Customer Bliss
SEPTEMBER 27, 2018
Communicate Your CX Strategy With Leaders, Stakeholders, and Outliers. During this change management process, Lucy explains that in bringing various teams together, in addition to presentations, she brought in a management consultant to help them bridge communications and achieve their mission. About Lucy Norris.
Integrity Solutions
NOVEMBER 22, 2022
With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning.
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Lumoa
MARCH 5, 2018
In 2015, only 3% of B2B companies valued customer experience as an integral part of company culture. So did omnichannel communications and personalization. Now, at least 89% of companies expect to compete mostly on the basis of customer experience, versus 36% in 2012. Luckily, things have changed.
Magellan Solutions
FEBRUARY 23, 2017
A call center agent’s performance and career in the industry largely depends on his communication skills. But there is more to communication than talking. Much of communication happens in the processes of listening and asking pertinent questions, which are two major tasks of call center agents.
CSM Magazine
NOVEMBER 3, 2023
Utility organisations can use this to facilitate proactive communications with customers to ensure they have the best deal. The global choice BPOs offer to clients ensures fully informed decisions can be made on delivery location, with countries such as South Africa offering a highly empathetic, culturally aligned and cost-effective option.
CX University
MAY 16, 2023
Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation. Engaged employees are more likely to deliver exceptional service, be productive, and create a positive work culture that encourages teamwork and innovation.
NICE inContact
JULY 25, 2019
According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. The ability for agents to give feedback and communicate how they feel is a way to engage them that doesn’t require a promotion or raise.
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