Micah Solomon

OCTOBER 11, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Last week, I suggested quick wins that could improve your customer service and customer experience.

Customer Experience 256

Customer Experience Customer Service Hospitality Hotels 256

Comm100

APRIL 22, 2021

By 2022, CNBC predicts that 75-90% of customer queries will be handled by a chatbot. From Starbucks to Duolingo and in almost every industry in between, top brands are turning to chatbots to improve their customer service and support operations. 64% of consumers claim that 24/7 service is the most useful chatbot functionality.

Chatbots 246

Chatbots Brands Wait Times Consumers 246

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. S atisfy – Make it right.

Customer Service 341

Customer Service e-support Self Service Customers 341

Storyminers

APRIL 12, 2021

Since I work primarily in professional services, the hardest thing is knowing what my future clients need. If I don’t know that, it’s hard to position our services and reason for purchase properly. Can you please briefly tell the story? Can you please briefly tell the story of how that book impacted your leadership?

Leadership 240

Leadership Course Brands Customer Experience 240

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. When did, “Would you give me a 10?” ” become part of our lives as customers? “Yes, we value your opinion, but we want a 10. And then the begging began. ” on them.

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

Comm100

MARCH 14, 2022

Public customer service expectations are higher than ever before. As the private sector has adopted digital channels and technologies to improve customer experience (CX) and satisfaction, the public sector has begun to fall behind. out of 10 customer satisfaction score. A 2020 survey showed that 22.6%

Government 212

Government Wait Times Video Guidelines 212

Steve DiGioia

JANUARY 18, 2021

And how does this affect the customer experience? Here is the back story…. The McDonald’s Hot Coffee Case and the Customer Experience. “In McDonald’s admitted it had known about the risk of serious burns from its scalding hot coffee for more than 10 years. How Was My McDonald’s Customer Experience?

Customer Experience 298

Customer Experience Policies Customers Report 298

ECXO

FEBRUARY 26, 2024

I’m about to introduce some compelling principles of behavioral science that can be used to shape customers’ decisions. In the context of customer decisions, they can be used to encourage positive behaviors, increase customer engagement, boost sales, and even foster customer loyalty.

Sales 106

Sales Customers Social Media Examples 106

Beyond Philosophy

DECEMBER 2, 2023

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? Instead, AI should be a way to help employees pay more attention to the needs of customers. In this episode we explore the points made by Tom in his video along with our take on AI and Customer Experiences. How can we help?

Customer Experience 143

Customer Experience Video Consulting System 143

ShepHyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. I love this story for two reasons.

Insurance 102

Insurance Customer Service Training Meeting Leadership 102

Daniel Group

APRIL 18, 2024

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. Let me illustrate with a story.

Communication 98

Communication Strategy NPS Net Promoter Score 98

Steve DiGioia

MARCH 20, 2023

“So, you’re telling me that THIS customer is more important than all the rest?” Here’s a story I brought up that happened to me. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. Of course not.

Groups 182

Groups Hotels Course Meeting 182

ijgolding

NOVEMBER 9, 2014

If you are a regular reader of my blog, you will be aware that I am regularly referred to stories of both great and not so great Customer Experiences. As I am a big believer in the use of stories to bring Customer Experience to life, I feel that I am very fortunate to be allowed to share some of these stories with a wide audience.

Customer Experience 317

Customer Experience Customer Centricity Customer Journeys Customer Retention 317

Bill Quiseng

OCTOBER 26, 2020

Facemasks, door signs, floor decals, partitions, and hand sanitizers won’t keep your customers. Such safety protocols in response to the pandemic are expected from your customers. While failing to implement them will cost you customers, maintaining those standards will not guarantee that you keep them.

Guidelines 183

Guidelines Exceptional Customer Service Hospitality Leadership 183

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands. You’re going to hear all of this.

Customer Service 105

Customer Service Wait Times Airlines Social Media 105

Storyminers

AUGUST 28, 2017

I’m always curious about what makes leaders of customer experience and transformation projects invest in what’s new. It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. 116 years, 8 of them with an emphasis on customer experience. Makes sense.

Brands 350

Brands Healthcare Roadmap Exercises 350

Circular Edge

MARCH 4, 2024

The acquisition further strengthens Circular Edge’s ability to address customer needs for data-driven insights to support finance, operations, and lines of business via connected enterprise planning. “We We are excited to expand CE’s portfolio of services with our EPM expertise and look forward to this next chapter in our 10-year history.”

Competitive Advantage 52

Competitive Advantage Consulting Resources Connections 52

ShepHyken

DECEMBER 19, 2023

If I asked 10 people who they thought could be planet Earth’s most customer-centric company, I bet a majority would have the same answer. For now, you can guess. Cindy, from my office, had a customer service issue. This is a perfect example of the modern customer support experience.

Omni-Channel 85

Omni-Channel Customer Centricity Company Self Service 85

ShepHyken

JUNE 3, 2020

This is one of those unbelievable customer service stories that borders on the ridiculous. I responded, “I’ll have exactly what that customer in front of me just ordered.” The employee looked up at the clock and said, “Breakfast is not served after 10:30.”. Could it be 10:31, one minute after?

Customer Service Training 121

Customer Service Training Guidelines Training Course 121

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Empathy for your customers should begin with empathy for your customer service employees.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Circular Edge

MARCH 4, 2024

During BLUEPRINT 4D, Circular Edge and its co-sponsors Medius and ALLOut Security will engage Oracle JD Edwards customers with a unique networking dinner, TopGolf & DJ After Party event. To further highlight the benefits of adopting the latest EnterpriseOne 9.2

Innovation 52

Innovation Engagement Conference Entertainment 52

Help Scout

APRIL 27, 2021

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. Here’s to the next 10! Our 10-year mission As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. customer conversations.

Groups 80

Groups Software Resources Measurement 80

Beyond Philosophy

AUGUST 5, 2023

However, the customer surveys do not paint delivery with that brush at all. The internal organization has one perception of performance, the customers have another. 10:24 Ryan ignores Colin’s request to get practical by exploring a very heady and philosophical example, Plato’s Allegory of the Cave.

Customer Experience 78

Customer Experience Feedback Customers Survey 78

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

BirdEye

SEPTEMBER 1, 2023

Instagram marketing helps businesses connect with their audience, share product information, and facilitate a better customer experience. You can especially reach a wider audience with Instagram Stories. Why are Instagram story highlights important? Why are Instagram story highlights important?

Social Media 58

Social Media Telecommunications Brands Consumers 58

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.

Government 200

Government Customer Service Chatbots Effort Score 200

BirdEye

DECEMBER 8, 2023

Top corporate reputation management service providers Measuring the effectiveness of your corporate reputation management FAQs about corporate reputation management Transform your corporate reputation management strategy with Birdeye What is corporate reputation? Proactive communication It’s about actively sharing your story.

Strategy 115

Strategy Management Social Media Brands 115

Lithium

FEBRUARY 6, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Knowledge Base Report Trends 52

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Story #1: The European Super League Creates a Super Big Backlash.

Customer Experience 153

Customer Experience Culture Comparison Airlines 153

ShepHyken

JUNE 3, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Customers are getting survey fatigue.

Customer Service 116

Customer Service Social Media Survey Customer Confidence 116

BirdEye

NOVEMBER 21, 2023

FAQs on marketing for interior designers Effective marketing for interior designers with Birdeye How to do marketing for an interior design business Marketing for interior designers is a strategic and creative effort to promote their services to attract potential clients and solidify their online reputation management.

Marketing 110

Marketing Social Media Advertising Tips 110

Circular Edge

FEBRUARY 28, 2024

Migrate Redland Bricks (5 plants) to Glen-Gery with As-Is Glen-Gery Process with very minimal change in 10 weeks. Updating all Customer and Supplier outgoing documents(Packslips, BOL, Invoices and Purchase Orders) in JDE BI Publisher to accommodate brand Logo and Item Cross References. but no production.

Training 52

Training System Data Resources 52

CSM Magazine

JUNE 19, 2023

In today’s competitive business landscape, exceptional customer service can make all the difference between success and failure. One key aspect of providing first-rate support is ensuring that your customer service team members are approachable and relatable.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

Beyond Philosophy

FEBRUARY 25, 2023

Moreover, you are competing for customers’ time. Joe Pine, author of The Experience Economy, writes about this battle for customer attention and how they evaluate time given to you in a recent article. To learn more about Beyond Philosophy’s Suite of Services Click here. Please tell us how we are doing!

How To 89

How To Insurance Resources Customers 89

ThriveableBiz

APRIL 11, 2023

But let’s throw to the great business guru Peter Drucker who said “there is only one purpose for a business and that is to create a customer … the foundation of the business and keeps it in business. If you don’t roll with the evolving world of your customer, you’ll be left behind. They alone give employment” 22.

Tips 98

Tips Advertising Touchpoint Social Media 98

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148