NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

Gainsight

FEBRUARY 22, 2024

Whether through gamification, creative content, or unique experiences like digital escape rooms, fostering a sense of enjoyment can enhance community participation and loyalty. Stay in the loop on more community management best practices with our Community Recharge webinar series.

Management 52

Management Gamification ROI Trends 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

CX University

MAY 2, 2023

Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience. They offer a variety of resources related to online learning, including research, webinars, and case studies. They offer a wide range of articles, reports, and guides related to adult online learning.

Engagement 52

Engagement Gamification Course Case Study 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Experience Investigators by 360Connext

JUNE 22, 2021

Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. If one of the identifiers is a customer who has used your product for 6 months or less, then reaching out to them before that deadline is imperative. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Customer Success 84

Customer Success How To Gamification Social Media 84

Confirmit

APRIL 18, 2019

Market Research Webinars. But, it’s not just the channels that are important here; it’s the way in which those channels and available technology are used.

Gamification 45

Gamification Social Media Engagement Technology 45

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Confirmit

FEBRUARY 9, 2019

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys. Market Research Webinars.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Market Research Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.

Gamification 98

Gamification Customers Sales Examples 98

Lithium

JANUARY 12, 2021

Designing for Effective Gamification - Reward & Recognition: Part 2 - Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Webinars & Events. Community Analytics: 8 Best Practices You Don’t Want to Miss! January 21, 2021. Engaging Atlas Discussions.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.

Management 78

Management Contact Center Gamification Retail 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Playvox

JULY 28, 2022

Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. You need to see our on-demand webinar, Leading a Multigenerational Workforce. Focus on team-building activities with your multigenerational workforce so agents can feel a sense of belonging as a group.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . Tiered Programs for Increased Gamification. In fact, 42% of Americans say that they will stop shopping with a brand they are loyal to after two bad experiences.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews.

Conference 52

Conference Social Media Gamification Insurance 52

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Who doesn’t want a piece of that?!

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. Watch our free webinar, 5 Must-Haves for the 2019 Call Center , to find out more about how Talkdesk contact center software can help shape your performance management and workforce optimization solutions.

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 52

Customer Success Effort Score Tools Self Service 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySensum

SEPTEMBER 5, 2023

By gamification. This underscores the significance of providing resources, webinars, and user guides that empower customers to help themselves. Interactive Webinars: Host webinars that provide real-time interaction and guidance. This is how they elevate and deliver the best customer experience via feedback.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

SmartKarrot

OCTOBER 3, 2023

Gamification and Rewards: Incorporate gamified elements into your product to make the user experience more enjoyable and rewarding. Continuous Education and Training: Provide educational resources, tutorials, webinars, and interactive training modules to help users maximize the value they derive from your product.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ProProfs Chat

SEPTEMBER 17, 2021

Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Research shows that 72% of employees believe in gamification, which helps them work harder and be better at what they do. Implement Gamified and Personalized L&D. Create Healthy Work-Life Balance. Source: Palmer Group.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries! Tony: I did not.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40