Gainsight

FEBRUARY 8, 2024

At The Customer Conference, Gainsight spoke about Commercialising Customer Success: A Fundamental Problem. In this blog post, we delve into the transformative changes reshaping the CS landscape and explore how CS teams can adapt to this new reality. Want to learn more strategies for CS teams in 2024? Want the highlights?

Customer Success 52

Customer Success How To Conference Touchpoint 52

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

Optimove

JANUARY 17, 2024

This will drive personalization, increase customer lifetime value, and cultivate a loyal, engaged customer base. But smart marketers know that this practice shouldn’t be limited to just once a quarter. But smart marketers know that this practice shouldn’t be limited to just once a quarter.

Loyalty 59

Loyalty Roadmap Study Touchpoint 59

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? The easy answer, and why we’re all here, lies within your customer base. No one is looking for growth-at-all-costs anymore.

Sales 90

Sales Customer Success Customers Communication 90

CX University

MARCH 18, 2024

This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions that cater to the specific needs and preferences of each customer. Customer Retention. Market Share and Customer Success.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

InMoment XI

JANUARY 9, 2024

B2B customers are more likely to continue doing business with a company that consistently delivers value, meets their expectations, and provides excellent service. Loyal customers are also more likely to recommend the business to others. Great customer experiences help your brand achieve differentiation. Access 1/3/2024.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. With an abundance of mobile survey tools available in the market, choosing the right one is a daunting task. 5) Yes Yes 9 Best Mobile Survey Tools of 2024 1.

Tools 52

Tools Survey Customer Experience NPS 52

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

Kustomer

NOVEMBER 4, 2020

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. The chatbot market size is projected to grow from $2.6 billion by 2024. billion in 2019 to $9.4 Let’s see what the future of CX holds, shall we?

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

BirdEye

NOVEMBER 29, 2023

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Table of contents What is furniture store marketing? How to market a furniture store?

Trends 57

Trends Tips Tools Marketing 57

Totango

MAY 7, 2024

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 98

Sports Sales Strategy Net Promoter Score 98

Kustomer

NOVEMBER 4, 2020

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. The chatbot market size is projected to grow from $2.6 billion by 2024. billion in 2019 to $9.4 Let’s see what the future of CX holds, shall we?

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Beyond Philosophy

NOVEMBER 9, 2023

Growth can come from your current customer base if they’re more satisfied. So, why would you not have a target for the retention of customers? Statistic #8: Invesp says 44% of companies have a greater focus on customer acquisition, and only 18% have that focus on retention. Therefore, the soft stuff matters, too.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Course Sales 78

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. Table of contents Why is carpet cleaning marketing important? 6 tips 5 tips on how to start a carpet cleaning business Rebranding?

Tips 57

Tips Strategy Marketing Social Media 57

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. No more “Here’s your customer success manager, see you never!”

Multi-Channel 100

Multi-Channel Sales Customer Success Effort Score 100

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. Inclusive Marketing: The amygdala is also involved in empathy.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

BirdEye

MARCH 21, 2024

A recent Birdeye study revealed that nearly 49% of businesses include Twitter marketing in their social media strategy. This blog post provides a comprehensive guide to the best times to post content on Twitter that your business can instantly use. Everyone is on Twitter (currently X), making it crucial to step up your Twitter game.

Social Media 57

Social Media Automotive Healthcare Hospitality 57

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Imagine you’re the marketing manager for a SaaS company, and you’re launching a new website to promote your product. How to Measure the Performance of a SaaS Company?

Metrics 52

Metrics Effort Score Net Promoter Score Measurement 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

ShepHyken

JANUARY 4, 2024

Your ability to retain existing customers directly impacts your bottom line — and you already know it’s cheaper to keep customers than to acquire new ones. These retention strategies will build your company a community of happy customers. Meeting customer expectations breeds brand affinity.

Loyalty 64

Loyalty Strategy Customer Retention Social Media 64