Eptica

MARCH 5, 2021

Drawing on a recent webinar with Microsoft, our parent company Enghouse Interactive and Hitachi ABB Power Grids, our latest blog outlines how to understand and build the right hybrid contact centre model for the future. How can contact centres transform successfully? Read the full article here. How can contact centres transform successfully?

Trends 104

Trends Customer Satisfaction Analytics Interaction 104

Lithium

JUNE 6, 2023

Care Now Available: Improvements in Smart View Experience in Mobile Care Smart Views filter data based on a specific set of conversations, author tags, applicable work queues, priority, and business hours. Webinars & Events Some event areas are limited to Khoros customers only. Thanks for that, Caroline!

Video 52

Video Analytics Tips Resources 52

Vonage

MARCH 26, 2018

The estimated price tag of losing customers due to poor service has reached $1.6 We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. Otherwise, it could cost you. trillion in the U.S.,

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Retail 76

Retail eBook Sports Video 76

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

eBook 76

eBook Sports Video CRM 76

Lithium

DECEMBER 6, 2022

Tagging in Khoros Care Overview Posts in Care can be marked with tags that enable agents to drill down into specific issues or product mentions. Agents can filter their Available queue by specific tags and review, change, or add tags to individual incoming posts. Remove EXIF data from images based on allowed listed tags.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone! It makes customers real.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Thank you so much for joining us for today’s webinar. Today we are presenting a webinar titled, “Three Ways to Turn Data Into Experiences” presented by Mike Wittenstein founder of Story Miners, one of the world’s first customer experience firms. Full transcript below: Hello everyone! It makes customers real.

Data 40

Data Customer Journeys Consulting Course 40

Eptica

APRIL 30, 2021

Based on a recent Call Centre Helper webinar, our latest post explains what emotional intelligence is, techniques to focus on, and how it can benefit your contact centre team. Tags: Emotional intelligence, Hybrid Working Categories: Best Practice, Trends & Markets.

Call Recording 72

Call Recording Trends Customer Satisfaction Meeting 72

Totango

MAY 20, 2020

Stream Account & User Tag Information Using Customer Data Hub API. Tags are used to automatically highlight important insights about accounts and users and play an important role in triggering automation like SuccessPlays and Campaigns. Now, tag information can be easily streamed to Totango via Customer Data Hub API.

CRM 62

CRM Trends Data System 62

Lithium

NOVEMBER 2, 2021

Enabling Twitter as a network Route conversations to specific work queues, run analytics to get data about posts with those tags, prioritize, and more. Webinars & Events Some event areas are limited to Khoros customers only. Advanced Communities Webinars: Product Association & Syndication Nov 11th @ 11am CT Register Today.

Self Service 52

Self Service Chatbots ROI Innovation 52

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

Retail 40

Retail eBook Sports Video 40

Optimove

OCTOBER 22, 2020

Your browser does not support the video tag. Your browser does not support the video tag. Realtime Marketing for Gaming Webinar. Optimove Resources. Customer Stories. Learning Center. Filter by type: View All. Customer Stories. Learning Center. eBooks, Guides & More. A Better Way to Define your VIPs – A Step-by-Step Guide.

eBook 40

eBook Sports Video CRM 40

Kayako

DECEMBER 10, 2015

Janna Bastow, co-founder of ProdPad , joined Kayako’s Product Manager Dan Wong for a webinar about how to use your product roadmap as a customer communication tool. In the webinar, Janna spoke about how companies have successfully gone public with their product roadmaps, and shared exactly what steps you’ll need to take to launch yours.

Roadmap 120

Roadmap How To Exercises Communication 120

Lithium

JULY 5, 2022

Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. You could then explore all other Atlas content that focuses on engagement rate whether it’s an article, forum, webinar, or podcast. You’ll also notice new Outcome Keywords below the labels.

Leadership 52

Leadership NPS Tips Engagement 52

Lithium

MAY 4, 2021

and How it Affects Advertisers : Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Marketing Data in Care - GA End of April : Care system tags will now assign system tags to conversations on brand posts, giving teams more flexibility in routing, analytics, and engagement. Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Kayako

OCTOBER 1, 2015

Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at ways to get more value out of your customer conversations. In the webinar, Morten talks us through how to push onboarding materials upstream before a potential customer is a customer. Not ready to watch?

Company 120

Company How To Sales Report 120

AskNicely

MARCH 16, 2017

If you have an online user group or customer knowledge sharing channel, run meetups or similar customer events, then make sure you get your promoters engaged – run a special nurture workflow to promote the event to anyone with the promoter tag. Target respondents. Check our quickstart guide here and follow instructions to install.

NPS 150

NPS Survey Net Promoter Score Course 150

Eptica

OCTOBER 29, 2020

To learn more and register for our 5 November Teams webinar and read the full post over on the Enghouse Interactive website. Tags: collaborative contact centre, Microsoft Teams, collaboration, communication, customer-centric, Customer Service, migrating to Teams Categories: Best Practice, Trends & Markets.

How To 56

How To Customer Centricity Trends Communication 56

NICE inContact

OCTOBER 4, 2019

You would rather take a picture of the spoiled yogurt, tag the brand, and share it on social media. Check out our webinar, Digital – First Customer Service: The Future is Here Today , to learn more. You could go and find a member of staff to report the inconvenience (and disgust) of the expired product. It’s also about priorities.

Airlines 138

Airlines Social Media Travel Metrics 138

BirdEye

AUGUST 15, 2022

It involves optimizing a website’s title tags, meta descriptions, h1 tags, and other elements that influence organic search engine rankings. Watch our on-demand masterclass webinar to gain knowledge from industry experts on how to turn your reviews into revenue. How do I track my marketing activities?

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Gainsight

JULY 26, 2023

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as 1:many webinars or feature release notifications.

Customer Journeys 52

Customer Journeys ROI Customers Examples 52

ChurnZero

APRIL 15, 2022

Additionally, they have a Play step to tag accounts. When accounts get added to the Play, ChurnZero automatically tags them as “expansion.” This tag informs other ChurnZero users that an account has an active expansion opportunity open. The team uses the links within the welcome email to define training webinar topics.

ROI 98

ROI Data Examples Report 98

Kustomer

MAY 14, 2020

Actions include routing or auto-tagging conversations, as well as responding with relevant templated content. Please get in touch to learn how to get started or register for our upcoming live webinar on May 20th. Agent Assistance. Analytics Dashboard.

Self Service 111

Self Service Chatbots Knowledge Base Policies 111

Wootric

DECEMBER 21, 2018

Automatically Organize Qualitative Customer Feedback with Auto-tagging. This is where using software to auto-tag customer comments saves the day. Learn more about tagging best practices and see a list of suggested auto-tags to get you started. The CX Tipping Point: When is Buying Text & Sentiment Analytics Worth It?

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. I started guesting more on podcasts, webinars, and online event panels. Be more proactive about asking for introductions.

Tips 94

Tips Social Media How To Connections 94

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. As the chart above shows, having an administrator or engineer install PX tags and identify calls is the prerequisite to helping users quickly unlock the product’s value.

Multi-Channel 105

Multi-Channel Effort Score Guidelines Metrics 105

Lithium

MARCH 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. In our upcoming webinar, find out how marketing and e-comm teams must use these channels or get left behind. recently asked if there's a way to see how many posts have a tag via the API, and got helpful replies from @Akenefick and. Save your spot.

e-support 52

e-support Entertainment Analytics Social Media 52

Lithium

JANUARY 3, 2023

An Interview for Change: How AI and Automation Drive ROI A simple solution would be to let bots tag routing and prioritize whatever time or click-heavy tasks you're agents have to do. Webinars & Events Some event areas are limited to Khoros customers only. Take clicks off the agent's plate.

Self Service 52

Self Service Guidelines Contact Center Trends 52

CustomerSuccessBox

AUGUST 1, 2019

Positive confidence tags : If the customer is driving a case study with you, if they have referred anyone, etc. The Risk Tags: Your champion has left the company, any specific threat to the company, any feature without which customer may not be ready to go ahead. External factors.

B2B 74

B2B Financial Case Study Touchpoint 74

Gainsight

FEBRUARY 26, 2024

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.

How To 52

How To NPS Effort Score Touchpoint 52

Hello Customer

JUNE 30, 2022

We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. With Google Tag Manager, a Tag Management System (TMS), you add tags to your own website for tracking purposes.

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Hello Customer

JUNE 30, 2022

We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. With Google Tag Manager, a Tag Management System (TMS), you add tags to your own website for tracking purposes.

Feedback 52

Feedback CRM Effort Score Multi-Channel 52

Help Scout

APRIL 27, 2021

The team also easily tracks feedback over email using conversation tags. “We We use a ‘customer feedback’ tag to track feedback we receive. We review this tag on a quarterly basis to reflect on what we’ve been hearing from our customers and try to channel any useful feedback into product improvements,” said Moutenot.

Customers 44

Customers Feedback Touchpoint Technology 44

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. TSIA Resource: 8-Minute Mini-Webinar: Customer Success Maturity Model. Last year TSIA responded to over 3,000 inquiries from members. Wondering what is top of mind for companies when it comes to Customer Success?

Resources 78

Resources Customer Success Tips Analytics 78

Centercode

OCTOBER 1, 2019

It’s a simple trick, but using dynamic tags to include their first name or company in the survey invitation is a subtle but effective attention-grabber. For example, sign up for our survey-crafting webinar and learn scary good tricks for increased tester engagement. Register Now for the Survey Tricks Webinar.

Survey 61

Survey Marketing Tips Engagement 61

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Case Study 52

Case Study Data Customer Success Strategy 52