ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. In their 2009 meta-analysis presented by Gallup, Harter et al. He writes about how employee engagement and customer experience can enhance business performance.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

Customer Bliss

MARCH 23, 2022

In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” .” Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

Case Study 139

Case Study Culture Study Company 139

CSM Magazine

APRIL 18, 2024

Founded in 1998 by Dave Stephens, DSSL Group was formed in 2009 and is now run by Dave’s eldest son Aaron Stephens as Group Managing Director with his two brothers alongside him on the board. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

System 52

System Management Customer Relationship Management CRM 52

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

InMoment XI

JULY 15, 2009

On Tuesday, July 14, 2009, Allegiance, Inc. announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.

Leadership 200

Leadership Innovation Loyalty Feedback 200

Gainsight

DECEMBER 5, 2023

Gainsight, founded in 2009 in St. Louis, started as JBara Software, with St. appeared first on Gainsight Software. Louis As Pulse makes its way back to St. Louis, it’s more than a change of scenery—it’s a return to where it all began. Louis-based Cultivation Capital making the initial investment. See you in May!

Conference 52

Conference Meeting Travel Entertainment 52

Gainsight

DECEMBER 5, 2023

Gainsight, founded in 2009 in St. Louis, started as JBara Software, with St. appeared first on Gainsight Software. Louis As Pulse makes its way back to St. Louis, it’s more than a change of scenery—it’s a return to where it all began. Louis-based Cultivation Capital making the initial investment. See you in May!

Conference 52

Conference Travel Entertainment Innovation 52

Clarivate

OCTOBER 5, 2023

A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. The value of investing in change during challenging times has been demonstrated historically.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Comm100

FEBRUARY 1, 2023

Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat used by such higher education institutions as University of British Columbia, Thompson Rivers University, McMaster University, and The Open University.

Effort Score 223

Effort Score Wait Times Video Communication 223

Qualtrics

AUGUST 7, 2019

I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. It meant more impact and more hands-on experience with scaling software. The role was very interesting and rewarding, but it lacked the technical complexity I was looking for.

Software 36

Software Management Healthcare Culture 36

SurveyGizmo

MAY 20, 2021

The SPSS software package was created for the management and statistical analysis of social science data. and was later acquired by IBM in 2009. . SPSS is short for Statistical Package for the Social Sciences, and it’s used by various kinds of researchers for complex statistical data analysis.

Analysis 98

Analysis Survey Data Government 98

datastax

JUNE 18, 2019

Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. I’m quite familiar with Velocity because I’ve been attending it on and off since 2009. I plan to return to the Velocity and Software Architecture conferences next year.

Conference 63

Conference Data Management Software 63

Gainsight

NOVEMBER 1, 2022

When I wanted to scale my company in 2009, I was faced with the conundrum of choosing between hiring more people to onboard and service our accounts and risking future layoffs versus improving overall business efficiency. When you buy software, you are effectively buying into its community of users, and that’s a part of its value proposition.

B2B 52

B2B B2C Software Customer Success 52

Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. Christoforos Zafeiris works as the SEO Copywriter for the email marketing software company Moosend. Let me know what you think, how would you react in this situation.

Brands 147

Brands How To Policies Course 147

Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. 3 Ways Real-Time Customer Feedback Software Can Help You Navigate the Situation. The Impact of Global Events on the Retail Industry. This shouldn’t be the end of your efforts.

Retail 208

Retail Feedback Trends Consumers 208

AWS Machine Learning

JUNE 15, 2022

Great purchase though!", "overall": 5.0, "summary": "Heavenly Highway Hymns", "unixReviewTime": 1252800000, "reviewTime": "09 13, 2009" }. He has extensive software development and enterprise architecture experience. The music is sometimes hard to read because we think the book was published for singing from more than playing from.

Data 70

Data Analysis Advertising Groups 70

Ecrion

JULY 31, 2018

Ecrion Software, a leader in the development and implementation of smart, modern customer communications management software, is pleased to announce a new partnership agreement with TriPartum , a CCM solutions provider based in the United Kingdom.

Software 40

Software Communication Sales Marketing 40

Retently

MARCH 23, 2023

The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Other brands in antivirus software, such as Kaspersky, report relatively high NPS results, although they don’t provide exact statistics. Since 2009, CIGNA has been monitored by relevant authority institutions.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Magellan Solutions

APRIL 24, 2020

It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. is the company behind the workplace communication software Slack. Though they are currently headquartered in San Francisco, California, Slack was founded in 2009 in Vancouver, British Columbia.

Company 59

Company Banking Telecommunications Airlines 59

Customer Bliss

JANUARY 24, 2017

From his LinkedIn: Scott Bajtos joined VMware in 2009 and oversees the company’s global services team, which includes education, technical support, professional services support and customer advocacy to ensure a best in class pre and post sales experience for customers and partners.

Loyalty 100

Loyalty Leadership System Engagement 100

Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Swiftpage is the owner of Act! ,

CRM 98

CRM Customer Relationship Management Customer relationships Social Media 98

Hero Digital

APRIL 8, 2020

In 2009, researchers from University College London discovered a peculiar thing about habits. Will Gen Z learn “business” software before they’re even in the workforce? Or will the phenomenon of Bring Your Own Device (BYOD) evolve into Bring Your Own Software (BYOS)?

Banking 104

Banking B2C Healthcare Study 104

Esteban Kolsky

JANUARY 24, 2016

Then I remembered, back in 2009-2010 we had the same problem, with the same chart. Eventually he agreed, but not before damaging his reputation in the SCRM/CRM/Enterprise Software communities… which to this day continues to haunt him. This is a popular chart, for some reason.

CRM 0

CRM Conference Employee Experience Groups 0

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Allen Cinzori , Managing Director, Software Equity Group. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it.

Metrics 72

Metrics Company Survey Self Service 72

Gainsight

DECEMBER 6, 2018

It’s a tale as old as time—well, as old as, like, 2009 maybe. I’m unapologetically passionate about what I do, but I wouldn’t blame anyone for failing to appreciate the wonder and thrill that is business-to-business enterprise software strategy. Why was everyone so fired up? Gainsight does CS really well.”.

Customer Success 45

Customer Success How To Effort Score ROI 45

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Your anti-virus software expires in one week. Someone at the security software company surely would have an answer. Computers however, were a totally different beast. Would you like to renew for the year?”.

Social Media 48

Social Media Video Entertainment Software 48

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 Cloud based application programming interfaces (APIs– basically software building blocks) are a great way to quickly add new features and channels as you need them. There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

ShepHyken

JANUARY 5, 2018

Businesses that use texting for customer support usually leverages a secure business-level text messaging software that is able to store customer profile information as well as past conversation history. He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Wired and Dangerous

MAY 6, 2021

After all, the last thing you want is to be left responsible for maintaining software long after the project is concluded especially if the working relationship becomes strained. In matters of acceptance, the development contract also delves into specific issues. An enterprise agreement cannot include any unlawful content.

Government 91

Government Banking Software Groups 91

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Your anti-virus software expires in one week. Someone at the security software company surely would have an answer. Computers however, were a totally different beast. Would you like to renew for the year?”.

Social Media 40

Social Media Video Entertainment Software 40

Magellan Solutions

JUNE 15, 2021

– You need to assess if the call center organization provides the best tools and software or if agents compromise quality due to subpar devices. Despite the fact that they have advanced software in the information technology sector. This will give you an idea how long an agent can work for your business.

Customer Service 52

Customer Service Call Center First Call Resolution Customer Retention 52

Amity

SEPTEMBER 7, 2016

I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. And I found some interesting software companies that did this sort of thing. I found a company called GetActive Software and they worked with large, national, non-profit political campaigns, higher ed, public broadcasting -- that kind of thing.

Customer Success 0

Customer Success Groups Customers Metrics 0

Forrester's Customer Insights

JUNE 30, 2022

As a result, the loose set of operating principles that emerged circa 2009 has become the default approach for most software-intensive organizations and is having an increasing effect […]. DevOps 2030: People, Practices, And Platforms The verdict is in: DevOps isn’t just a trendy term or shiny new thing.

Software 5

Software Customers 5

CSM Magazine

JUNE 27, 2018

Cathal McGloin is an entrepreneur and engineer with a passion for developing software that solves business problems. McGloin originally hails from Southern Ireland and is now based in Boston Massachusetts. million Euros in 2014.

Chatbots 40

Chatbots Insurance Case Study System 40

LiveChat

JANUARY 14, 2020

Remember the 2009 blockbuster hit Avatar? Quoting the information from the product’s homepage, “Dabby is designed to play any online content on your TVs without forcing you to download apps or load 3rd party software.” Following the South Korean giants, Mercedes took the stage for the final keynote of the day. Image: Dabkick).

Automotive 64

Automotive Conference Travel Technology 64

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. "For example, we use the Zendesk customer service software platform, and a simple 'Good -- I'm Satisfied' or 'Bad -- I'm Unsatisfied' rating for each help desk ticket is captured. Uberflip: a Case Study in Scaling Customer Success.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48