Customer Experience Management: Optimizing Your Strategy for Financial Success

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In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.

In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. She’ll explore how to pinpoint, measure, and attain benefits such as increased revenue per customer, call reduction, reduced attrition, referral growth, and reduced cost-to-serve through CX improvements, all while actively engaging your customers.

You'll walk away knowing how to:

DEFINE the most effective CX measures and metrics for your organization
MASTER the art and science of quantifying the value of customer experience
NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation
ESTABLISH a structured approach to embedding CX benefits into internal processes and governance
EXPLORE innovative perspectives on business results and return on investment (ROI)

Don't miss this opportunity to transform your customer and employee experience strategy into tangible financial success! Register today!

October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

Brought to you by:

Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Diane Magers is a globally renowned speaker, a passionate, recognized thought leader, and founder and CEO of Experience Catalysts, an experience management advisory, coaching and consulting firm.

She is a founding member and past CEO for the Customer Experience Professionals Association (CXPA). She holds the designation of CCXP (Certified Customer Experience Professional), an MBA, and an MS in psychology.

As a previous practitioner with over 25 years of building and growing experience including Sysco Foods and AT&T Business Solutions, Diane’s passion is advising and coaching individuals, teams, and leaders to adopt and build the critical capabilities to define, design, and drive impact and measurable value for customers and their brands. She has influenced brands such as VMWare, State Farm, and Invisalign.

Diane is a professor of practice for the Michigan State University CXM Master’s Program and Instructor of Experience Management at Southern Methodist University. She is recognized on multiple “Experience Influencers to Follow” lists, including the recent “Women in Power” and her recognitions including the CX Academy’s CX Fellowship Award and the CXPA Extra Mile Award winner.

Customer Experience Update

Customer Experience Management: Optimizing Your Strategy for Financial Success

with Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Get a Free Recording!

Diane Magers, Founder and Chief Experience Officer at Experience Catalysts