Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros product leads will then take your questions in a dedicated Q&A session on the latest Khoros innovations across our Community, Care, and Marketing products that power our Brand Communities, Social Media Management, and Digital Service solutions. Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Lithium

FEBRUARY 6, 2024

Some blog areas are limited to Khoros customers only. Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Sign up today ! We made it through January!

Social Media 52

Social Media Knowledge Base Report Trends 52

Lithium

APRIL 2, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy: Early Access Program : If you are interested in joining our early access program to help give feedback and shape future content, please reach out to your Khoros Customer Success Manager by April 30, 2024. Sign up today !

Roadmap 52

Roadmap Metrics CRM Resources 52

Optimove

FEBRUARY 12, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lightning talks, interactive demos sparked iGaming marketers with how-to advice on winning player retention and optimization game plans for 2024 and beyond. If you missed the talks or demos, contact us so you don’t miss out.

Sports 59

Sports CRM Conference Groups 59

Optimove

FEBRUARY 1, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Due to popular demand, Optimove’s much-anticipated Lightning Talks are making a return at ICE 2024 between February 6th and February 8 th ! ” Embracing diverse markets for maximum gains enables a holistic and adaptable approach.

CRM 69

CRM Sports Consulting Data 69

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. Like every sporting mega event, Euro 2024 will attract a wave of new players.

Gamification 59

Gamification Sports Engagement Strategy 59

SurveySparrow

APRIL 30, 2024

This guide will walk you through a 7-step process to monitor online reviews in 2024. top 10 restaurants in Los Angeles” or “best invoicing software of 2024”. Pro Tip: If your review site offers marketing assets – such as digital badges, printed stickers, posters, etc., – use them to the max.

Management 52

Management How To Tips Guidelines 52

Clarivate

JANUARY 19, 2024

While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024. Establishing a strategic plan for 2024 requires IP leaders to place their bets on which of these trends will most likely impact patents and trademarks this year. This will be a game-changer.”

Industry 59

Industry Wireless Trends Financial 59

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Want a quick answer to what is the Facebook event cover photo size 2024? In 2024, the Facebook event photo size is 1920 pixels wide by 1005 pixels tall, with an aspect ratio of 1.91:1.

Social Media 57

Social Media Engagement Guidelines Tips 57

2020 Research

FEBRUARY 29, 2024

The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management. Get a front-row seat to the latest thinking, developments, and partnerships shaping the market research industry.

Trends 59

Trends Innovation Leadership Data 59

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Complimentary analyst report: Gartner’s Top Strategic Predictions for 2024 and Beyond “AI” was the biggest buzzword of 2023. Marketing Social media engagement: What is it and how to improve yours Measuring value and engagement on social media isn’t a new concept to marketers.

Social Media 52

Social Media CRM Video Contact Center 52

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Clarivate

JANUARY 8, 2024

The annual Clarivate Drugs to Watch report for 2024 features 13 new therapeutics with standout commercial and/or clinical potential. Clarivate data indicates a 90% probability that datopotamab deruxtecan will win marketing authorization in the United States, and projects 2029 sales of $2.7 billion for NSCLC and breast cancer combined.

Healthcare 59

Healthcare Government Trends Report 59

Feedbackly

MARCH 1, 2024

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. Depending on your company’s performance, you will have to cut back on a lot of things, from research to marketing spend.

Trends 59

Trends Metrics Policies Brands 59

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage.

Automotive 109

Automotive Healthcare Hospitality Retail 109

BirdEye

MARCH 15, 2024

A business YouTube channel is powerful for brand visibility, customer engagement, and content marketing. No longer producing content that aligns with your evolving business objectives, market trends, or customer expectations. In this blog, we’ll guide you through how to do this within minutes.

Social Media 57

Social Media How To Video Data 57

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

Conference 52

Conference Connections Case Study CRM 52

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. The post Unlocking Success in 2024 With These 6 Essential Learnings From 2023 appeared first on Beyond Philosophy.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Download InMoment’s 2024 Automotive Reputation Benchmarks Report for an exclusive look at the state of online reputation management in automotive today.

Automotive 260

Automotive Management Social Media Feedback 260

SurveySparrow

MAY 3, 2024

But you already know this…one of the reasons you are here reading this blog. 5) Comparatively new to the market, Survcate is yet another survey tool that offers integration with Salesforce. It allows you to streamline the marketing process and facilitates automated workflows. to help you find the right one.

Tools 52

Tools Survey Analysis Feedback 52

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 57

Automotive Hospitality Healthcare Retail 57

Optimove

DECEMBER 28, 2023

Enhance your customer segmentation with our advanced guide Download Now Why it Matters: From responsible AI use to journey orchestration, these are the places you should put your focus to elevate your CRM Marketing in the new year. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

CRM 69

CRM Marketing Social Media Analysis 69

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. AI is shaping the future of customer service, Embracing AI today means you’ll be ready for the customer-centric world that stays ahead in a fast-moving market to cater to your needs.

Trends 52

Trends Self Service Customer Service Chatbots 52

Forrester's Customer Insights

MARCH 15, 2024

Read this blog for a peek into the findings from this year’s evaluation, The Forrester Wave™: Merchant Payment Providers, Q1 2024, by Principal Analyst Lily Varon.

Marketing 53

Marketing Retail Trends Customers 53

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker.

Insurance 105

Insurance Consulting Travel B2B 105

Optimove

JANUARY 3, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Successful marketers always keep their eyes on the horizon. While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. All marketing should start with the customer. 

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

BirdEye

JANUARY 25, 2024

As we step into 2024, it’s time to dive deep and truly understand the role these profiles play in the success stories of businesses everywhere. In this blog, we’ll unwrap the latest trends, insights, and strategies, providing a comprehensive look into the transformative power of Google Business Profiles for businesses of all sizes.

Automotive 52

Automotive Hospitality Healthcare Retail 52

NobelBiz

FEBRUARY 13, 2024

In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team!

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySparrow

FEBRUARY 22, 2024

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. The platforms include but are not limited to CRM, email marketing tools, and payment gateways. The post 5 Best Customer Retention Software to Try in 2024 appeared first on SurveySparrow.

Customer Retention 52

Customer Retention Software Gamification e-support 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. ” he asked.

Marketing 59

Marketing Sports Multi-Channel CRM 59

Feedbackly

MARCH 28, 2024

The research began in February 2024 and will continue until the end of April. S-Market Pendoliino in Tampere has been selected from grocery stores to participate. Results regarding the influence of different playlists will be available during spring 2024.

Feedback 105

Feedback Retail Study Employee Experience 105

Feedbackly

MARCH 7, 2024

For one, you will have access to real-time and accurate data on your customers as well as the market dynamics. The post CX Trend in 2024: Why More Brands Are Focusing on Centralizing Their Data? Data centralization can help you with both. It will help you identify new opportunities and capitalize on them sooner (or even instantly).

Trends 52

Trends Customer Journeys Data Brands 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. In 2024, over 55% of web traffic is from mobile devices.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The post Insider hot takes: CS & Sales synergize to unleash predictable growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 108

Sales Customer Success Strategy Industry 108

SurveySparrow

FEBRUARY 18, 2024

Known for its user-friendly interface and extensive features, it helps businesses of all sizes gather valuable feedback, conduct market research, and measure customer satisfaction. But again, if you’re looking for alternatives to SurveyMonkey, try going through our blog. Now you know why we have the tool in our alternative list.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

NetBase

AUGUST 26, 2020

Identifying a new category is exciting, particularly when market research uncovers a first mover opportunity and your brand is ready to capture it. Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. The First Mover Club.

Marketing 81

Marketing Trends Banking Competitive Advantage 81