Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Analytics Customer Retention Software 91

2020 Research

MARCH 14, 2023

In this blog post, we will explore Qualboard’s Group Discussions feature, one of the platform’s most used f unctions. Get in touch with our team. Request a consultation What are Group Discussions in Qualboard? It may ask participants to share their thoughts on the product’s packaging, price, and branding.

Groups 98

Groups Consumers Consulting Tools 98

ShepHyken

SEPTEMBER 20, 2019

This week we feature an article by Robert C. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. The post Guest Blog: Why cross-team collaboration is essential for B2B customer support teams appeared first on Shep Hyken.

B2B 106

B2B CRM Software B2C 106

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Bookmark this list and get through it bit by bit. Want to get right to the good stuff? Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Our methods are tried-and-true: we get over 2500 queries a week. Aim to offer a fresh response to each email, message, or request. Ever been put on hold for three hours?

Social Media 75

Social Media Video Case Study Customers 75

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business.

Examples 97

Examples Social Media Video Feedback 97

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. If your organization is struggling to provide quality service due to your policies, product, or service, putting a chatbot in place cannot resolve the problem. Make it simplistic!

Chatbots 146

Chatbots Customer Service Tools Poor Customer Service 146

BirdEye

MARCH 29, 2024

Experts recommend considering the Instagram collaboration feature to expand your reach and attract more followers. This blog post explores the process of adding a collaborator on Instagram, accepting collaborators, and the right ways to use this amazing feature. Table of contents What is an Instagram Collab post?

Social Media 59

Social Media How To Guidelines Innovation 59

Kustomer

SEPTEMBER 7, 2023

In this blog, we’re discussing what AI agent assist is and why it’s beneficial. As your human agent gives your client their full attention, the AI agent assistant can simultaneously pull a variety of important information for them: from the customer’s purchase history, to current product availability and more. What is Agent Assist?

Customer Service 97

Customer Service CRM Customers Contact Center 97

ChurnZero

MARCH 10, 2023

Let’s get started! After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Be specific : Think about how you would request something from a coworker. Offer to meet if they have questions.

Examples 98

Examples Tips Customer Success Analysis 98

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. More reviews More revenue Learn how to get more reviews of your retail business with Birdeye. The platform also offers paid subscription plans that provide additional features. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

SurveySparrow

APRIL 12, 2020

There is no single or perfect way to get the full view of what customers really feel and need from our product. Daniel has a wealth of knowledge to share with you today about what ingredients are required to launch a successful software product. And that’s where it gets interesting. And that’s OK.

Survey 105

Survey Feedback Software Effort Score 105

BirdEye

JANUARY 15, 2024

Did you know that unintentionally, you might be hindering your business’s productivity with ineffective meetings? This can severely hamper productivity. This blog post is your complete guide to understanding speech-to-text software, complete with a curated list of the best options for your business’s success.

Software 111

Software Tools Meeting Analysis 111

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Video Feedback Analysis 98

ChurnZero

MAY 4, 2023

Multiple relationships benefit clients and service providers since they get to know each other on a deeper business level. Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.”

Tips 98

Tips Gamification Feedback Customer Success 98

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Roadmap 97

Roadmap Customer Centricity How To Effort Score 97

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Let’s get started! The first step to Pinterest success is to understand if your audience is looking for project ideas, product inspirations, educational content, etc.

Social Media 69

Social Media Strategy How To Infographics 69

ChurnZero

MARCH 10, 2023

Let’s get started! After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Be specific : Think about how you would request something from a coworker. Offer to meet if they have questions.

Examples 75

Examples Tips Customer Success Analysis 75

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. AI is available 24/7 so that customers can get help, whenever they need it as long as they can make a phone call or access the internet. Always there for customers. Voice-activated service.

Self Service 73

Self Service Chatbots Social Media Insurance 73

SurveySensum

SEPTEMBER 19, 2023

The question was – “ What do you think of our products? What products, right? With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. This can help businesses ensure that new features are meeting the needs of their customers.

Survey 52

Survey Data User Experience Customer Satisfaction 52

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024.

Tools 52

Tools Software Marketing Analytics 52

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. Get it right, and you give the initiative the very best chances for success. Get it right, and you give the initiative the very best chances for success.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

AWS Machine Learning

SEPTEMBER 28, 2023

Internally, employees can often spend countless hours hunting down information they need to do their jobs, leading to frustration and reduced productivity. Whether seeking answers to a product-related question or needing information about operating hours and locations, a poor experience can lead to frustration, or worse, a customer defection.

Knowledge Base 94

Knowledge Base Chatbots Self Service System 94

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” Let’s get you there! Table of contents What is Apple Business Connect?

Connections 110

Connections Customers Management Engagement 110

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Feedback 52

Feedback Social Media Customer Retention Survey 52

BirdEye

JANUARY 25, 2024

In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes. Verified Google Business Profiles receive around 66 monthly direction requests.

Automotive 59

Automotive Hospitality Healthcare Retail 59

AWS Machine Learning

OCTOBER 24, 2023

In 2023, T-Mobile launched the Voicemail to Text Translate feature. This showed a need for a Voicemail to Text translation feature that could bridge this language gap and drove T-Mobile and AWS teams to brainstorm a solution. In addition, market research based on U.S.

System 88

System Sports Travel Customers 88

Method:CRM

MARCH 13, 2023

Customer experience is how people feel when they buy or interact with your products and services. It includes things like customer service, the quality of the product or service sold, customer support, customer convenience, and more. Request a refund. Keep reading to find out! What is customer experience? Tracking orders.

Self Service 90

Self Service Customer Experience How To e-support 90

Kustomer

AUGUST 28, 2023

On the rare occasion your company may fall short, there is a solution to bring back unhappy customers and possibly even get ahead of a problem before it starts: proactive customer service through bulk messaging. In this blog, we’re delving into how you can use this tool to reach more customers and even bring back unsatisfied ones.

CRM 97

CRM ROI Effort Score Return on Investment 97

Totango

NOVEMBER 27, 2023

Focus on customer value to drive alignment between sales and CS When customer success first came on the enterprise scene, the focus of the function was a mix of driving product adoption and channeling ongoing support or service requests.

Sales 71

Sales Customer Success Communication Leadership 71

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. Use a Product Analytics Map for Your Product.

Feedback 101

Feedback How To Net Promoter Score NPS 101

2020 Research

MAY 16, 2023

This game-changing feature is designed to elevate your qualitative research by enabling more empathetic and responsive follow-up questions. How does Advanced Branching Logic work? This feature is ideal for any research project that involves capturing real-time experiences, whether it be in a store or during product usage.

Consulting 96

Consulting Study Tools Consumers 96

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The goal of this article is to touch on three pillars of a business –– product, price, and experience –– and break down which of these three is the most important to driving success.

Loyalty Programs 79

Loyalty Programs Advertising Loyalty Brands 79

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. But first, let’s delve deep into the drawbacks of Delighted.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySensum

JANUARY 25, 2024

In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. 6 Ways to Ask for a Referral from a Client (Without Feeling Awkward) Here are six effective strategies to seamlessly request referrals and strengthen client relationships. But don’t worry!

How To 52

How To NPS Tips Insurance 52

SurveySensum

AUGUST 21, 2023

This blog aims to delve into this subject. Tip → When you talk about what your service offers, you should be super clear and tell your customer exactly what they’ll get. Product Users: By gathering feedback from the product users you learn about their preferences and pain points.

Customer Retention 52

Customer Retention B2B Strategy NPS 52