Speed creates customer confidence: what is the velocity of your customer service?
NOVEMBER 10, 2016
I heard his presentation on the subject of how quickly a business moves when I had the privilege of working with the bank, and I realized the importance of how velocity applies to the customer service experience. It’s not hard to see how velocity can benefit the customer service experience. Customers want fast service – whether they are waiting in line, calling the customer service center or waiting for an email response. Our customers notice our efforts, too.