Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. They have managed to align their CX strategies closely with their business goals, providing a roadmap for other organizations aiming for similar success.

How To 260

How To ROI Net Promoter Score Measurement 260

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Webinars & Events Some event areas are limited to Khoros customers only.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Exercises Sales Marketing 58

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Roadmap 52

Roadmap Customer Success Feedback Report 52

2020 Research

SEPTEMBER 8, 2023

Join Raj Manocha, Chief Client Officer of Sago, as he delves into the current state of AI in the market research industry and reveals the immense opportunities it presents for driving future growth.

Roadmap 52

Roadmap Marketing Industry 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Self Service 52

Self Service How To Roadmap ROI 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

Resources 52

Resources Roadmap eBook Analytics 52

NICE inContact

SEPTEMBER 5, 2019

Without a clear roadmap and strategy for AI implementation, contact centers run the risk of failing to realize the full potential of what AI can deliver. In our upcoming webinar we’ll share key findings to help answer those burning questions: Why adopt AI now? If you have similar questions on your mind, we’ve got you covered.

Customer Care 137

Customer Care Contact Center Software Self Service Contact Center 137

Gainsight

AUGUST 30, 2019

I encourage you to watch this Gainsight webinar to discover our Phase One findings and dive deeper into the findings I discuss in this article. And here’s the webinar again. The post Is Customer Feedback Really Making It to Your Product Roadmap? I want to be clear that this study is a work in progress.

Roadmap 40

Roadmap Feedback Study Software 40

ECXO

APRIL 28, 2021

Taking Your CX Programme to the next level of Maturity Register in advance for this webinar. In that role, she led the efforts in building out the customer experience strategy and program as well as developing the roadmap for driving CX improvements in CX disciplines and leading major transformational efforts. With Tabitha Dunn.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

Gainsight

FEBRUARY 29, 2024

That topic was the focus of Gainsight’s recent webinar with partnership experts Jay McBain from Canalys and Jane Bossert from IBM. And, high-tech and SaaS companies like IBM are charting a clear roadmap for leveraging partnerships to enhance Customer Success, drive adoption, and ultimately, secure sustainable growth.

Customer Success 52

Customer Success Effort Score Roadmap Software 52

Lithium

JUNE 2, 2021

Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Marketing Roadmap Deep Dive (On-Demand Recording) Review our deep dive into the Marketing Roadmap! Modernizing Digital Care: Change the Conversation Check out the Modernizing Digital Care Atlas Series and webinar.

Roadmap 52

Roadmap B2C Culture B2B 52

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. What is the point of investing in a product or service if you don’t understand the big picture? Toolkit: How To Build Customer Loyalty.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.

Customer Success 79

Customer Success Tips eBook Roadmap 79

ChurnZero

DECEMBER 21, 2023

In our webinar, Navigating post-sale chaos: Strategic customer success , Tim outlined a valuable exercise for identifying those customer needs quickly, and how to fulfil them in the “messy middle” of the customer journey when outcomes are created and relationships are built. Here’s the webinar in full.

Sales 52

Sales Customer Success Tourism Roadmap 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. Watch this insightful webinar to gain more insights and elevate your customer experience game.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Lithium

JULY 7, 2021

Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Webinars & Events Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. No worries on if you missed this webinar (or even if you want to listen to it again), you can view the webinar on-demand here.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

ClientSuccess

MARCH 28, 2023

Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements. Collaborate with other Departments One of the advantages of having enterprise customers is that they are heavily invested in your technology and team.

Company 52

Company Management Case Study Customer Journeys 52

Think Customers

MARCH 2, 2023

Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

Self Service 52

Self Service Contact Center Average Handle Time Roadmap 52

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Webinars. Advanced Marketing product webinars Watch now. Advanced Care product webinars Watch now. Advanced Communities product webinars Watch now. Available On Demand. Communities.

Roadmap 52

Roadmap Metrics Government Tips 52

Lithium

JANUARY 7, 2021

Missed out on our recent Khoros Roadmap Webinar? Get up to speed with the Marketing Webinar and Care and Community , along with some helpful tips on security and governance. Congratulations to and , our CMAD 2020 Contest Winners , and a big thanks to everyone who participated! Don't worry, we've got you covered.

Roadmap 52

Roadmap Government Tips Groups 52

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. And the ChurnZero Community: a collaborative, member-led space for passionate CS professionals to learn from each other. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

Roadmap 52

Roadmap Feedback Survey Tips 52

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. You can learn more about building and executing the ultimate onboarding experience for customers with these additional resources from ClientSuccess : Webinar: Creating a Smooth Onboarding Experience.

Roadmap 52

Roadmap Feedback Survey Tips 52

Lithium

DECEMBER 6, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Beyond the Roadmap: TikTok & Talkwalker Deep Dive Check out our on-demand Product Webinar Beyond the Roadmap and learn how integrating with the industry’s leading deep listening platform — Talkwalker. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

NOVEMBER 1, 2022

Webinars & Events Some event areas are limited to Khoros customers only. Khoros Community Roadmap Q&A On September 29, General Manager of Community at Khoros, Nick Hill, answered questions posed by Khoros Communities customers during a live Q+A post a Khoros Roadmap presentation - check out the conversation!

Roadmap 52

Roadmap ROI Social Media Contact Center 52

PeopleMetrics

JANUARY 24, 2022

Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon. our weekly webinar on all things CX, with our first one on Tuesday, February 1 st at 12 noon (EST). Fire away those ad hoc surveys!

Trends 90

Trends Self Service B2B Roadmap 90