Lumoa
MARCH 5, 2018
very often experience the same old "traditional" system. In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. Now, at least 89% of companies expect to compete mostly on the basis of customer experience, versus 36% in 2012. Does it sound familiar? Luckily, things have changed.
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kerry Bodine
JANUARY 18, 2021
While my co-author Harley and I were prepping Outside In for publication back in the spring of 2012, I learned about the strange practice of soliciting “blurbs,” those pithy words of praise on a book’s back cover that tout the messages inside. There’s even a verb associated with this process — as in, “Would you consider blurbing our book?”.
CSM Magazine
NOVEMBER 3, 2023
The global choice BPOs offer to clients ensures fully informed decisions can be made on delivery location, with countries such as South Africa offering a highly empathetic, culturally aligned and cost-effective option. since assuming the role of General Manager in 2012. and South Africa.
CX Journey
DECEMBER 11, 2018
Rob created a Shared Values Process/Operating System, which is a training and culture change tool. This book outlines the foundation for his "people operating system." In 2012, I wrote about his first book, Brand Integrity , and in 2013, I wrote about his second, Engaged!
Experience Investigators by 360Connext
NOVEMBER 26, 2014
Think about how you can make their lives easier by making it easier to navigate your store, your web site, your IVR system or mobile app. It’s ingrained in their culture. Image Credit: 401(K) 2012 via Creative Commons license. Understand your customers are not obsessing over your brand.
Magellan Solutions
MAY 6, 2024
Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option. Geographic, cultural, and linguistic proximity can make nearshore outsourcing appealing for organizations looking to balance cost savings with regional advantages. Don’t worry!
Expert insights. Personalized for you.
303 
Let's personalize your content