article thumbnail

Your Top 3 ROI Questions, Answered

InMoment XI

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. In order to showcase the ROI of your CX program, there are going to be calculations involved.

ROI 493
article thumbnail

Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success

InMoment XI

More than ever before, proving the ROI of customer experience is absolutely vital. To reach the goal of a truly effective, ROI-focused CX program, we cycle our customers through our five step framework. A Common CX ROI Misperception. 3 Keys to Prove the ROI of Customer Experience. Those steps are: Design.

ROI 557
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine

InMoment XI

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.

ROI 493
article thumbnail

Conversational AI in Banking – Practical Use-Cases for Achieving ROI

Uniphore

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty. Unique recommendations for achieving AI ROI in banking. The post Conversational AI in Banking – Practical Use-Cases for Achieving ROI appeared first on Uniphore.

Banking 130
article thumbnail

Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!

article thumbnail

Connecting Customer Experience Goals to Financial Metrics to Prove ROI

CloudCherry

Most, however, struggle to see the results they’re looking for to back up the investment, which leaves stakeholders wondering if one can actually measure the ROI of a CEM program. To accurately measure your CEM’s ROI, you need to pay close attention to key metrics that will determine the outcome of any customer experience initiative.

ROI 256
article thumbnail

How to Prove the ROI of Your Voice of the Customer (VoC) Program

GetFeedback

There is greater ROI when the holistic customer journey is the focus. In this article, I’ve talked about the fact that marketers feel overwhelmed by how much data is available to them, thus making ROI—or the path to ROI—a muddied one. Improving customer experience is what leads to ROI. How your CX vision impacts ROI.

ROI 309
article thumbnail

The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center. The potential ROI when conversational automation is done right. How automating a customer service call isn’t as simple as using a script from a human interaction.

article thumbnail

How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI by: Showcasing how to create a symbiotic relationship between virtual agent and human agent. To convince stakeholders, one must develop a business case for conversational AI in the first place.

article thumbnail

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.

article thumbnail

How New Customer Experience Technology Can Generate Massive ROI

Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter

In this webinar, you’ll hear from three financial institution leaders about how they’ve pivoted to provide an omnichannel experience to their customers and members, and their lessons learned. This is an exclusive webinar you won't want to miss! Benchmarking data to measure successes (and failures). Suggestions and ideas for 2022.

article thumbnail

The Post-Covid CX Powered by AI

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Sketch a back-of-the-napkin ROI in minutes.

article thumbnail

The 5 Categories That Rule Virtual Agents

Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

Having a keen awareness of where or how AI fits in your contact center for a great CX and ROI begins with understanding how to broadly classify your interactions. In this webinar, you will learn: How to categorize interactions for AI applicability. If it fits into one of these 5 categories, a live human agent should never handle it.

article thumbnail

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

ROI from technology improvements. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT