Customer Service Training: 21+ Tips, Activities, and Courses
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
7 Customer Service Training Tips Every Manager Needs to Know
Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.
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Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.
Tipping Used to Be For Good Service
ShepHyken
APRIL 4, 2023
When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.
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6 Customer Service Training Ideas for Improving Agent Engagement
Stella Connect
JANUARY 12, 2022
Between all of the benefits, it’s evident that agent engagement charts a path toward delivering better service interactions, earning more loyal customers, and ending the revolving door of turnover. Customer Service Training Ideas Your Team Needs. Let Agents Analyze Customer Feedback Themselves.
How to Create the Best Customer Service Training Program for Your Contact Center
Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.
Do More In ‘24: Ten Customer Service and CX Tips for the New Year
ShepHyken
DECEMBER 26, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
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How to use customer service training videos to improve your business
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.
How to use customer service training videos to improve your business
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.
3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
Top 5 Customer Service & CX Articles for Week of April 22, 2024
ShepHyken
APRIL 22, 2024
Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. My Comment: Customer Experience (CX) doesn’t have to be complicated. It’s time to start driving better customer experiences today. Connect with Shep on LinkedIn.
Customer Service Training: Empowering A Service Mindset
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
6 Tips for Delivering Better Customer Service
Stella Connect
JANUARY 28, 2022
They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Support agent growth and development. #5:
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5 Tips to Prepare Your Retail Team to Survive the Holidays
Customers That Stick
NOVEMBER 27, 2019
With Black Friday just around the corner, I wanted to share a few tips on how you can prepare your retail team for this holiday season. » Related Stories What Are Onstage and Backstage in Customer Experience? Why Customer Service Training Is Essential Remove the Weak Links in Your Customer Experience: Part 1.
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Guest Post: 6 Best Business Management Tips While Investing in Customer Experience
ShepHyken
OCTOBER 22, 2021
Empowerment brings confidence that impacts customers by surpassing their expectations with a powerful customer experience they cannot find elsewhere. Invest in customer service training for your team and create the best user experience for your clients. . Continue to Evolve.
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Customer Service Tip: The Power of Observation
ShepHyken
OCTOBER 25, 2017
For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Customer Service Tip: The Power of Observation appeared first on Shep Hyken. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
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Guest Post: 5 Tips to Improve a Bad Customer Experience
ShepHyken
FEBRUARY 5, 2021
In fact, your business’s reputation will be determined less by the initial problem, and more by how you choose to handle this problem and appease the customer’s worries and concerns. The following list discusses five tips every business can implement into their customer service procedures. Talk With Your Team.
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Holiday Shopping Tips for GETTING Good Customer Service
Who's Your Gladys?
DECEMBER 10, 2014
customer experience technology Customer Service Marilyn Suttle customer service article customer service training holiday shopping' While shopping for holiday gifts, you might find yourself waiting on hold to place an order or stuck in long lines at the post office or mall.
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The Link Between Sales and Customer Experience
ShepHyken
DECEMBER 12, 2023
I share how to create the experience that makes customers want to do business with the company, not just buy the product. So, be “freaky fast” in responding to your customers’ calls or emails – or any other way customers reach out to you. Always Do What You Say and More – One way to blow credibility is to not do what you promise.
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Top 5 Customer Service & CX Articles for Week of April 14, 2024
ShepHyken
APRIL 14, 2024
My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips. It’s very hard to build loyalty if the customer has a generic experience. Connect with Shep on LinkedIn.
The Employee Hierarchy of Needs
ShepHyken
NOVEMBER 14, 2023
Fulfillment: At the tip of the pyramid model is fulfillment. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
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5 Top Customer Service Articles of the Week 2-14-2022
ShepHyken
FEBRUARY 14, 2022
Don’t miss the opportunity to create customer loyalty through an easy and hassle-free return policy. This article covers several important ways to deliver that return policy experience that fosters goodwill and gets customers to return again and again. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.
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10 Tips on Delivering Great Customer Service in Education
CSM Magazine
MARCH 4, 2022
Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training. Customer service training is vital if you want to keep your customers happy and coming back for more. Conclusion.
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29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.
The Top 5 Tips for Building an Effective Agent Performance Scorecard
Stella Connect
SEPTEMBER 16, 2021
That’s why creating an effective agent performance scorecard designed to evaluate and uncover opportunities to improve customer service agent performance is an important part of any quality assurance program and customer service training program. Define any customer service terms referenced within your card.
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20 Tips for Trucking Companies to Deliver the Best Customer Service
CSM Magazine
FEBRUARY 21, 2022
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service. Offer driver training. Offer customer service training to all your truck drivers.
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Wow Your New Employees
Bill Quiseng
DECEMBER 6, 2021
Highlight your culture by introducing your core values, describing the empowerment processes that employees can use to exceed customer expectations and offering specific stories when employees went above and beyond for your customers. Don’t bore your employees with rote customer service training.
5 Top Customer Service Articles of the Week 7-19-2021
ShepHyken
JULY 19, 2021
Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. Small Business Trends) There are a lot of tips and customer service best practices that can be implemented within a company to develop excellent internal customer service. Follow on Twitter: @Hyken.
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Advice from 25 Top Experts: A Customer Service Week Compilation
Who's Your Gladys?
OCTOBER 7, 2014
We put out the query shown below to the community of customer service pros and business experts. The responses were fabulous and offer up a ton of great tips for success. Best practices Customer Service customer service performance Delighting customers Who''s Your Gladys? Here are the.
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Customer Service Is Like Dating
ShepHyken
MAY 16, 2023
They entice you with marketing messages, advertising, and anything else that could tip the scale to move a customer from thinking about buying to actually making the purchase. Marketing messages and advertising campaigns create credibility. A salesperson’s promises make you feel good about doing business with them and their company.
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Top 5 Customer Service & CX Articles for Week of November 27, 2023
ShepHyken
NOVEMBER 27, 2023
Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. They decide if you keep your promise.
Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
Once again, another list of tips and tactics to keep your customers satisfied. There are twelve of them, and to get you interested in reading the article, let me share the last couple of sentences: “At the end of the day, without customers, your business would be nothing. as of 2023 and minimum federal wage of $7.25
Best Practices for Small Business Customer Service in 2021
Comm100
FEBRUARY 23, 2021
While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Tips for video chat: – Avoid plug-ins.
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Top 5 Customer Service & CX Articles for Week of November 13, 2023
ShepHyken
NOVEMBER 13, 2023
This excellent article has nothing new, but it gives us four reminders that will enhance any customer and/or client relationship. 11 Tips for Building and Nurturing Positive Client Relationshipsby Rolling Stone Culture Council (Rolling Stone) Making your clients feel seen can go a long way toward creating relationships that last.
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56 5 Top Customer Service Articles For the Week of March 15, 2021
ShepHyken
MARCH 15, 2021
(Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. So, how do you calculate your customer retention rate? Consider that customer experience is no longer a differentiator.
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The Mike Moment
ShepHyken
NOVEMBER 11, 2020
I tipped him what I thought was appropriate and generous. I have always tipped well because I know it is the right thing to do. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. When he dropped me off at the airport, the baggage handler came over to check my bags.
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The Secret To Customer Loyalty
ShepHyken
OCTOBER 13, 2021
The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. . So, with that in mind, here are three communication tips that will help drive customer loyalty and move them to say, “I’ll be back.” .
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Eliminate the Trust Gap: Six Ways to Create Trust with Your Customers and Employees
ShepHyken
FEBRUARY 28, 2023
While 61% claim they want to improve trust with customers, only 19% have members in the C-suite dedicated to the effort. So, here’s your bonus tip: Consider adding a Chief Customer Officer, or similar position, to your organization. Get more information on The Customer Focus ™ customer service training programs.
Five Ways to Make Customers Feel Special
ShepHyken
NOVEMBER 2, 2022
If you are showing interest in customers outside of their wallets, you’re nurturing relationships. The customer experience shouldn’t just be a non-stop sales pitch. . Make your customers smarter. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
5 Top Customer Service Articles For the Week of January 18, 2021
ShepHyken
JANUARY 18, 2021
21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. Follow on Twitter: @Hyken.
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Top 5 Customer Service & CX Articles for Week of October 23, 2023
ShepHyken
OCTOBER 23, 2023
If you want your customers to come back, demonstrating care may be exactly what’s needed in your customer experience playbook. When customers know you care, you create an emotional connection that fosters trust and loyalty. This short article has several tips on how to get reviews, why you want reviews, and more.
5 Top Customer Service Articles For the Week of December 21, 2020
ShepHyken
DECEMBER 21, 2020
Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. 10 Holiday Sales & Marketing Tips for Small Businesses to Finish 2020 Strong by Gaetano DiNardi.
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5 Top Customer Service Articles For the Week of April 26, 2021
ShepHyken
APRIL 26, 2021
(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. One of the main points is that customer service is becoming the face of a brand. Thank you MattsenKumar!).
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Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. I also like the tips and tactics the author shares to master both. Seriously, there are good tips. There’s an interesting tip about the impact of games.
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