Feedbackly
OCTOBER 10, 2023
We’ll be looking at this question at the upcoming webinar together with Mikko Määttä, Head of Marketing at Frosmo , and Kristian Stolt, COO of Feedbackly. Both men are experts in their field and it is guaranteed to be a highly valuable webinar with lots of practical stories and examples.
Feedbackly
APRIL 12, 2023
Join our webinar with Zendesk to learn how companies can build stronger customer relationships and drive growth with the help of customer emotion data! Understanding and measuring customer emotions has become essential for companies to stay ahead of the competition. A study by Harvard shows that 95% of purchase decisions are emotional.
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Kerry Bodine
AUGUST 1, 2020
Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. How can you take a journey-centric approach to CX measurement? The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co. Register here !
SmartMessage Blog
APRIL 14, 2023
What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.
Kerry Bodine
AUGUST 14, 2020
On Wednesday I presented a webinar with the Toronto Customer Experience Professionals Association. So many, in fact, that I didn’t have time to answer them all on the webinar itself. The post Q&A From My CXPA Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.
CloudCherry
SEPTEMBER 18, 2018
In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. She leads Forrester’s research on CX measurement programs. Watch it On Demand.
Speaker: Nate Brown, Co-Founder, CX Accelerator
By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience. Learn how to round out your CX dashboard with metrics related to the employee experience, the customer journey, and business results.
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
They’re measured at customer touch-points, so they’re lagging indicators: you can’t measure them until after the customer experience. Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. What do these metrics have in common?
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
In the upcoming webinar, “Leveraging Data Analytics to Optimize the Customer Experience,” The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed will share an in-depth look into how The Northridge Group empowers clients with visibility into Contact Center data to promote a consistent Customer Experience.
Speaker: John Joba and David Robbins
Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
In this webinar, we will learn to identify, track, measure, blend, and synthesize insights across multiple digital channels, to pinpoint the exact moments that matter most to your target customers. By the end of this webinar, you will know: How to collect data across multiple channels.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned. Benchmarking data to measure successes (and failures). This is an exclusive webinar you won't want to miss!
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