Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Published on: August 12, 2015. Building an emotional connection with customers isn’t easy. Measure the right things You want to incentivize your team to show understanding and build a connection with customers.

Customer Engagement 48

Customer Engagement Engagement Social Media Sports 48

Comm100

MAY 4, 2022

In this article, you’ll see why credit union digital transformation must be a priority and how credit unions can accelerate their digital transformation with the introduction of digital customer engagement software and tools. As we’ve seen, members want to connect with their credit unions digitally, conveniently, and quickly.

Chatbots 189

Chatbots How To Omni-Channel e-support 189

TechSee

JUNE 16, 2022

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

Comm100

MARCH 4, 2021

In fact, it was the highest CSAT score recorded in our annual benchmark reports since its launch in 2015. While there are many reasons for this, one that is at the heart of it is their ever-increasing embrace of omnichannel customer engagement. Recommending reading: What does omnichannel customer engagement mean? .

Data 131

Data Omni-Channel Effort Score Report 131

Avaya

MAY 18, 2016

At the 2015 Asia-Pacific Economic Cooperation (APEC) forum, a small- and medium-sized enterprises’ working group noted that technology adoption and the digital economy are crucial to harnessing APEC’s potential for economic growth. Having access to all the data and intelligence facilitates innovations and closer customer engagement.

Connections 40

Connections Tourism Competitive Advantage Omni-Channel 40

Michelli Experience

FEBRUARY 14, 2017

Great customer experience brands are not only “visual storytellers” but they are supporting their customers as those brand loyalists visually communicate about their brand journey. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015.

Video 235

Video Retail Communication Course 235

Experience Investigators by 360Connext

JANUARY 23, 2015

We get asked a lot about how to help customers in the 24/7 always-connected world we live in. Customers turn to social media to get questions answered quickly, report issues about products, praise great service and much more. Social Customer Care: Best Practices for Major Engagement. 30, January 2015.

Customer Care 110

Customer Care Social Media Marketing Conference 110

Experience Investigators by 360Connext

MARCH 31, 2015

SXSW 2015 was no exception. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Technology 110

Technology Customer Experience Social Media Trends 110

Experience Investigators by 360Connext

MARCH 24, 2015

Mike Zarin (@zarin) March 24, 2015. via Gina Bhalwalker @scottrade #ngce — Jeannie Walters (@jeanniecw) March 23, 2015. Other topics that dominated included the challenges around multi-channel, “nomadic” customers and how difficult it is to understand them. So many answers! NGCE [link] pic.twitter.com/U8rdqOdYqS.

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

CSM Magazine

AUGUST 3, 2021

The Customer Experience team aims to transform how customers interact with McDonald’s. The team combines the best of McDonald’s Data Analytics and Digital Customer Engagement with Global Marketing, Global Restaurant Development and Restaurant Solutions. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer Touchpoint Leadership Consulting 52

Experience Investigators by 360Connext

JUNE 15, 2015

Women, he believes, consider the customer more. YWCA Chicago (@YWCAChicago) June 10, 2015. Impressive #leader who understands what #customer first leadership means. A photo posted by Jeannie Walters (@jeanniewalters) on Jun 10, 2015 at 11:26am PDT. Jack Ma @AlibabaGroup “women are key to #success “!

Leadership 110

Leadership Innovation Social Media Consulting 110

InnerTrends

DECEMBER 2, 2019

Automation tools can be used to onboard as many users as possible and convert them into paying customers. With less leads to follow up, you have the opportunity to make personal connections with these new users in order to convert them into paying customers. Considered signup will bring you quality leads, but less of them.

Case Study 105

Case Study Study Metrics Strategy 105

CSM Magazine

DECEMBER 1, 2021

New data from Dixa , a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service. . To download the full report, please visit: [link]. About Dixa.

Consumers 52

Consumers Brands Customer Service Data 52

Experience Investigators by 360Connext

FEBRUARY 16, 2015

Lowe’s has revealed more technology around a big topic at CES this year: the connected home. Technology and data are critical to achieve a truly connected home, but customers don’t want to concern themselves with such things. Robert Schmid (@roberteschmid) January 7, 2015. Image via CESweb.org.

Marketing 110

Marketing Conference Innovation Transportation 110

Wired and Dangerous

MARCH 7, 2016

workers in 2015 who Gallup considered engaged in their jobs averaged 32%. The majority (50.8%) of employees were “not engaged,” while another 17.2% ” The 2015 averages are largely on par with the 2014 averages, and reflect little improvement in employee engagement over the past year.

Employee Engagement 70

Employee Engagement Training Engagement Financial 70

Experience Investigators by 360Connext

DECEMBER 11, 2014

How Developed is Your Customer-Centric Strategy for 2015? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 272

Customer Experience Customer Journeys Leadership Airlines 272

Wired and Dangerous

AUGUST 20, 2018

” The 2017 data are largely on par with the 2015 data and reflect little improvement in employee engagement over the past year. Engaged employees are involved in, enthusiastic about, and committed to their work. Engaged employees support the innovation, growth, and revenue that their companies need.

Customer Journeys 70

Customer Journeys Employee Engagement Training Report 70

Experience Investigators by 360Connext

APRIL 23, 2015

Jon Galloway (@jongalloway) April 12, 2015. Vocal customers offer valuable ideas. I asked Amy about how she hears from customers like me, who sometimes are using their app on a daily basis. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Thanks, @TripIt ! —

Social Media 110

Social Media Travel Rewards Programs Innovation 110

Experience Investigators by 360Connext

MARCH 18, 2015

A photo posted by Jeannie Walters (@jeanniewalters) on Mar 14, 2015 at 1:04pm PDT. . A photo posted by Stan Phelps (@9inchmarketing) on Mar 17, 2015 at 7:22pm PDT. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. So, yes, there are things to complain about.

Interaction 110

Interaction Conference Innovation Fashion 110

Experience Investigators by 360Connext

JULY 24, 2015

Sprout Social (@SproutSocial) July 22, 2015. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Net Promoter Score 110

Net Promoter Score Effort Score Metrics Comparison 110

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. More Posts - Website Follow Me: The post March Madness!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Optimove

OCTOBER 24, 2019

Think about marketing professionals from lastminute.com, ZEE5, Carbon38, Groupe Dynamite, MyTheresa, GlassesUSA, Lifesum, Rebecca Taylor, DVF, Culture Trip, and Talkspace gathering and answering burning questions, such as how to create value for every customer, always? How to win with long-term customer engagement?

CRM 40

CRM Connections Groups Strategy 40

Eptica

JANUARY 20, 2016

Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Published on: January 20, 2016. Eptica research backs up the need to make self-service easier. Share this page on: Tweet.

Self Service 48

Self Service Customer Service CRM Contact Center 48

Experience Investigators by 360Connext

JUNE 22, 2015

A video posted by Chicago Botanic Garden (@chicagobotanic) on Apr 15, 2015 at 7:00am PDT. Don’t forget how customers think about your products. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Help users find each other and support your brand.

Social Media 110

Social Media Engagement Video Innovation 110

Eptica

SEPTEMBER 10, 2015

Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Published on: September 11, 2015. As technology gets more complex, and consumers look to connect it all together, the importance of the customer experience becomes ever more vital.

Self Service 48

Self Service Customer Service Social Media Retail 48

Eptica

DECEMBER 18, 2015

Date: Friday, December 18, 2015 Telecoms customer complaints rising in the UK. Published on: December 18, 2015. According to its latest customer service report complaints against telecoms companies are increasing. How will they cope at this critical time? How will they cope at this critical time?

Social Media 48

Social Media Sports Contact Center CRM 48

Experience Investigators by 360Connext

JANUARY 26, 2015

It is a often a price-based customer battlefield. Social Customer Care: Best Practices for Major Engagement. 30, January 2015. Are you ready to engage with customers on social media? There are a few things you need to know about social customer care before you jump in, and many brands are blowing it!

Industry 110

Industry Customer Experience Social Media Leadership 110

Comm100

NOVEMBER 2, 2020

Then, to ensure customer satisfaction remains high after the purchase is complete, chatbots can answer the repetitive customer service questions, and escalate those they can’t to the most appropriate human agent. In 2015, Australia-based mobile carrier Tangerine added a B2C offering to its B2B products.

Chatbots 143

Chatbots Examples Customer Service Banking 143

Alida

JULY 28, 2016

To learn more about this topic, join us at the 2016 Customer Intelligence Summit , where Lauren Meewes, senior program manager of seller at eBay, and Catherine Makk, vice president of global insights at HarperCollins, will share how to use customer feedback to give context and meaning to big data. The big data hype is officially dead.

Data 100

Data Social Media Analytics Entertainment 100

Eptica

JUNE 3, 2016

Author: Steve Nattress For increasing numbers of people mobile is their preferred means of connecting to, and communicating with, the outside world. Time spent on mobile devices grew by 117% year on year between 2014 and 2015 and nearly half of all ecommerce transactions now take place on mobile devices. Published on: June 03, 2016.

Self Service 48

Self Service Customer Service Social Media Ecommerce 48

WorkOutLoud

MARCH 23, 2020

WorkOutLoud’s community platform has been serving businesses since 2015. With millions of engagements, tens of thousands of users and discrete communities we have learned a few things. “The platform addressed the challenge we had quickly and efficiently.

Analytics 52

Analytics Meeting Groups Report 52

Eptica

OCTOBER 6, 2015

Date: Tuesday, October 6, 2015 How to prevent utility customer service delivering a shock. Published on: October 06, 2015. Author: Michael Cheung Recent research from charity Citizens Advice found major differences between how UK utilities handle customer service. So how can they better connect with customers?

Self Service 48

Self Service Customer Service Social Media Contact Center 48

Experience Investigators by 360Connext

JULY 9, 2015

A photo posted by Pink Bows & Twinkle Toes (@pinkbowstwinkletoes) on Jul 8, 2015 at 8:51am PDT. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. #julepmaven #mavenunboxing #julep #nailpolish #subscriptionbox #subscription #july #unboxing. I canceled Julep via email, too.

Social Media 110

Social Media Consulting Customers Policies 110

Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Influitive

OCTOBER 28, 2015

A 2015 B2B Buyer’s Survey report found that 75% of buyers rely on social media to research potential vendors. And 43% of those buyers use it to connect with individual thought leaders to ask for their opinions on the product or service. A Guide To Engaging B2B Customers In The Digital Age.

B2B 89

B2B Marketing Social Media eBook 89

Influitive

SEPTEMBER 21, 2018

Don is an inductee in the Data & Marketing Association Hall of Fame, and holds the title as SatMetrix’s “world’s most authoritative expert on customer experience” for 2015. So, he definitely knows a.

Brands 49

Brands How To Marketing Customers 49