Four Tips for Using Customer Data to Improve the E-Commerce Experience
InMoment XI
APRIL 11, 2022
Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. The technology uses tags that are customised to your businesses to provide helpful links, ultimately resolving concern and complaints, or “solve in survey,” before customers have to call into the contact centre.
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