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The CX Pro's Guide to Recession-Proofing Your Career (And Your Company)

DCX

Think back to 2008. 👉 If you enjoyed this newsletter and value this work, please consider forwarding it to your friends and colleagues or sharing it on social media. questions Keep an eye on these trends. Share them. When leadership catches on, you’ll already be ahead of the game. But CX teams? New to DCX?

Company 52
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Using Hootsuite to Manage Social Media and Improve Your Brand Reputation

InMoment XI

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?

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And the Customers Tweeted Happily Ever After

Storyminers

Thanks to social media, you no longer own your story—or your brand. Between 2008 and 2009, Apple jumped 32 places on the Fortune 500 list as its capitalization increased from $157 billion to $184 billion. Data for Kroger’s revenue per square foot is from 2008. Who hasn’t experienced Microsoft as a Goliath?

Retail 264
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Who will be the next ‘United Breaks Guitars’? Don’t let it be you!

ijgolding

In 2008, Dave Carroll’s guitar was broken by United Airlines. Despite being asked daily to create content for others in need, I very rarely have, but you should know that Maggie has asked for my help to position her story truthfully and authentically in a way that might stand out using social media.

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Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! And it’s not as easy as it sounds. It’s harder than it sounds. Image credit: TommL ).

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How to Turn NPS Detractors Into Promoters

Lumoa

Detractors Taint Your Brand Image In an age where social media has become the de-facto medium for news and gossip, negative reviews can travel very fast when posted on these channels. Sprout Social research shows that 47% of consumers have used social media to complain about a business.

NPS 195
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Is Your Online Experience Your Customer’s Worst Nightmare?

Experience Investigators by 360Connext

There is no case for your 2008 case study. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.