C3Centricity

MARCH 25, 2024

What they all need is a strategic growth blueprint. So I decided to do just that with this post, but first a warning; customer understanding is being lost! It is a well-known fact that when budgets get tight, marketing is usually one of the first departments to suffer cuts, and market research in particular! Why is this?

Marketing 226

Marketing ROI Analysis B2C 226

Lumoa

FEBRUARY 7, 2023

With all relationships, taking the time to listen is crucial to its success. Here are 6 ways you can collect VoC data: Customer Surveys: often what most people think of first when it comes time to collect feedback. Are customers talking or complaining about the same stuff on all the different channels? or is it different?

Analysis 423

Analysis Data How To Customer Centricity 423

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. The post Product News – March 2024 appeared first on Lumoa. content Lumoa Product News for March 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Lumoa is now apart of Netigate.

Roadmap 208

Roadmap Knowledge Base Survey Feedback 208

C3Centricity

JANUARY 16, 2024

Many people think that customer centricity is the same as customer experience. At least if they are thinking about the traditional CX model. All of this has resulted in individual actions being taken without a holistic view of the customer or their experience. Everyone is talking about the importance of customer centricity.

Customer Centricity 226

Customer Centricity Customer Experience Customer Journeys Touchpoint 226

Steve DiGioia

MAY 2, 2022

We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Based on their social media posts, fans are expecting a high-flying and action-packed match. RELATED POST: Why Mom Was Right About Anticipatory Service. Think, “ What would I want if I was the customer?”.

Customer Service 328

Customer Service Entertainment Sports Social Media 328

C3Centricity

MAY 2, 2023

Advantages of a Customer-First Strategy If you regularly read my posts, you will know that I’m passionate about companies adopting and improving their customer-first strategies. As an example of this, think about Amazon , which is well known for its customer-centric approach.

Strategy 225

Strategy Customer Centricity Advertising Customer Satisfaction 225

Steve DiGioia

OCTOBER 15, 2020

We all strive for the best but are we willing to do what’s needed to achieve the moniker of “the best”? You may think that’s cool but trust me, it’s not. That may be fine for the gathering at the corner bar after work but think of how it makes you look to your peers or superiors. RELATED POST: What Do They Think of Me?

Tips 279

Tips Industry How To Company 279

BlueOcean

MARCH 31, 2022

The common thread between what workforce management experts and what the manager of a pro sports team might do when the game is on the line is pretty obvious once you think about: we both depend on both statistics and relentless practice to make informed decisions and react to changing dynamics. We can’t wait to help you create a gameplan!

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Contact Center Sports Conference Resources 296

Steve DiGioia

JANUARY 3, 2022

We all speak about expectations, customer expectations. And most, if not all, fast food business always gets this right. You’d think every drive-thru understood this, but NO, they don’t. RELATED POST: I shouldn’t have to ask for a napkin, that’s a pet peeve for me. Serve All Food Together. Here’s why.

Customer Expectations 351

Customer Expectations Social Media Advertising Touchpoint 351

C3Centricity

MARCH 21, 2024

So I decided to do just that with this post, but first a warning; customer understanding is being lost! I think that this is because all the studies I have seen on the topic concentrate on identifying what is wrong, but rarely offer help in what to change to provide more visible value to their companies. years in their position.

Marketing 156

Marketing ROI Analysis B2C 156

ChurnZero

APRIL 1, 2024

This is a guest post by Todd Busler, CEO of Champify. When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Rarely are teams thinking about the impact on new logo pipeline. This is a missed opportunity.

B2B 92

B2B Customer Success Customers Sales 92

Customer Bliss

DECEMBER 16, 2020

After all, customer experience at its core is about #LEADERSHIP. We’re all living in a world of, “What’s going to come next?” All of this work is about the underbelly of the organization. All of it is about #LEADERSHIP. Think through the small details because they make a difference.

Leadership 305

Leadership Customer Experience Survey Tips 305

Steve DiGioia

APRIL 22, 2021

They believe that telling an employee exactly how to do something and when to do it will fix all their ills. They don’t have to think. Challenge your team to expand their way of thinking. The post Let Them Figure It Out – Tip #31 appeared first on Steve DiGioia. Many managers love to micromanage. TipsOnThursday.

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Tips Management How To 246

Experience Investigators by 360Connext

MARCH 5, 2024

C-Suite leaders say employee experience is the top priority when thinking about customer experience. Job postings should ideally include language about your CX Mission and how each role supports it. Build a CX committee with people of all levels from across your organization. Optimize the candidate experience.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

Steve DiGioia

SEPTEMBER 3, 2020

But think of the value you add when your customer can say you didn’t charge them for “this” or offered a discount for “that” because you failed to “deliver” as promised? In the long run, maybe, time has the ultimate value above all others. Think of ways to remove extra steps that quicken the service you provide. Click To Tweet.

Tips 306

Tips Customers Measurement Meeting 306

Experience Investigators by 360Connext

FEBRUARY 1, 2022

After all, if you sell a product or service and customers buy that product or service, they are having an experience. Technically, you can ignore all of that and you STILL provide customer experiences. This can lead to thinking investing in “customer experience” is not worth it because nothing changes. That’s right.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

Experience Investigators by 360Connext

DECEMBER 14, 2021

When it came to customer experience, leaders dealt with all sorts of changes and challenges. Customer experience leaders need to think through the ways customers and employees might be in unfamiliar situations. This means considering all the ways customers might need guidance and support when navigating a new process.

Customer Experience 372

Customer Experience Customer Journeys Airlines Customer Service Representative 372

Steve DiGioia

OCTOBER 1, 2020

Businesses all over this country are littered with the remnants of employees who do a good job. That’s all that’s needed because they’ve done what’s expected. Hard-driving bosses think this way. Think about what comes next – and do it – instead of waiting to be told what to do. The post Do You Do a Good Job?

Tips 264

Tips Report Examples Company 264

ECXO

MARCH 5, 2024

Revolutionize Your Business with Customer-centric Solutions using Design Thinking As we sail through the digital age, organizations worldwide are riding the wave of digital transformation to enhance customer experience. In the context of digital transformation, Design Thinking plays a pivotal role.

Customer Centricity 98

Customer Centricity Competitive Advantage Innovation Customer Journeys 98

Steve DiGioia

AUGUST 6, 2020

Many times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we’re management, and our ideas are always better. The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. But that’s not the case.

Tips 241

Tips Policies Financial Management 241

BirdEye

OCTOBER 11, 2023

This blog details the panel discussion on Grow sales by delighting customers with George Grigoryan – Marketing Director, SEV, and Vandana Agarwal, VP of Pre and Post-Sales, Birdeye and Justin Meredith. The advent of AI can help businesses route tasks like responding to reviews, social media post generation, and survey responses to AI.

Sales 111

Sales Social Media Customers Multi-Channel 111

BirdEye

OCTOBER 26, 2023

This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Birdeye has evolved to be an all-in-one AI solution beyond just Reviews. So we’ll get a little bit deeper into all of that.

Brands 116

Brands Multi-Channel Consulting Report 116

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Beyond Philosophy

APRIL 11, 2024

To get us started with our answer, we turn to Eckhart Boehme , Founder and Managing Director of Unipro Solutions , who contacted us as part of our podcast’s “ None of Us Are as Clever as All of Us ” feature, where people submit their ideas, and thoughts, opinions, reports, statistics, or whatever else. I thought I would share it here as well.

How To 78

How To Exercises Video Customers 78

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time.

Video 111

Video Metrics Trends Data 111

BirdEye

NOVEMBER 15, 2023

If you haven’t had a chance to check out those sessions, they’re all being recorded and you can watch them on demand. As marketers and owners of location-based businesses, your customers and your prospects journey all begin on Google. He is deeply involved in all things generative AI and data. So, I’m Uday Ghatikar.

Brands 111

Brands Data Technology Consumers 111

delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. In this post, we’ll cover: What is a post-event survey? Why send post-event surveys?

Survey 100

Survey Feedback Conference Net Promoter Score 100

Beyond Philosophy

OCTOBER 14, 2023

So, you think the sale is in the bag. You think, what happened? People change their minds all the time for a lot of different reasons. We think of ourselves as unitary, meaning the only version of ourselves. Plus, these versions of us also have two ways of thinking. The customer signed the paperwork and everything.

Customer Change 78

Customer Change System Tips Customers 78

ShepHyken

SEPTEMBER 26, 2018

You might think these big-box stores with a bigger selection and lower prices would put the Ace Hardware store out of business, but they don’t. All things being equal, if your company is easier to do business with, and the customer knows it, you can win. The post How to Disrupt Your Competition appeared first on Shep Hyken.

How To 628

How To Automotive Competitive Advantage Customer Service Training 628

Beyond Philosophy

MARCH 28, 2024

If there were one rule to follow to lose all the weight we wanted or to gain the wealth we wanted for ourselves and our families, we would be ecstatic to implement it, wouldn’t we? After all, I’ve been trying to learn the guitar for the past three years. Not all decisions overwhelm us. If only there were one.

CRM 78

CRM eBook Hotels Exercises 78

Heart of the Customer

MARCH 9, 2021

That’s the challenge Office Pride Commercial Cleaning Services’ CEO Todd Hopkins faced when COVID changed the way we all think about cleaning. The post Interview: Creating a Clean Experience appeared first on Heart of the Customer.

Customer Experience 174

Customer Experience Customer Service Customers Customer relationships 174

Beyond Philosophy

OCTOBER 7, 2021

To most companies, it invariably means “customers give us all their money.” Rule #1: Think long-term. . Many organizations drive their actions to suit quarterly reporting, sales figures, and profits for this year and, as a result, don’t think long term. However, customer loyalty necessitates thinking long term.

Loyalty 173

Loyalty Airlines Banking Customers 173

Beyond Philosophy

DECEMBER 22, 2023

” and that’s all it takes for AI to swiftly provide the desired information. Some of you might be thinking, “Don’t we already do this with devices like Alexa?” In this episode, we hear what Mead thinks about AI and the pathways for its utility in experiences in the short and long term.

Consulting 89

Consulting Financial Survey Customer Experience 89

Beyond Philosophy

MARCH 14, 2024

They all agreed to go because they thought everyone else wanted to go. When I started managing people, I thought I had to have all the answers, which was stressful because I didn’t. Over time, I realized it was okay not to have all the answers. While I don’t think that would work here, we are moving in the right direction.

Leadership 78

Leadership Conference Groups eBook 78

Beyond Philosophy

OCTOBER 12, 2023

The Planning Fallacy is rooted in optimism and affected by how we think about the future. We are well aware of all of the commitments we’ve already made. However, asked to do something with a deadline that’s six months out, we tend to think we will find the time. We explain all that to the clients.

Healthcare 89

Healthcare Resources System Banking 89

Beyond Philosophy

OCTOBER 19, 2023

If you think they are still where they were two weeks ago, when you last spoke, you might be surprised that things have changed. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! All of us have two ways of thinking about things. Ready to know what it is?

Customer Change 89

Customer Change Customer Journeys System Groups 89

Beyond Philosophy

DECEMBER 2, 2023

I often say, “None of us are as clever as all of us.” It isn’t magic; it can’t solve all our problems. Here are some other key moments in the discussion: 04:28 We listen to Tom’s video and why he thinks leading with humans creates a better AI strategy. We have been here before, too. How can we help?

Customer Experience 143

Customer Experience Video Consulting System 143