Our 10 (OK, 11) Favorite Sales Influencers of 2020

Integrity Solutions

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Sales Influencers You Should Be Following.

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Overcoming Limiting Beliefs in Sales

Integrity Solutions

Limiting beliefs in sales can become a huge barrier to reaching higher levels of success. There’s nothing quite like the feeling of accomplishment that comes off of a great year in sales. Overcoming Limiting Beliefs in Sales.

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How Do Clear Sales Recruiting Strategies Impact Sales Team Turnover?

Integrity Solutions

Effective sales recruiting strategies start with a well-defined Sales Success Profile based on objective performance criteria. It seems like a no-brainer: How could you go wrong with sales recruiting strategies focused on hiring people with a passion for selling?

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3 Strategies for Building a Winning Sales Culture

Integrity Solutions

Your sales culture is the sum-total of the attitudes, values and behaviors that permeate your team. The question is, will the sales culture you have today help you meet your goals going forward? What a Successful Sales Culture Looks Like.

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Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

Adapting to the Realities of Remote Sales

Integrity Solutions

And that means, when it comes to remote sales, your team needs to keep raising its game. Remote sales is the reality for most companies now, and likely will be for the foreseeable future. Some sales teams adapted fairly quickly to this new world of virtual selling.

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Why Your Sales Enablement Strategy Isn’t Working

Integrity Solutions

How do your sales reps take sales enablement tools and translate them into conversations a customer would care about? As you think about your sales enablement strategy for the coming year, here are four essential areas to focus on.

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10 Top Tips for Avoiding Complaints and Managing Them

Helen Dewdney

The Complaining Cow’s Ten Top Tips for the Complained Against! Search well and you can find lots of help in improving your customer service and experience, sales etc. Bonus tip! The post 10 Top tips for avoiding complaints and managing them first appeared on [link].

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Developing Sales Mindset Is The Secret To Uncovering Opportunity and Selling Success

Integrity Solutions

It’s within their reach, you think, if only they’d increase their sales activity. And until you get to the root of the issue- their sales mindset- both of you will continue to be frustrated. To get those numbers where they need to be, managers typically focus on sales activity levels.

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Sales Success and the Importance of Tapping Into Purpose

Integrity Solutions

Sales organizations that are not only meeting but surpassing their annual goals are relentlessly focused on two core principles: purpose and values. Sales teams now have more technology than ever to support their efforts. Sales Success is Built on Purpose.

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience.

Building Team Confidence In Complex Sales Skills

Integrity Solutions

This begs the question: Does your team have the confidence and skill to take advantage of these complex sales opportunities? 3 Keys to Success in Complex Sales. Here are three critical areas to elevate performance: Belief In Sales Skills and Abilities. Executing Your Sales Plan.

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Ethical Selling: How to Embrace Transparency and Win More Sales

Integrity Solutions

As they weigh purchase options and evaluate vendors, B2B buyers expect sales teams and their companies to behave in ethical ways. . Transparency Is Key to Creating an Ethical Sales Culture . Ethical Selling and Transparency Starts with Your Sales Leaders .

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Adjusting Your Sales Approach- Questions Your Clients Have Right Now

Integrity Solutions

In the midst of a global crisis, adjusting your sales approach is key to not just surviving but thriving. That was the sales approach then… but this is now. But opportunities do exist for those who are prepared to adapt, particularly when it comes to your sales approach.

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5 Common Sales Challenges and How to Overcome Them

Integrity Solutions

No matter how rapidly and dramatically external events may change, the top sales challenges seem to stay the same, year after year. Why aren’t salespeople and sales organizations able to make much headway in overcoming these common struggles? But the sales challenges persist.

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Adapting Your Sales Enablement Strategy to 2020 Realities

Integrity Solutions

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. Here’s where sales enablement has the opportunity to shine. Start With Defining Sales Enablement. Sales Enablement Strategy: 2020 vs. 2019.

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Customer Service Fact #1 – Tip #17

Steve DiGioia

We must never be too busy to deal with a customer, too tired to patiently address their concerns, or so pompous that we try to dazzle a customer with the latest industry jargon or specifications just to show how brilliant we are while thinking it will lead to increased sales.

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Sales Success and the Importance of Tapping Into Purpose

Integrity Solutions

Sales organizations that are not only meeting but surpassing their annual goals are relentlessly focused on two core principles: purpose and values. Sales teams now have more technology than ever to support their efforts. Sales Success is Built on Purpose.

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3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Anyone who’s been in sales will tell you: The job comes with some unique challenges. And any number of those challenges has likely contributed to the findings by The Sales Management Association that only 51% of salespeople across all industries made quota in 2017. A good rule of thumb is to analyze where the deal is in the sales process.

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3 Factors To Increase Healthcare Sales With Virtual Selling

Integrity Solutions

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend.

Are your sales training efforts keeping up with customer expectations?

Integrity Solutions

Sales leaders need to reevaluate what an effective approach to sales onboarding really looks like. Whether a salesperson is new to the company or a seasoned high performer, the pressure is on in today’s world: Up your game, add more value, strengthen customer relationships and meet aggressive sales targets—fast. The question is, are sales training efforts keeping up? Sales Training and the “Soft Stuff”.

Tips for Post-Sales CRM Management

ClientSuccess

Given the name, it is interesting that CRM is mostly associated with pre-sales and sales activities and not post-sale activities. Most high-yield SaaS sales teams rely on CRM platforms to move customers through prospecting stages and the sales lifecycle.

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Leveraging Behavior Styles Knowledge to Improve Sales Performance

Integrity Solutions

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths.

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The Edge That Will Help Sales Leaders Get Ahead

Integrity Solutions

The best sales leaders know that sales coaching is an investment of time that ultimately creates time on the back end. Firms that coach their salespeople effectively rack up 9% higher sales than the rest. What’s more, the ones that are ineffective at coaching fall 6% below the average when it comes to achieving sales objectives. Clearly effective sales coaching yields results. Both outcomes save the sales manager time in the long run.

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Six tips for scaling your sales and service team

NewVoiceMedia

If you’re unsure on either of the above take a look at our top tips below for advice and best practice when scaling your business. Similar to how automated robotic processes made the production of cars more scalable, automatic processes in sales and customer service can improve your efficiency dramatically. Customer service agents can work from home and sales representatives can work on-the-go. Is it sales or stalking? Customer Service customer service sales

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15 Tips for Graduates Seeking a Career in Sales

Smarter CX

Just like the variety of flavors to choose from at an ice cream shop, sales jobs are widely diverse. While your career path in sales may vary, Sami Halabi, Social and Sales Enablement Manager at Oracle, states one timeless sales principl e to live by, “Good salespeople focus on being good salespeople. ” Looking to get started with a career in sales but not sure where to begin? There are different types of sales jobs as there are different people.

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5 Sales to Customer Success Handoff Tips

Amity

The sales to customer success handoff is one of the most important intersections in the customer journey. We know as customers that this is a frustrating feeling, yet so many companies struggle to get the crucial step of the sales to customer success (or client services) handoff right. However, for the purposes of this post, we will only focus on the Sales to Customer Success handoff stage of the customer journey. This article was originally published on WnTD's blog.

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5 Tips to Increase Sales with Chatbots This Holiday Season

Inbenta

If you want to make sure that you don’t lose sales opportunities (and ultimately revenue), you better be prepared for this shopping frenzy that is about to hit your business. Especially since the Covid-19 pandemic has negatively impacted sales results since the beginning of 2020.

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Selling Through Your Customer

Integrity Solutions

If you are in sales, you know that feeling of satisfaction (or even elation) you get from closing a sale. The risk that many of us face is forgetting to look past the sale. As a result, the questions we ask during the sales process can come across as narrow and even self-serving.

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3 Free Sure-Fire Tips That Revive The Customer Experience

Steve DiGioia

One of the sales associates quickly helped us find the item within the large store then whisked us towards the short checkout line. Over aggressive sales people do more harm than they realize. Informed sources claim that their hours are based on whether sales goals are reached. Here’s 3 Free Sure-Fire Tips That Revive The Customer Experience. My shopping experience should be quick, not bogged down with questions solely designed to gather information for a future sale.

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Proactive Selling Advice During Unforeseen Times

Integrity Solutions

What follows are some of the tips my colleague Mike Fisher and I shared on a recent webinar exploring how top sales performers deal with a crisis. Proactive Selling During A Pandemic: Advice for Sales Leaders.

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5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. You may even have a separate sales department if you are a larger business. Contrary to the common belief that live chat is mostly good for support, many companies are successfully utilizing it for sales also. Are your agents qualified to answer sales questions?

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Why Salespeople Fail to Reach Their Sales Goals

Integrity Solutions

Our research has shown that there are five factors that affect whether or not someone achieves their sales goals. It seems like that’s the perennial question for those who are responsible for sales training development and management. Sales reps have been through training. One reality many organizations overlook in their sales training development strategies is the fact that knowing doesn’t always translate into doing. Coaching Sales Reps to Achieve Their Goals.

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5 Tips to Improve Call Center Selling

NICE inContact

This service-oriented approach to the customer experience uniquely positions call center agents to become successful upsell representatives, ultimately contributing to helping their company achieve revenue goals and improve sales effectiveness. . Move from a service interaction to a sales interaction . Prioritize training, sales tools, focus and motivation to capitalize on selling through service to ultimately improve your call center sales.

14 Tips on How to Be Good at Sales

Smarter CX

Sales isn’t easy. We posed the question: “What are your tips for how to be good at sales?” ” to seasoned sales professionals across industries, and here’s what we learned. Tip #1: Get there early. One of the best tips that I would give to entry level sales folks is arrive early to work every day. Although “the early bird gets the worm” may sound corny, it rings true in any sales organization.

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Customer Service – 9 Tips for Sales, Marketing, and Support

ProProfs Chat

No matter how amazing your product is or how brilliant your sales and marketing strategies are, without excellent customer service, your business might flounder. Whether you are in sales, marketing or support, everybody is expected to go that extra mile to provide an excellent service to clients. Effective Customer Service Tips for Marketing, Sales, and Customer Support Teams. Sales. Train employees with a sales playbook.

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