GetFeedback

DECEMBER 26, 2018

Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. But most modern CRMs, including Salesforce, lack one large piece: customer surveys. If you’re going to house your customer data somewhere, why isn’t there an easy way to sync customer feedback to that system?

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

Totango

MAY 26, 2021

We recently polled the Customer Success industry asking about the top challenges they are facing. Over the years, we’ve found that most companies are very oriented around a high-touch customer engagement model. Data is the lifeblood of a digital customer success program. The customer journey is not linear.

Customer Journeys 95

Customer Journeys How To Resources Customer Success 95

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Some blog areas are limited to Khoros customers only.

Roadmap 52

Roadmap B2C Culture B2B 52

NobelBiz

JUNE 19, 2023

The modern world is centered on the concept of immediacy and the ability to obtain information instantly. As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Real-time monitoring offers an unparalleled advantage in achieving this goal. What is Real-Time Monitoring?

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 58

Marketing Social Media How To Healthcare 58

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company. They include interactions, through text messages or emails.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. The term, coined by economists, describes a current trend impacting switching brands because of dissatisfaction with their experience.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

datastax

FEBRUARY 12, 2019

451 Group’s research shows that those leading the pack in their respective markets are the ones (naturally) who prioritize contextual experiences: What are the Requirements for the Context Economy? No surprises there. But one of their trends held my attention more than the others: “The Context Economy Begins to Flourish”.

Fashion 78

Fashion Trends Conference Groups 78

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. In today’s highly competitive and constantly advancing retail industry, there is no place for ordinary customer service. They demand a seamless shopping experience to convert from a regular shopper to a loyal customer.

Sales 95

Sales Strategy Customer Experience Retail 95

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Uniphore

AUGUST 31, 2021

If it’s a modern language, the student buys a book, takes a class or downloads an app. In each option, the student receives specific instruction for mastering part of the language, including feedback from the teacher, checking answers in the book or interacting with the app’s interface. Learning is complex.

Analysis 100

Analysis Travel eBook Contact Center 100

Win the Customer

MAY 12, 2020

O utsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name. Let’s say you facing a customer on epoch for summarizing the list of benefits gathered from the business on the days go. Call centre services.

Self Service 128

Self Service Social Media Sales Call Center 128

datastax

JUNE 20, 2019

This makes it easier for companies to leverage real-time data to serve up delightful customer experiences and make better decisions at a moment’s notice. Customer collaboration over contract negotiation. Stronger user experiences. What is DataOps? The names sound similar and the two practices are related.

Sports 69

Sports Analytics Software Employee Engagement 69

SurveySensum

JULY 10, 2023

Are you a regular customer of Starbucks? This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart.

Retail 40

Retail Customer Service Exceptional Customer Service Customer Centricity 40

BirdEye

JULY 25, 2023

Making customers believe that your business is worth investing and trusting is important for every business to grow. In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. But it is easier said than done. Table of contents What is social proof?

Examples 52

Examples Social Media Effort Score Case Study 52

datastax

APRIL 18, 2019

Doing it on your terms means that your organization gets to choose the size, scope, and pace of your architectural modernization, rather than having the marketplace and other externalities dictate those to you. Wait too long and you’re no longer master of your own destiny.

Banking 66

Banking System Conference Technology 66

Optimove

NOVEMBER 11, 2020

While the Academy was always full of great content, over the years, it became clear it needed a more suitable home – better, smoother experience, nicer looks, easier exploration of the abundance of content it offers. It was not easy to identify what customers should be focused on in their learning experience. And awesome!

Feedback 52

Feedback Video Tools Brands 52

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. For structured data, a modern data architecture with multiple databases can be incorporated with generative AI and LLM. WWW: $85.91 DDD: $9.82

Financial 104

Financial Multi-Channel Marketing Analysis 104

Optimove

DECEMBER 8, 2021

In many ways, the iGaming industry is at the forefront of technological adoption, especially when it comes to customer experience and marketing technology. From the operator side, you can identify two main factors driving this motivation: The desire to manage player experiences while mitigating the bad and amplifying the good.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

Experience Investigators by 360Connext

APRIL 28, 2015

As readers of 360Connext are aware, microinteractions help form an integral part of any customer experience. We received a master class on the use of microinteractions to support customer experience when we at CTS Service Solutions held a team retreat at Kimpton’s Vero Beach Hotel and Spa (VBHS) awhile back.

Customer Experience 110

Customer Experience Hotels Travel Policies 110

Comm100

NOVEMBER 27, 2017

s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. Still, customers don’t respond to a non-apology the same way they do a sincere one. From Papa John’s NFL apology to Louis C.K.’s

Social Media 300

Social Media Video Effort Score Brands 300

CSM Magazine

APRIL 22, 2020

In our times, no company big or small can survive without a robust online presence and a website converting new customers into loyal ones. Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools.

Loyalty 52

Loyalty e-support How To Multi-Channel 52

Win the Customer

MAY 12, 2020

O utsourcing call center activities to a third party vendor lets you expand your service capabilities to more customers on to deliver exceptional experiences on behalf of your brand name. Let’s say you facing a customer on epoch for summarizing the list of benefits gathered from the business on the days go.

Self Service 52

Self Service Social Media Case Study Sales 52

Magellan Solutions

JULY 29, 2021

But little of it made customers happy. . Even as nascent applications in artificial intelligence (AI) gained traction in the 2000s, telemarketing companies Philippines were more focused on using tech to slash costs than they were on improving customer experience. . It dramatically heightened customers’ expectations.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

datastax

NOVEMBER 15, 2018

Today’s leading organizations need a modern hybrid database —one that’s always on, always available and always consistent, providing a seamless experience every time—to ensure that the complex applications they develop and rely on work as designed. DSE runs across multiple clouds and on-premises in one secured cluster.

Data 87

Data Innovation Examples Management 87

Circular Edge

MAY 12, 2022

Blog Credit: Kristina Russo, September 13, 2021 (What Is a Financial Controller? As the lead accountant in a company, financial controllers’ education, experience and licensing are concentrated in finance, accounting or economics. Role & Responsibilities | NetSuite).

Financial 52

Financial Policies Banking Study 52

Wootric CX Blog

APRIL 22, 2019

As purveyors of customer experience management software, we are fans of using the Net Promoter Score (NPS) system to boost customer happiness. NPS is the wildly popular customer loyalty metric that is used by Fortune 500 companies and startups alike to building customer centricity. What’s up with that?

NPS 40

NPS Net Promoter Score Effort Score Touchpoint 40

Avaya

JUNE 29, 2017

And you just couldn’t wait to see and experience what was coming. Theme parks know: experience is everything. Lately, this includes interactive social, mobile, touch-enabled experiences that add a touch of sparkle to a visitor’s journey. New and existing customers see the possibilities. Thrills and adventure awaited.

Customer Experience 45

Customer Experience Multi-Channel Touchpoint Customer Journeys 45

Avaya

JULY 22, 2016

Nintendo with Pokémon modernized the popular children’s game that originally used paper playing cards into an AI-based augmented reality game played on the smart phone. Like Pokémon Go that takes advantage of the most common communications tool today—the smart phone—we have to do the same; user experience is key.

Chatbots 40

Chatbots Self Service Customer Experience Contact Center 40

Clicktools

JULY 13, 2017

The digital transformation has allowed us to market more strategically to our customers. But it’s also caused our customers to want more—more engagement, more value, more memorable experiences—from our companies overall. It’s, “How do I create an effective customer journey map for my business?” Get to Know Your Customers.

Customer Journeys 53

Customer Journeys Touchpoint Multi-Channel Social Media 53

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Security is a shared responsibility between AWS and AWS customers. All the principles of the AWS Shared Responsibility Model are applicable to generative AI solutions.

Government 125

Government Training Data Policies 125

ijgolding

SEPTEMBER 2, 2015

So it may come as no surprise that I should write a blog post with a rather confusing headline. I myself have written about Ryanair on three separate occasions: In September 2012, I wrote about Ryanair ‘having the most consistent Customer Experience on the planet’ . Some say that I am easily confused!

Airlines 120

Airlines Travel Financial Customer Experience 120

Gainsight

DECEMBER 13, 2018

It wouldn’t be a blog about Information Technology without posting this clip from “The IT Crowd,” but those of us actually in the IT business know that this hasn’t been the role of IT teams in modern companies for years now. Master Data Management. It’s still funny, though! Admin access policy.

Guidelines 49

Guidelines System Roadmap Groups 49

ProProfs Chat

JUNE 30, 2020

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. So, let’s get started!

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Gainsight

NOVEMBER 10, 2021

And in the modern SaaS world, that means mastering product-led success. . Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. Customer experience has become the beating heart of most modern businesses. Cut acquisition costs.

Handbook 52

Handbook Roadmap ROI Strategy 52

LiveChat

APRIL 20, 2018

In recent years, live chat services have emerged, not only as a popular customer service channel but also a reliable way to nurture and generate leads. Afterall, 92% of customers say they feel satisfied using a live chat, the highest of any comms platform. Just a 2-minute delay could be the difference between getting a new customer.

B2B 50

B2B Tips Social Media Sales 50