Bill Quiseng
MAY 8, 2017
the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
CSM Magazine
APRIL 18, 2024
” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo. “However, we also knew this was long winded.
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Gainsight
OCTOBER 23, 2019
The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.
Esteban Kolsky
JANUARY 24, 2016
Then I remembered, back in 2009-2010 we had the same problem, with the same chart. He offered to have his designer improve the graphic quality of my chart (which was the same, and it was derived from my short — well, not so much — series on Social CRM , check out part 2.1). This is a popular chart, for some reason.
Service Untitled
OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Company Support – Social CRM can track keywords and give continued support about a product.
Gainsight
DECEMBER 6, 2018
It’s a tale as old as time—well, as old as, like, 2009 maybe. I’m unapologetically passionate about what I do, but I wouldn’t blame anyone for failing to appreciate the wonder and thrill that is business-to-business enterprise software strategy. Why was everyone so fired up? John Sabino, CSO at Splunk. “Do
Amity
SEPTEMBER 7, 2016
I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary. And I found some interesting software companies that did this sort of thing. I found a company called GetActive Software and they worked with large, national, non-profit political campaigns, higher ed, public broadcasting -- that kind of thing.
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