Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service Entertainment Trends Social Media 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media How To Healthcare 57

Kustomer

NOVEMBER 9, 2023

Did you notice our featured blog post image was created by AI?) (Did you notice our featured blog post image was created by AI?) At Kustomer, we believe that understanding, embracing, and harnessing the power of AI in CX is not just a necessity—it’s the key to revolutionizing the way we connect with customers.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Totango

FEBRUARY 23, 2024

The elusive C-suite is a powerful and exciting place to be. On a recent episode of the MarTech Podcast, Karen talked about her first 60 days at Totango and the steps she took to ensure a smooth transition and set herself and her newly united team up for success. years on average. Take time to find out what makes your peers tick.

How To 98

How To Leadership Marketing Tips 98

Beyond Philosophy

MAY 31, 2019

We discussed the importance of memory for a Customer Experience and the influences on how we remember things in our latest podcast. It helps if you picture the data points as being the knots in the net and then the network between them is all of the rope strands connecting the knots. Therefore, you must understand how memories work.

Net Promoter Score 153

Net Promoter Score Brands Connections Customers 153

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The article shows you how to connect with your customers and gather their information. Should it be Both?

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Exercises Measurement 78

Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. Tom was nice enough to discuss what digitally powered marketing means today, and how wrong many people are getting it. That’s the power of social selling.

Sales 110

Sales Marketing Social Media Consulting 110

Beyond Philosophy

AUGUST 19, 2021

My podcast partner, Professor Ryan Hamilton of Emory University, and I were honored to celebrate our 200th podcast , The Intuitive Customer. This episode encompasses what we’re trying to do on the podcast: discussing theory but then seeing the idea translate into reality. What is Customer Science?

Resources 104

Resources Customer Experience Customers Technology 104

Beyond Philosophy

JANUARY 25, 2024

” Recently I decided that I would like to leverage the power behind that phrase. Since my request, we were lucky enough to have a new one from Justin Stafford ( justin@customersmarts.co ), founder of Customer Smarts , based in Sydney, Australia, and podcast host of “Customer Smart.” Then, click here to learn more and submit.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Customer Bliss

AUGUST 8, 2019

The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. The Power of Moments by Chip and Dan Heath. Talk Triggers by Jay Baer and Daniel Lemin.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Following top hr influencers is a terrific way of building communication with their connections. Because there’s no fun reading without it!

Social Media 98

Social Media Tips Conference Leadership 98

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Utilize platforms like Instagram, Pinterest, and Houzz to allow you to share visually appealing content, connect with the target audience, and participate in design conversations.

Marketing 109

Marketing Social Media Advertising Tips 109

SurveySparrow

OCTOBER 25, 2023

A powerful brand name can make your business memorable and help it stand out in a crowded market. A powerful brand name can make your business memorable and help it stand out in a crowded market. It’s the art and science of connecting with people, understanding their needs, and offering solutions that make their lives better.

Brands 52

Brands Strategy Marketing Social Media 52

BirdEye

MARCH 29, 2024

This significant finding underscores the imperative need for real estate professionals to harness the power of social media to stay competitive and relevant in today’s market. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 57

Social Media Tips Sales Advertising 57

Experience Investigators by 360Connext

MARCH 30, 2015

(In case you didn’t know it, the only marketing we’ve ever done here at 360Connext is blogging , speaking and social sharing.) Andy spent some time with us on Crack The Customer Code , the podcast I co-host with Adam Toporek , and outlined a content marketing strategy that works. And I may have asked him to marry my blog.

Marketing 110

Marketing Social Media Consulting Leadership 110

Kayako

JULY 30, 2018

If not, what’s holding you back from these powerful opportunities to engage with your customers? You can still connect with them through technology. Content Marketing Ideas for Incredible Customer Experiences. Are you capturing this data? If so, how are you acting on it? Where Do You Start?

Marketing 125

Marketing Customer Experience Net Promoter Score Customer Voice 125

Uniphore

OCTOBER 5, 2021

This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast. We also revamped our middleware platform, which connects the core to our customer-facing assets. came to the fore.

Insurance 100

Insurance Self Service Contact Center Travel 100

Beyond Philosophy

AUGUST 13, 2020

There is a significant connection between successful Customer Experiences and the amount of effort they require from customers. There is a significant connection between successful Customer Experiences and the amount of effort they require from customers. Honestly, it sounds exhausting, for both the team and your customers.

Effort Score 183

Effort Score How To Net Promoter Score Policies 183

Experience Investigators by 360Connext

MARCH 23, 2015

I knew PEMCO was a special company for identifying and communicating with customers in such a unique and powerful way. That’s why I was so excited about interviewing Rod for our podcast, Crack The Customer Code , which I co-host with Adam Toporek. What this means for some companies is getting to know customers in really great ways.

Insurance 110

Insurance Social Media Consulting Employee Engagement 110

C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. The article shows you how to connect with your customers and gather their information. Is Packaging Part of Product or Promotion?

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Stella Connect

DECEMBER 9, 2021

Colin has written seven bestselling books on Customer experience is the co-host of the highly successful Intuitive Customer podcast. ’ The experiencing self is you reading this blog – but what will you remember from reading this blog? This is your remembering self. Stop and think about this for a moment.

ROI 85

ROI Customer Service Customer Satisfaction Loyalty 85

Beyond Philosophy

OCTOBER 25, 2019

was our guest on a recent podcast to talk about the secret to Airbnb’s success. Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. New York Times best-selling author and keynote speaker Joseph Michelli , Ph.D.,

Hotels 104

Hotels Travel Hospitality Consulting 104

Lithium

NOVEMBER 1, 2022

Some blog areas are limited to Khoros customers only. Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. So, how did they do it?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Beyond Philosophy

AUGUST 17, 2023

As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well. Many years ago, I read a book that changed my life, The Experience Economy by Joe Pine, founder of Strategic Horizons. Your experience provides that for them.

Self Service 78

Self Service Hospitality Video Customers 78

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). The standout theme across the sessions was one that is human and real: build better empathy with people.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Beyond Philosophy

JUNE 29, 2018

We have habits as customers, too, and habits are powerful things, especially for Customer Experiences. We discussed this problem on our recent podcast, and defined habits as any time your mind prepares you to respond in a certain way based on environmental cues or stimulant. We all have habits. But we have them, nonetheless.

System 122

System Customers Training Brands 122

BirdEye

MAY 3, 2023

This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. The choice of the right marketing channel can make or break a campaign.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Bold360

JANUARY 2, 2020

I did 50 podcasts this year. Now, though, we’re starting to see those virtual agents connect to other systems. So an AI-powered virtual agent or conversational chatbot now will connect into a subscription service, or it may have more intelligence to actually amend or update information. Ryan Lester.

Virtual Agent 59

Virtual Agent Chatbots Knowledge Base Contact Center 59

Beyond Philosophy

AUGUST 18, 2022

In the book, Quiet: The Power of Introverts in a World That Can’t Stop Talking , Susan Cain makes the case that the world values extroverts but that introverts also have strengths that people should not overlook. One way to think of the two personalities is how they get their power. Of course, many teachers are, too.

Measurement 147

Measurement Training Examples Leadership 147

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. The Future of Brick and Mortar. We had a pickle about the future of brick-and-mortar after the pandemic that I thought I would share with you, too.

Retail 161

Retail Online Experience Interaction Case Study 161

Beyond Philosophy

MARCH 19, 2020

We talked about this research in a recent podcast. We realized that we needed to make a more reliable connection between how having a customer-centric culture that puts the customers’ needs first leads to customer-driven growth. Some of the research told us what we expected to hear, but some of the revelations might surprise you.

Trends 192

Trends Net Promoter Score Effort Score ROI 192

Beyond Philosophy

DECEMBER 25, 2017

Ad agencies know the power of emotions in advertising. To get you ready for what is next in Customer Experience, let us review what we have learned so far. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

Gainsight

JUNE 2, 2022

Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. Their offerings and products—from website hosting and virtual private networks to scalable virtual machines, gaming development, video streaming, and database management, powered by cloud technology.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Lithium

JULY 5, 2022

Read the full blog to see what we're working on to keep you on the path to success. Some blog areas are limited to Khoros customers only. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change. Here’s the Atlas content you do not want to miss! Marketing.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. Pledge 1%, a global movement co-founded by Salesforce, Atlassian, and Rally, launches a Khoros-powered community to connect over 15,000 members across the globe.

Video 52

Video Resources Analytics Chatbots 52