SurveySensum

MAY 6, 2024

While building a successful personal brand requires dedication and perseverance, it is a long-term investment that yields lasting results. In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. Keep these things in mind when crafting your brand story.

Brands 52

Brands Strategy Social Media Video 52

Optimove

SEPTEMBER 24, 2020

Caught in the Web: Stories of a Broken Journey. This blog post is about the things you can do when you combine these two main data sets. Here’s a best practice-based methodology for marketing testing and optimization – made specifically for the retailer (with three more CRM strategies for success to download). Dani Amitay.

Sports 53

Sports CRM ROI Groups 53

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Analytics 93

Analytics Data Social Media Analysis 93

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. Are Your Compelling Business Stories too Tactical. Build trust to retain employees and clients co-invested in each other’s success. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken.

Leadership 78

Leadership Innovation Communication Tools 78

InMoment XI

JULY 18, 2022

In our last blog about creating an excellent food service customer experience (CX), we talked about how vital customer reviews are to growing your business (and how your customer experience plays a pivotal role in making sure your reviews are positive). . This can be done in a variety of ways.

Feedback 492

Feedback Culture eBook Training 492

Dapresy

APRIL 24, 2019

The post [Webinar] Heathrow’s CX Success Story appeared first on Dapresy Market Research Reporting. In this webinar we’ll take you step by step through Heathrow’s journey, offering expert guidance which will revolutionize the way that you think about CX reporting. Register here.

Report 40

Report Feedback Data Marketing 40

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. While Lumoa provides support and customer success managers, there are no-in house consultants which the more expensive solutions offer. Read the full story. The pressure is rising for businesses to step up their CX game.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? Kevin highlighted a common issue in many organizations: Although teams may appear to have strong relationships, their working dynamics, including incentive alignment, may tell a different story. They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile).

Sales 108

Sales Customer Success Strategy Industry 108

Beyond Philosophy

APRIL 25, 2024

Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories. Our love of stories has to do with attention and memory. However, another reason we like stories is it helps us remember things. A story can help here.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Let’s work on improving your story, and your value, so you are better able to acquire, serve and retain your ideal clients. Subscribe to my blog.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Long Story Short: Outsourcing is a business of wins and losses. Build your process and your plan with transparency and communication as the cornerstones on which all success will be built.

Customer Care 177

Customer Care How To Sports Case Study 177

ShepHyken

MARCH 22, 2019

Some businesses fall in love with a new technology before they know if it’s something their customers need or want; instead, successful businesses focus on their customers’ entire experience, then look for ways digital solutions can streamline and enhance that customer experience. John Boccuzzi Jr.

Customer Experience 108

Customer Experience User Experience Customers Technology 108

Steve DiGioia

JUNE 21, 2021

As our guests left, I saw their smiles and took their “thanks for a great night” comments as a measure of a successful evening. The moral of this story…. The post Please Don’t Discount the Inexperienced appeared first on Steve DiGioia Customer Service Blog. RELATED POST: Where Does the Next Customer Service Superstar Come From?

Course 299

Course Groups Measurement Training 299

Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. The chatbot proved to be a great success for Tangerine, and in December 2019, 84% of chats routed to the chatbot were resolved without agent intervention. Offering 24/7 support.

Chatbots 211

Chatbots Self Service Examples Industry 211

GetFeedback

JANUARY 28, 2020

Given that video consumption is half as much time to consume than written text, 82% of people would prefer to watch a live video than to read a blog post. Instagram stories. Instagram stories use principles similar to Snapchat stories and are also a powerful feature for marketers. Facebook live video.

Social Media 322

Social Media Customer Retention Strategy Video 322

ShepHyken

JULY 28, 2017

The feature allows you to easily capture Your Story to share with your friends. The point is that the more our business is successful, the more that we want to keep it the same, and force consumers to continue play by our rules. The post Guest Blog: Becoming a Blockbuster? appeared first on Shep Hyken.

Retail 79

Retail Social Media Travel Consumers 79

Steve DiGioia

MARCH 20, 2023

Read 3 Reasons Why Successful Teams Earn Your Trust. Here’s a story I brought up that happened to me. 3 Reasons Why Successful Teams Earn Your Trust When you have a successful team that takes pride in its work, your confidence builds. And that I should give them preference over everyone else that walks in the door?”

Groups 182

Groups Hotels Course Meeting 182

ShepHyken

AUGUST 11, 2017

This week we feature an article by Borge Hald who writes about the importance of being a customer obsessed company and how it is the key to success. Focus on both data and stories. Stories move people. Arm your executives with stories about customer impact and customer obsession will follow. Followed by irrelevance.

Net Promoter Score 93

Net Promoter Score Customer Centricity How To Feedback 93

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Start with this: The Four Key Hurdles to Successful Product Launches.

Resources 80

Resources Management Conference Groups 80

Steve DiGioia

JULY 10, 2023

It’s a story that’s all too common in the business world. When employees feel like their employer is invested in their success, they’re more likely to feel satisfied and fulfilled in their work, which can lead to higher levels of motivation and productivity. appeared first on Steve DiGioia Customer Service Blog.

Training 130

Training Resources Course Loyalty 130

BirdEye

MARCH 15, 2024

Instagram stories have a huge potential for boosting your engagement rate and capturing the audience’s attention. Knowing how to change the background color of an Instagram story can significantly influence whether followers linger on your content or swiftly move to the next. Table of contents Why do businesses need Instagram Stories?

Social Media 62

Social Media How To Video Multi-Channel 62

Totango

FEBRUARY 23, 2024

Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days. Karen has a unique story as she joined Totango right after the company updated its positioning narrative and completed a brand refresh. years on average. I caution you to be mindful of your calendar.

How To 98

How To Leadership Marketing Tips 98

ShepHyken

JULY 8, 2016

This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. Are customer experience stories growing in your companies’ marketing? – Shep Hyken.

Examples 75

Examples Customer Experience Hotels Social Media 75

ShepHyken

OCTOBER 27, 2017

While customer service strategies are constantly in flux with evolving trends and technological innovations, one foundational aspect remains at the core of every successful plan: Empathy. Long story short: Texting provides a way for your brand to tap into the business of empathy, and to remain at the pulse of your customer’s every need.

Customer Service Strategies 84

Customer Service Strategies Strategy Customer Service Hotels 84

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 109

Marketing Social Media Advertising Tips 109

Clarivate

JANUARY 4, 2024

Clarivate TM helps companies accelerate innovation, achieve long-term growth, and realize sustainable success. We are proud to share the wonderful stories our women IP experts, whose ingenuity and talent pave the way to major breakthroughs. Read more from our blog series on Clarivate women experts.

Meeting 59

Meeting Telecommunications Innovation Connections 59

ShepHyken

SEPTEMBER 29, 2017

Your customer’s experience is their story of interacting with your company. Identify the individual that is responsible for the success of the experience. Identify the individual that is responsible for the success of each interaction. The post Guest Blog: The Science of Business appeared first on Shep Hyken.

Measurement 54

Measurement Interaction Customer Experience Culture 54

One Millimeter Mindset

JULY 5, 2018

Instead, this customer experience mid year blog post review refreshes and recalibrates your brain! Readers selected the top 7 blog posts based on content they find relevant and valuable to successfully executing their own customer experience and customer retention strategies. Subscribe to my blog. Contact me. Image: Fotolia.

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 83

Customer Journeys Customer Success Sports Software 83

ClientSuccess

NOVEMBER 11, 2021

In Part 1 of the customer marketing series, we discussed how CSMs can advocate for their customers through customer success stories and reference programs. Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool.

Marketing 52

Marketing Case Study eBook Leadership 52

ShepHyken

MARCH 23, 2018

What professional skill is highly overlooked, underrated, often treated as an afterthought, yet is as vital as fuel for any vehicle on a company’s road to success? As CEOs and companies prepare to tackle some of the top concerns for this year, only the most successful will prioritize communication as part of their plans.

Communication 82

Communication Leadership Airlines Social Media 82

COPC

DECEMBER 31, 2015

We are excited to announce our new blog and hope that you will come back often to learn about the latest news, information, and industry trends affecting the customer experience and your customer contact operations. events, training, and customer success stories. We will also keep you updated on COPC Inc. All of us at COPC Inc.

Consulting 40

Consulting Training Customer Satisfaction Trends 40

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. Let me illustrate with a story. I return to the earlier story about the upset farmer. Improving CX significantly is a required building block for any successful CX program.

Communication 98

Communication Strategy NPS Net Promoter Score 98

Dapresy

JUNE 29, 2020

Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with. by Almasa Kulenovic, Head of Project Delivery EMEA.

Data 98

Data Analysis Consulting Tips 98

Totango

NOVEMBER 1, 2021

Building and leading a customer success team is no easy feat. From gaining the buy-in of other departments to training team members and earning customers’ trust, the role of a customer success leader can be as challenging as it is rewarding. Put data into context and use it to help improve the success of customers or other departments.

Customer Success 99

Customer Success Tips Guidelines Leadership 99

ShepHyken

MAY 18, 2018

The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success. The post Guest Blog: What’s Most Vital to Success: Product, Price, or Experience? appeared first on Shep Hyken.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79