Avaya

AUGUST 16, 2016

In his previous video , Turgeon introduced Avaya’s smart vertical solutions and now returns for a deeper dive. The digitization of global enterprises is a reality in the marketplace and Avaya is delivering vertical solutions today that can help them transform.”.

Video 40

Video Connections Company Healthcare 40

Upstream Works

MARCH 28, 2024

Our latest blog post explores three practical vertical use cases for video engagements in contact centers. The post 3 Use Cases for Video CX in the Contact Center appeared first on Upstream Works.

Contact Center 78

Contact Center Video Engagement 78

InMoment XI

AUGUST 3, 2022

Employees are invaluable for creating the human connections that reinforce brand loyalty, which helps your organization stay at or reach the top of your vertical! Sure, happy customers help a strong bottom line, but passionate, bold, and invested employees are what encourage those customers to keep doing so.

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

InMoment XI

JANUARY 25, 2024

” The vertical axis typically represents the vendor’s ability to execute, encompassing evaluation criteria such as product or service, sales execution/pricing, and overall viability. The placement is determined by evaluating the vendor’s “Ability to Execute” and their “Completeness of Vision.”

Strategy 260

Strategy Roadmap Innovation Technology 260

C3Centricity

JANUARY 16, 2024

Adopting a Customer-First Strategy is Essential The CX Index states that 90% of businesses, regardless of the vertical they are operating in, have made CX their primary focus. And research by Gartner concluded that 80% of organizations expect to compete mainly based on CX.

Customer Centricity 226

Customer Centricity Customer Experience Customer Journeys Touchpoint 226

NetBase

OCTOBER 15, 2018

How to Use Social Sentiment to Anticipate Trends in Your Vertical. The post How to Use Social Sentiment to Anticipate Trends in Your Vertical appeared first on NetBase. How To Use Social Sentiment To Perform A Competitor Analysis. How to Manage & Respond to Crises Using Social Analytics. How to Measure Social Analytics ROI.

Trends 52

Trends How To Social Media Analysis 52

InMoment XI

MAY 10, 2022

There’s a market research element to human expertise that can help take your experience program (and your brand) to the very top of your vertical. On the flip side, arming yourself with that expertise can make you aware of larger trends and deeper problems than a few cursory adjustments to program parameters can account for.

Consulting 493

Consulting Trends Technology Analysis 493

InMoment XI

SEPTEMBER 27, 2023

In the study, the average Net Promoter Score (NPS) for insurance organisations was a respectable +14, placing it in the middle among all verticals in the study. Customer experience is at the heart of every industry, and the insurance sector is no exception. However, there’s more to the story.

Insurance 260

Insurance NPS Net Promoter Score Loyalty 260

Experience Matters

OCTOBER 30, 2017

While there may be a lot of value in a combined company’s increase in power in drug distribution, what might this healthcare vertical integration mean for customer experience? CVS made an offer to buy Aetna for more than $66 billion. My take: CVS and Aetna have totally different relationships with consumers.

Healthcare 300

Healthcare Retail Consumers Groups 300

Experience Matters

OCTOBER 6, 2014

You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf). In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. Click here to download as a 18″ x 24″ poster (.pdf).

Infographics 333

Infographics Net Promoter Score Customer Experience ROI 333

Experience Investigators by 360Connext

OCTOBER 1, 2014

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e-support 274

e-support Social Media Consulting Customers 274

InMoment XI

AUGUST 15, 2022

Experience is the differentiator now, and brands that endeavor to deliver a great experience will come out on top in both their verticals and in customers’ eyes. Make no mistake, offering a quality product is obviously still important, but it’s no longer enough to capture and hold customers’ attention.

Retail 529

Retail Customer Experience Airlines Hotels 529

Zonka Feedback

OCTOBER 4, 2021

Organizations across all industry verticals adopted remote working. The past year changed the way businesses operate. From being a niche decision to become an inevitable choice to ensure business continuity,

Tools 139

Tools Industry Feedback 139

Forrester's Customer Insights

FEBRUARY 17, 2024

But even in something like paint manufacturing or government agencies, technology is critical – though critical in a different way than verticals experiencing significant tech disruption. This is obvious enough in industries where technology is fundamentally changing the customer experience. To thrive and grow, firms must make a […]

Government 58

Government Technology Industry Customer Experience 58

Merkle

MARCH 2, 2022

Advertisers across channels and verticals saw extreme Y/Y increases in CPC and CPM in Q2 and Q3 of 2021. Data from our Digital Marketing Reports showed double-digit growth in cost per metrics across Facebook, paid search, and more, as summarized below:

Marketing 103

Marketing Advertising Metrics Report 103

Experience Investigators by 360Connext

OCTOBER 31, 2014

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e-support 197

e-support Social Media Consulting Customer Centricity 197

Experience Matters

NOVEMBER 15, 2017

One of the team’s strategic objectives this year was to make sure that CX is considered in decisions made across the company, and to that end it developed empathy programs, widely shared customer insights both horizontally and vertically, and established Enterprise and business unit metrics that incentivize an outside-in Read More.

Groups 202

Groups Customer Centricity Culture Metrics 202

SmartKarrot

OCTOBER 7, 2020

Hence, the dynamic nature of SaaS has taken two routes, namely vertical SaaS vs horizontal SaaS. . Here are a few topics that we will be delving in today: The Difference in Definitions The Difference in Examples The Difference in Vertical SaaS vs Horizontal SaaS. What is Vertical SaaS? Vertical SaaS Examples.

CRM 10

CRM Software Trends Insurance 10

SaleMove

JUNE 24, 2022

The Finn AI acquisition combines chatbot verticalization with Glia’s ability to scale, accelerating conversational AI for digital banking and beyond. The post Accelerating Conversational AI for Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 82

Customer Service Chatbots Banking Customers 82

CSM Magazine

MARCH 27, 2024

The concept is relevant for all verticals where earnings are based on long-term services (gambling, betting, dealing, binary options, crypto). Retention department in online casinos One vertical where Customer Retention Rate (CRR) is particularly important is iGaming.

Customer Retention 52

Customer Retention Loyalty Programs Loyalty Advertising 52

Clarivate

JANUARY 30, 2023

Life science verticals have longer patent lifecycles: Life science verticals, including medical, biotechnology and pharmaceuticals, have the highest survival rate, with 35% of patents still in force after 20 years.

Abandon Rate 97

Abandon Rate Sports Fashion Trends 97

Merkle

MARCH 8, 2022

To deliver those personalized experiences in any vertical requires strong audience and first-party data strategies. However, the entertainment vertical, especially in television, has unique nuances and challenges to navigate.

Strategy 52

Strategy Entertainment Advertising Consumers 52

CSM Magazine

DECEMBER 15, 2022

a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces the launch of Majorel X, as a platform for CX transformation services. Majorel Group Luxembourg S.A., For more information on Majorel X please go to: www.majorelx.com. About Majorel.

Consulting 52

Consulting Leadership Culture Touchpoint 52

Beyond Philosophy

NOVEMBER 11, 2023

However, that might not be the same for your business vertical or philosophy. He felt that by getting into a relationship where he was contractually bound to suggest a specific company might compromise his integrity to his clients. So, Colin has carefully avoided that one.

Sports 78

Sports Marketing Sales Communication 78

Customer Bliss

OCTOBER 24, 2019

The great thing about being a CCO is that you can move across verticals. One of the keys to being successful as a CCO in any vertical is honing your ability to unite the C-Suite. You don’t have to stay in one industry – and I’m speaking from experience. I’ve been a CCO in the auto industry, in technology, real estate, and others.

Resources 185

Resources Chief Customer Officer Customer Experience Tips 185

Customer Bliss

APRIL 15, 2020

Beyond these groups, you may want to also consider segmenting your customers by value segments, vertical and size. They will also help you to identify areas that you can contribute to, both specific to your product and service offering and in new ways outside of your existing offering. Smash the Rules on Who Listens.

Groups 303

Groups Financial Survey Customers 303

Clarivate

DECEMBER 19, 2022

While Cigna only operates a vertically integrated medical group in one market, Phoenix, the Cigna Medical Group rebranded as the Evernorth Care Group in September 2022 , a sign the group practice could expand locations and open the practice to other health plans. Cigna has made similar moves with its Evernorth subsidiary. UnitedHealth Group.

Insurance 52

Insurance Retail Healthcare Groups 52

Forrester's Customer Insights

NOVEMBER 21, 2023

Now, the not-so-good news: Federal CX remains, on average, the weakest among the 13 verticals […]

Customer Experience 56

Customer Experience Customers 56

BirdEye

SEPTEMBER 21, 2023

Getting reviews is so easy, especially with their automated follow up!!” – Anna Brant, The Vertical Connection Carpet One “We are a fairly large company – 1,000 employees. We’ve been using Birdeye for 5 years and now have nearly 25,000 reviews with a 4.8 star rating.

Report 111

Report Management Comparison Feedback 111

Uniphore

AUGUST 9, 2018

Especially as emerging technologies have begun threatening long-established companies in verticals such as retail, insurance, banking, government and more, the push for automation is now more critical than ever when it comes to optimizing front-end business processes to meet growing consumer expectations.

Insurance 133

Insurance Government Banking Retail 133

Experience Investigators by 360Connext

JANUARY 30, 2015

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Customer Service 110

Customer Service e-support Social Media Leadership 110

Beyond Philosophy

SEPTEMBER 23, 2023

For your business vertical, whatever it may be, we hope that the common experiences of dining out—or ordering to go—help illustrate these concepts and help you improve your experience. Plus, it sometimes feels good to complain.

Customer Experience 78

Customer Experience Training Interaction Management 78

CSM Magazine

OCTOBER 9, 2023

You can use vertical scalability or horizontal depending on your requirements. If talking about vertical scalability, it relates to the increase in storage, adding RAM, or processing power. Scalability There are different approaches when characterizing the scalability of the dedicated server.

Tips 59

Tips Analysis Data Resources 59

Blake Morgan

JANUARY 30, 2024

Head of Verticals at Roku, reimagines how streaming ads can shape a whole new customer journey. With its focus on data-driven personalization and interactive features, Roku is well-positioned to play a key role in shaping the future of the streaming world. Bridging the gap between viewers and brands, Sarah Monahan, U.S.

Customer Experience 52

Customer Experience Advertising B2B Consulting 52

BlueOcean

OCTOBER 17, 2023

If you are tasked with doing an assessment yourself, you can often see the correlation between a specific industry vertical and the 3 rd party assessor. We already tagged PwC and EY in this post – and obviously, they are world leaders in assisting organizations on this journey.

How To 177

How To Government Guidelines Effort Score 177