TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. A Weak Economic Outlook for 2023. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Operational and Staffing Challenges.

Innovation 124

Innovation Customer Centricity Technology Leadership 124

TechSee

NOVEMBER 7, 2023

In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. Allowing them to connect through a customer’s mobile phone and use the camera app, get a view of the machine, identify its fault, and often help correct it.

Customer Experience 124

Customer Experience Call Center Innovation Social Media 124

InMoment XI

OCTOBER 18, 2023

Be adaptable and innovative in your approach to meet these evolving customer needs. Staying ahead means being willing to evolve and innovate. These meetings allow you to connect the dots between your CX initiatives and financial outcomes. To thrive, it’s essential to embrace change and remain agile.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Innovation 96

Innovation Resources Entertainment Sports 96

Strativity

JUNE 23, 2023

Aruliden’s design work awarded recognition are the Verizon Stream TV Soundbar with Bang & Olufsen Audio, Verizon GizmoWatch 3 , Verizon GizmoWatch Disney Edition , Verizon Receiver , and the Verizon Connectivity Suite. The team set out to create something memorable, experiences that would resonate with our customers.

Innovation 52

Innovation Company Connections Video 52

Uplight

JANUARY 22, 2024

After speaking, sponsoring, and connecting with industry colleagues at 11 events in 2023, Uplight is excited to announce its conference line up for the first quarter of 2024. We’ll be discussing AI’s role in customer engagement, how our strategic partnerships are helping accelerate the clean energy transformation, and more!

Conference 59

Conference Innovation Connections Customer Engagement 59

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. He is also the founder of CX Accelerator, a non-profit community to equip, encourage, and connect Customer Experience professionals at every stage in their journey.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

BirdEye

SEPTEMBER 1, 2023

You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey. Kiran Bellare and Uday Ghatikar: Fireside chat Kiran Bellare is the Product Head of Generative AI at Google.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Lithium

OCTOBER 3, 2023

The Khoros Kudos Awards is an annual customer awards program that recognizes leading B2C and B2B brands who innovate to connect, service, and establish trust with their customers through the modern digital channels people prefer, including social media, websites, brand messaging, online communities, and more.

B2C 52

B2C Social Media B2B Video 52

Lithium

OCTOBER 3, 2023

Congratulations to the 2023 Kudos Awards Winners & Finalists! We are so excited to announce the winners and finalists for 2023! Live Q&A with the KhorosProduct Team Oct 18th, 10am CT Our Khoros product team will present an overview and take questions on the latest Khoros innovations across our product line up.

Analytics 52

Analytics B2C Social Media Report 52

Totango

APRIL 18, 2023

That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing. The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely.

Innovation 98

Innovation Customer Success Customer Journeys System 98

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Our technology offers tremendous business value.

Connections 52

Connections e-support Customer Experience Financial 52

Kustomer

APRIL 14, 2023

Demonstrating How Kustomer Delivers Connected Service that Scales & Delights Kustomer recently attended Shoptalk in Las Vegas, NV on March 26-29, 2023. Take a look below at some of the highlights from our time at Shoptalk 2023. Check out the activations below. You can still enter the sweepstakes here.

Retail 52

Retail Hotels Leadership Conference 52

InMoment XI

MARCH 18, 2024

However, 2023 marked a turning point – InMoment unlocked major innovations to overcome these challenges: Multi-Signal Collection and Conversational AI: InMoment’s open technology ingests all data types, soliciting actionable feedback through conversational interactions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. Many organizations are modernizing their communications systems to streamline operations and keep employees (and customers) connected in a hybrid world. 2023 will be all about customer lifecycle management (CLM). Top 5 UC Predictions for 2023.

Communication 70

Communication Contact Center Return on Investment System 70

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Data Groups 52

West Monroe

FEBRUARY 13, 2023

Listen to "Leveraging Innovation for Companies At Any Scale" on Spreaker. About the episode What does it mean to enable innovation—whether your company is a start-up, a fast growing company, or a mature corporate? Featuring Betsy Ziegler CEO of 1871, Chicago’s innovation hub and the No.

Innovation 52

Innovation Company Groups Strategy 52

Gainsight

APRIL 12, 2023

There’s a lot to love about Amsterdam, including … Pulse Europe 2023. Pulse Europe 2023 Lands in Amsterdam Over the years, Pulse Europe has become more than EMEA’s premier conference for the customer success (CS) community. So why did we choose Amsterdam as our new home for Pulse Europe 2023?

Conference 52

Conference Customer Success Connections Consulting 52

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. And stay tuned for some exciting announcements on Totango product innovations coming soon! The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 85

Innovation Video CRM Customer Success 85

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Conference 52

Conference Analytics Connections Tips 52

Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. IPfolio enables R&D teams to leverage the power of connected data and services for innovation management throughout the entire IP lifecycle. and/or its affiliates in the U.S.

Software 59

Software Report Management Marketing 59

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Higher job satisfaction It is common knowledge that sales teams want to get out there and connect with leads more than anything else.

Sales 110

Sales Chatbots Trends Report 110

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! Aurora Product Connect: Badges We’ve been researching and developing the next iteration of Badges for Aurora. Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Entertainment 52

Entertainment Social Media Analytics Brands 52

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. 2023 ONE Award Winners Brand Guardian: Support Services Group The ‘Brand Guardian’ , safeguarding and enhancing the brand, was awarded to Support Services Group.

Connections 52

Connections Contact Center Analytics Innovation 52

ShepHyken

OCTOBER 29, 2023

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: There is a very close connection between customer experience and marketing.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

AWS Machine Learning

APRIL 29, 2024

Arcee’s innovative continual pre-training (CPT) and model merging techniques have brought a significant leap forward in the efficient training of LLMs, with particularly strong evaluations in the medical, legal, and financial verticals. At Arcee , we focus primarily on enhancing the domain adaptation of LLMs in a client-centric manner.

Training 98

Training Case Study Comparison Innovation 98

BirdEye

MAY 5, 2023

Embracing these innovative, solution-driven strategies to navigate the skyrocketing costs of traditional advertising can bypass the costly race to the bottom. Networking: Connect with potential clients and partners. Simply create an account, list your offerings, and connect with potential clients in your area.

Advertising 98

Advertising Automotive Retail Sales 98

NobelBiz

AUGUST 22, 2023

An essential factor that solidifies NobelBiz’s position as a dependable provider is its remarkable Carrier-of-Carriers Network, an innovation that secures the industry’s most competitive cost-per-minute rates. This underscores the company’s dedication to innovation and cost optimization.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Think Customers

FEBRUARY 2, 2023

Lowe’s Chairman and CEO Marvin Ellison at the NRF Big Show 2023 Celebrating a visionary Lowe’s Chairman and CEO Marvin Ellison received the Visionary Award at the NRF Foundation Honors ceremony. The post Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty appeared first on 1to1 Media.

Retail 52

Retail Leadership Consumers Innovation 52

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Calabrio is honoured to be recognised for empowering frontline staff, unravelling complexity, and driving impact through customer experience. .

Innovation 52

Innovation Customer Centricity Analytics Customers 52

ShepHyken

MAY 28, 2023

While ancillary products are not a new concept, the sophistication with which they are merchandised has entered new territories thanks to artificial intelligence-led innovations. Connect with Shep on LinkedIn. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

Knowledge Base 101

Knowledge Base Strategy Examples Meeting 101

CX University

MAY 23, 2023

It was inspiring to witness professionals from diverse backgrounds come together, exchange ideas, and forge connections within the CX community. I highlighted how incorporating design principles can help organizations uncover valuable insights, identify pain points, and develop innovative solutions.

Conference 52

Conference Customer Centricity Innovation Strategy 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. The Card & Payments Awards recognise excellence, success and innovation across the UK and Irish card and payments industry.

Banking 52

Banking Innovation Industry Hotels 52