4 Great Examples of Social Media as an Effective Customer Service Tool
transcosmos Information Systems
JULY 6, 2017
The increasing popularity of social media has given businesses a great opportunity to reach their customers where they’re at in real time. Today, social media plays an important role in the customer service industry. Social media is a channel for people to express their feelings, thoughts, and opinions. Today, it’s common for people to use social media to share their views about a product or service and seek help or assistance.