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How To Adapt Your Brand To Be Socially Responsible In Times Of Crisis

Storyminers

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. The media might be more inclined to show what a large corporation has done, but even if you are a start-up, with no marketing strategy or whatsoever, you can still help.

Brands 147
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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Have a social media response team. The Twitterpology.

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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Your anti-virus software expires in one week. Live Chat, email, social media, phone call, she didn’t care. Someone at the security software company surely would have an answer. Computer viruses.

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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Social media accounts might be inaccurate or outdated.

CRM 98
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The CX Storytime Tale of The Disappearing Digits

Russel Lolacher

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Your anti-virus software expires in one week. Live Chat, email, social media, phone call, she didn’t care. Someone at the security software company surely would have an answer. Computer viruses.

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Avoid Seasonal Highs and Lows with These Customer Experience Tips

CSM Magazine

It’s also a 50% increase from 2009’s record low of $4.06 social media strategy, billing changes). Cloud based application programming interfaces (APIs– basically software building blocks) are a great way to quickly add new features and channels as you need them. trillion spent in 2007. since last year.

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Guest Blog: Instant Customer Service – Just Add Text Message

ShepHyken

Customer service channels like phone, email, live chat and even social media have been popular ways businesses are multiple channels to support customer needs. He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform. There’s one that is missing. Text Messaging.