, where tailored communication meets high relevance. With our comprehensive and informative article, you can explore the key categories of audience segmentation, easily start with a step-by-step guide, and identify best practices.

Strategy 52

Strategy Marketing Advertising Analysis 52

Beyond Philosophy

DECEMBER 16, 2023

16:57 Ryan explains the how AI is excellent in creating categories, and demonstrates his SAT-level mastery of fancy-sounding academic words. Click here to learn more about Professor Ryan Hamilton of Emory University. Click here to learn more about Beyond Philosophy’s Suite of Services. How can we help?

Innovation 78

Innovation Video Consulting Customer Insights 78