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Birdeye vs. Reputation.com: Comprehensive comparison of features & benefits

BirdEye

For location-based businesses of all sizes, Birdeye’s AI-powered tools and all-in-one solutions for reputation, social media, and customer experience management make it the superior choice. It is the most trusted AI-first platform for reputation and social media management.

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How to Improve Student Support Services – Meeting Sky-High Expectations in Higher Education

Comm100

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

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A digital strategy expert on health care’s $9 billion opportunity

Alida

Today’s empowered patients are demanding more from health care providers, and as a result health systems are investing more in new technology. Bennett’s industry expertise includes serving as a key advisor to the Mayo Clinic Social Media Network before its formal inception in 2010. billion by 2020.

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Top types of customer communication channels

Comm100

Social media. According to a 2012 Aberdeen Group Report , companies that use live chat save up to 50% or more on support costs versus other methods. Social Media. There’s no doubting the hold that social media now has as a customer engagement channel, especially for younger generations of customers.

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The 7 components of superior self-service systems

Eptica

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. Self-service systems provide the answer. Centralized knowledge base At their heart successful web self-service systems need a powerful, self-learning knowledge base. Published on: June 15, 2016.

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3 Rules for Investing in Good Relationships with Customers

Experience Investigators by 360Connext

Think about how you can make their lives easier by making it easier to navigate your store, your web site, your IVR system or mobile app. Image Credit: 401(K) 2012 via Creative Commons license. Understand your customers are not obsessing over your brand. How can you make these experiences faster, easier, and happier?

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txt.me Omnichannel Live Chat Customer Care App

CSM Magazine

Customers don’t call you to say goodbye when they’re fed up with your service – you could be losing them every day without knowing it, thanks to a poor customer care system. Since 2012, the percentage of companies using Omnichannel has gone from 20 to over 80 percent. Here’s what the app offers: Free tier.