Comm100

MAY 25, 2022

Adding to the complexity is the Great Resignation, which has empowered workers to seek jobs with better pay, benefits, and flexibility. Redefining the Customer Agent Experience. Looking towards the Great Resignation and the pandemic, many workers have begun rethinking what their expectations at a job are.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

InMoment XI

SEPTEMBER 20, 2023

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries.

Net Promoter Score 260

Net Promoter Score NPS Retail Trends 260

Comm100

DECEMBER 8, 2020

Because they offer more efficient support and a more intimate, personal experience. On the contrary, chatbots are known for boosting customer satisfaction levels because they help build relationships on a more personal level, at least in comparison to the FAQ section. Negative experiences can scare customers away.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

InMoment XI

AUGUST 2, 2023

What we can Learn From the top Brands in the UK One size doesn’t fit all, but knowing essential NPS best practices that can fit any program is a great place to start. In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction.

NPS 260

NPS Customer Centricity Tips Automotive 260

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Customer empathy is at the heart of Lush’s approach to building trust with its customers.

Customer Experience 423

Customer Experience Social Media Customers Video 423

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Customers can also get instant responses to urgent queries 24/7 which contributes to a better customer experience. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. This means that providing great service is no longer a unique selling point.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 236

Banking Customer Experience Self Service Financial 236

ShepHyken

MAY 31, 2019

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. Same goes for a poor experience and how badly it turned you off from that company, brand or product. What is the customer experience? Understand your audience profile.

Customer Experience 117

Customer Experience Touchpoint User Experience Feedback 117

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically.

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers. A persuasive leader.

Resources 80

Resources Management Conference Groups 80

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. In this blog, you will learn how enhancing your communication strategies will improve your CX significantly.

Communication 98

Communication Strategy NPS Net Promoter Score 98

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. What You Can Do.

Omni-Channel 95

Omni-Channel Feedback Customer Experience Data 95

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

Company 95

Company CRM e-support Resources 95

ShepHyken

MAY 25, 2018

This week we feature an article by Matt Nolan who shares five keys to building more compelling, sustainable customer relationships. We all know that we get no sympathy from customers, and one bad experience can ruin a relationship, so waiting for problems to happen before we fix them isn’t viable. – Shep Hyken.

Customer relationships 74

Customer relationships Call Center Customer Retention Advertising 74

ShepHyken

DECEMBER 20, 2019

This week we feature an article by Sabio who explains why developing a customer experience strategy is essential for your business to improve its bottom line. Developing a customer experience (CX) strategy for your business has never been more important. As a consumer, how do you feel when you receive a poor customer experience?

Customer Experience 83

Customer Experience Roadmap Financial Contact Center 83

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. They were going to create an electric car that was fast, sexy and efficient, then use that capital to create even more desirable products – and people liked that.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Steve DiGioia

MAY 15, 2023

Your position of power comes with a responsibility to deliver the best possible service and products to your customers. The Power of Social Media Thanks to the rise of social media, customers now have a platform to voice their opinions and experiences with your company to the world. In fact, it’s quite the opposite.

Customer Satisfaction 182

Customer Satisfaction Social Media Loyalty Feedback 182

ShepHyken

JUNE 1, 2018

Some aren’t comfortable with the interface, some don’t understand the product well and need help, while others aren’t satisfied with the support services. But this is what you need to improve your existing products or services further. Try inspecting all features or services that are responsible for hampering their user experience.

Software 103

Software Comparison Customer Satisfaction System 103

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Totango

FEBRUARY 23, 2024

Invest time in building intentional relationships with your peers As we’ve all learned over the past couple of years, it is much more difficult to form relationships and build trust with your peers in a remote or hybrid environment. Those are great ways to build some trust,” Karen said. “And

How To 97

How To Leadership Marketing Tips 97

Daniel Group

APRIL 12, 2022

Top 3 Customer Experience Building Blocks to Grow Your Business! My last blog , Three Tips to Fire Up Your Customers to be Your Best Sales Force!, Only having great products won’t get you there. Here are the building blocks to grow your business with excellent customer experiences.

Customer Experience 103

Customer Experience Banking B2B Measurement 103

Clarivate

JANUARY 11, 2024

Continuing this blog series, we present Katie Clapham, Senior Director of IP Partnerships at Clarivate. A chance encounter with IP that led to career building expertise Katie didn’t plan on becoming an IP expert. Read more from our blog series on Clarivate women experts. It’s a fascinating field of work. You never stand still.”

Meeting 59

Meeting Innovation Industry Customer Experience 59

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. Building an e-commerce site is just the first step of a successful e-commerce journey. A great user experience should be the top priority, across all platforms and devices.

Social Media 82

Social Media How To User Experience Touchpoint 82

ShepHyken

JUNE 8, 2018

After just one bad customer support experience, trust in a brand is gone forever. 25% of us will switch to the next-best choice and 30% are quick to share experiences that left a bad taste. Choose novel ways to clarify things for product users. Make customer requests an integral part of upgrades and new products.

Social Media 75

Social Media Video Case Study Customers 75

ShepHyken

JANUARY 19, 2018

When you think of parcel lockers you probably think of lockers found at apartment buildings and condominiums. From lower shipping costs to a better customer experience, parcel lockers can offer big benefits for retailers. Enhancing the Customer Experience. Even Amazon has launched parcel lockers into the residential industry.

Retail 74

Retail Return on Investment Transportation Innovation 74

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. The challenge is that reviews don’t just magically appear. Watch the Free Demo Now.

Retail 110

Retail Brands Consumers Case Study 110

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. People whose businesses are thriving on great customer service. Experience shared by people who’ve done the hard yards and are sharing what they’ve learnt. Our initial blogging strategy. More relevant.

Strategy 91

Strategy Resources Feedback Metrics 91

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. We were facing the following challenges to operate their existing setup: With the continuous introduction of new products, the computer vision model needed to continuously incorporate new product information.

Training 97

Training Gamification Data Innovation 97

ShepHyken

JULY 21, 2017

I believe that as a quick first line of support, live chat is a great alternative. It will help you build a more powerful brand over time. On the other hand, having a great vocabulary will help your agent greet every customer with respect. Previous Customer Support Experience. – Shep Hyken. Writing Skills.

How To 92

How To Software Knowledge Base Tools 92

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M., .” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Finally, a whopping 90% of brands with online communities “say that suggestions from the community have been used to improve products or services.”

Tips 98

Tips Gamification Feedback Customer Success 98